CarMax

Easy to purchase a vehicle here. They would have received a 5 star rating but they only gave us one key fob. It is an $800 expense to get a duplicate made. If course we did not learn They would have received a 5 star rating but they only gave us one key fob. It is an $800 expense to get a duplicate made. If course we did not learn this until after the deal was made and the car delivered. More

Payed cash. Process was quick. Quest was very good making the process enjoyable. Paperwork was completed and transaction done. less than 2 hours Process was quick. Quest was very good making the process enjoyable. Paperwork was completed and transaction done. less than 2 hours More

sold me a tesla with a battery that would not charge and needed service. not one person, or service dept, returned my phone calls. staff continues to use the excuse "our service dept is busy" which is NOT a needed service. not one person, or service dept, returned my phone calls. staff continues to use the excuse "our service dept is busy" which is NOT an acceptable response, nor is it professional. i returned the tesla that should have NEVER been sold. More

I am extremely dissatisfied with the Service Department. My car was brought in after only owning it for 9 days for work to be done and I was advised they would keep me advised, which never happened. I call My car was brought in after only owning it for 9 days for work to be done and I was advised they would keep me advised, which never happened. I called twice and was told I would receive a call back, which never happened. I had to go through National Sales in order to reach the Service Department on Friday, March 20th. I hope this is not a sign of how things are going to go in the future. More

We had a great experience working with Jameson, our sales rep, but the rest of the time wasn't as positive. The waiting time for where ever the papers (we needed to sign) were printed out was well over 45min rep, but the rest of the time wasn't as positive. The waiting time for where ever the papers (we needed to sign) were printed out was well over 45min; to print out papers! Then once Jameson did get the papers and took us to the back for us to get the final documents and keys was another 45+minutes. We could see the workers and there was no sense of urgency to get their work completed. When asked if I'd recommend this dealership, I was there was a 'maybe'. Sales rep was fantastic and showed hustle trying to complete the sale, but the back area where the draw up the papers is lacking! More

The car buying process was quick and easy and the dealership stuck to the online price that I had before I arrived was my easiest car buying experience to this day. Thank you Isaiah and thank you Car dealership stuck to the online price that I had before I arrived was my easiest car buying experience to this day. Thank you Isaiah and thank you CarMax will definitely come back here if I need another vehicle. More

I bought a 2020 Nissan Versa last February 8 at Carmax Modesto and I didn’t notice that the windshield has a cracked or chip so I brought it back to the service department last February 23. It is still co Modesto and I didn’t notice that the windshield has a cracked or chip so I brought it back to the service department last February 23. It is still covered by 1 month warranty but they don’t want to fix because according to them it’s not on the driver side and it’s on the passenger side and the crack is not on their standard. They told us that they will put a notation in their system just in case it’s get bigger that’s the time they will fix it. I am not happy about that they want it first to get worse before they fix it. How about my safety if that windshield breaks while I’m driving? They also told us that the chip had been fix before so they can’t fix it again. My point is if you cannot fix it you have to replace it since it still covered by your 1 month warranty. I have very bad experience but I’m still hoping that you can still replace my windshield as soon as possible and without waiting that the crack getting bigger before replacing it. Also they didn’t declare to us that the windshield has a crack and was fix before but now it’s getting bigger. More

Great experience. No pressure. Highly recommend to everyone looking. Especially for teenagers. Great selection. I love how you can test drive on your own. No pressure. Highly recommend to everyone looking. Especially for teenagers. Great selection. I love how you can test drive on your own. More

I had wonderful experience with Carmela, she was so helpful and answered all the questions with patiently. Definitely recommended her helpful and answered all the questions with patiently. Definitely recommended her More

The whole experience only took 3 hours. Granted, I knew what I wanted. Manuel explained every step very thoroughly and was very kind. I was impressed with the whole process and his calm dem Granted, I knew what I wanted. Manuel explained every step very thoroughly and was very kind. I was impressed with the whole process and his calm demeanor. I love my vehicle! More