Carmax

This was an stress free and easy process. The staff was wonderful and very helpful. The staff was wonderful and very helpful. More

While they were polite and professional, they made multiple errors when it came to the details and processing of the deal which have resulted in ongoing issues which - almost a month and a half later multiple errors when it came to the details and processing of the deal which have resulted in ongoing issues which - almost a month and a half later - are still unresolved. Car itself is fine and was fairly priced but the annoyance and inconvenience stemming from the errors would make me reconsider if I had to do it again. More

I had a great experience and the gentleman Kenny was very helpful ,informative and knowledgeable.I have recommended the Facility to my family and friends. helpful ,informative and knowledgeable.I have recommended the Facility to my family and friends. More

Very easy. They worked with me in making sure I got the car I was looking and wanting. They handled all the paperwork and I didnt even have to go to the OMV/D They worked with me in making sure I got the car I was looking and wanting. They handled all the paperwork and I didnt even have to go to the OMV/DMV which I didnt know and was greatly appreciated. Very very easy and straightforward. More

My experience with the Kenner Carmax was good. My salesperson and the staff were all very friendly and helpful. The only negative thing I find with Carmax as a whole is the transfer fees. If a cus My salesperson and the staff were all very friendly and helpful. The only negative thing I find with Carmax as a whole is the transfer fees. If a customer ends up not purchasing the vehicle then I can understand the transfer fees being the customer’s responsibility. However, if the customer does purchase the vehicle, as I did, then I think Carmax should apply that fee to the purchase of the car. Carmax is a huge business that can absorb the transfer fees for paying customers. They’re making money from the sale of the vehicles anyway. This is something Carmax should really consider changing. More

Smooth process, the vehicle I purchased was inspected at an independent shop and no problems found. The staff at Carmax was friendly and provided quick turnaround. an independent shop and no problems found. The staff at Carmax was friendly and provided quick turnaround. More

Our overall experience at Carmax was fantastic! From selling our vehicle to purchasing a new one, they made it very easy! From selling our vehicle to purchasing a new one, they made it very easy! More

Very helpful and professional was Celly and took a lot of patience with us. Thanks patience with us. Thanks More

I did all the leg work to procure this unit. The Dealership shipped the unit without a paper title which caused a delay. Upon receiving the unit, the dealership did an inspection, apparently, an The Dealership shipped the unit without a paper title which caused a delay. Upon receiving the unit, the dealership did an inspection, apparently, and stated unit passed. Upon my inspection, I noticed a safety issue, worn brakes, and addressed it with the service manager. I was informed the unit met the minimum of 4mm brake pad thickness. I was also informed that there is a 90 day warranty and if I experienced brake failure, I can bring the unit back for service. Although I purchased the vehicle in this condition, my experience is unacceptable. My salesperson remained committed to selling the unit. I received the u it after purchase not detailed as promised on pick up. A manager explained the inefficiency of the detailing system in place, and offered a refund up to 200 dollars upon receipt of the invoice for completed work. Again, the dealership no resolutions, just promises. I could not recommend this dealership to anyone less knowledgeable about cars, and that includes everyone I know. This is my 54th purchase of a vehicle, I am an ASE Certified technician, and I currently build cars. This dealership is substandard for the regular public, safety wise, but certainly not challenging for the experienced. More

Found the car that my wife wanted, filled out the paperwork and assessed her trade in within 2 hours. Salesperson was knowledgeable across vehicle brands, friendly and accommodating. paperwork and assessed her trade in within 2 hours. Salesperson was knowledgeable across vehicle brands, friendly and accommodating. More