Boniface Hiers Kia

I when to your dealership on Saturday for the service department at 8am. At 830 the manager came over to me and told me my car was in an accident. He told me the technician forgot to put the car in park. department at 8am. At 830 the manager came over to me and told me my car was in an accident. He told me the technician forgot to put the car in park. After it hit another car and messed up the drivers door of my car that I only had on ten days on Saturday. I’m stressed out and have not been able to sleep and deal with the amount of stress this is putting me through. More

Brian loss you a long-term customer. I had plans of purchasing 2 cars in the 2026. However after yesterday's experience, I will not be returning. Back in May when I had an oil change I w I had plans of purchasing 2 cars in the 2026. However after yesterday's experience, I will not be returning. Back in May when I had an oil change I was told that I needed a repair that would cost a little over $800. I couldn't get it done at the time. In the interim I spoke with my insurance company who come to find out would reimburse me. Since purchasing my kia in 2019, brand new from this location, I've maintained all of my services through them, and I come from Orlando. I scheduled this appointment 2 weeeks ago for this day 9/6 @ 9:15 am. During the scheduling I was told they had the part. Once there, first thing I had to repeat myself, there was no documentation regarding the particular service I was there for. Then I was referred to Brian who initially informed me of the issue, back in May. Once again I had to repeat (recall) our interaction. He informed me that diagnostic has to be run at approximately $200!charge and I'd have to wait on an estimate. After waiting 3 hours in the waiting room, instead of coming to speak with me, he text me @ 12:21 that he has an estimate for me. 8 go around to him, not only is the estimate doubled to $1600, but he had to order the part. I tell you the quality of service at Boniface has declined significantly, as this is not my first time having an issue, but the one that has broke the last straw. I'm not normally a loud person, but likely due to the shike of it all, I got loud. Plus, my husband who is a man of very few words, even got engaged. Brian who lacked adequate customer service attitude/personality seemed to be attempting a rip-off. In hindsight, 8 mentioned being reimbursed by my insurance and I guess he was going to capitalize on that. Anyway, I am so disappointed with the service/treatment I received I guarantee I will not go there again, not will I talk Boniface up to people like I used to. I have an appointment for the same service I need later today at the cost of $570. Boniface and Brian both need to be ashamed. I will be informing my insurance company if this as well. Seems suspect to me. People please, if the dollars don't make sense, go somewhere else. Also, I think Brian (employees) can use some training in real customer service and diversity. Several employees were in ear shot of the numbers he was throwing out as well as the wait I endured and no one intervened until I raised my voice. That in itself should not have had to happen. More

a great place to purchase a vehicle. salesperson was friendly and polite. Mike Fullhart is the nicest man i have ever done business with. salesperson was friendly and polite. Mike Fullhart is the nicest man i have ever done business with. More

This dealership can’t keep up with your own words. The sales guy just ghosted me after talking to me for a week. The sales guy just ghosted me after talking to me for a week. More

Working with Kelly for my Telluride maintenance was great. Will recommend if you are looking for a kia. great. Will recommend if you are looking for a kia. More

Gave a price for oil change when I made the appointment, then charge $20 more when I arrived at the dealer ship. then charge $20 more when I arrived at the dealer ship. More

After a very scary incident involving my son, a young driver nearly one thousand miles from home whose car was badly damaged by debris on the highway, I was blessed to speak with Kelly in the service dep driver nearly one thousand miles from home whose car was badly damaged by debris on the highway, I was blessed to speak with Kelly in the service department. Kelly went absolutely above and beyond in helping me understand the extent of the damage to car and identify a reasonable set of repairs to allow my son to drive home safely. Kelly is an absolute professional, and was responsive, thoughtful, and genuinely concerned about our situation. More

Jason was a big part of buying my car. He explained everything and I was very pleased with him. Boniface Kia was very good! He explained everything and I was very pleased with him. Boniface Kia was very good! More

Great customer and fast service They pick up my car very quickly from my house and the mechanic keep up day of the progress very quickly from my house and the mechanic keep up day of the progress More

Sophia is always courteous and professional. She keeps me informed and the status of my repairs. She keeps me informed and the status of my repairs. More