Balise Lexus

I was received with a smile and efficiently started on my requested work. The waiting room was pleasant. requested work. The waiting room was pleasant. More

The service is always great! The waiting room is roomy and comfortable. Thanks to all The waiting room is roomy and comfortable. Thanks to all More

This dealership and its employees make it feel like home. Attention to detail and never a wait for needed servicing. Questions are answered and always a positive attitude about whatever needs to be done. Attention to detail and never a wait for needed servicing. Questions are answered and always a positive attitude about whatever needs to be done. Smiles everywhere! More

Very prompt for appointments and staff pleasant and informative about car issues and service, thanks informative about car issues and service, thanks More

Balise Lexus, West Springfield, MA 01089 is The World's Greatest Lexus SUV Car Dealership. Greatest Lexus SUV Car Dealership. More

Worst dealership I have ever dealt with. Would not recommend to anyone, if you are buying a car out of state, let it be known they discriminate what states are allowed to buy from this deale Would not recommend to anyone, if you are buying a car out of state, let it be known they discriminate what states are allowed to buy from this dealership More

Good customer service I didn’t have to wait long they took me right in took me right in More

We worked with Tom Ryan and he was outstanding. Springfield MA. He stayed in touch with us through our journey of buying a car until we found the exact model we wanted in the correct price range. H Springfield MA. He stayed in touch with us through our journey of buying a car until we found the exact model we wanted in the correct price range. He is thorough, pays attention to detail, fantastic memory and all around salesman. More

Service was a big disappointment. Car was not done on time, have to leave it there over weekend. When I went to pick up it on Monday, it was not washed , or vacuumed . It was dirty Car was not done on time, have to leave it there over weekend. When I went to pick up it on Monday, it was not washed , or vacuumed . It was dirty with bird excrements on the exterior. At the checking out I was just required to pay my $680.00 fee , no explanations what was done and what was general condition of my car. I would reconsider my service relationship with this dealership for the future. More

Our experience with Lexus has always been comfortable and relatively easy when purchasing a vehicle. We have purchased many new Lexus and keep returning to what feels like family to us. All the employees a relatively easy when purchasing a vehicle. We have purchased many new Lexus and keep returning to what feels like family to us. All the employees are amazing at what they do and always there for us with any questions. More