Back

CarMax

Waterbury, CT

not yet
rated
6 Reviews

450 Captain Neville Dr

Waterbury, CT

06705

Directions

Filter Reviews by Keyword

By Type

6 Reviews of CarMax

June 13, 2026

Sam was great, and with all the pre approval and paperwork I was in and out with my new car in less than an hour and a half (with the year drive!). I didn’t want to go through the song and dance wit More

by adambickford
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam
May 30, 2026

I went into carmax stressed and not sure what my options were going to be. But after talking with Michael.C he provided the best customer service ever and made the process so smooth. Thanks to him I was abl More

by busigasa31
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Crespo
May 19, 2026

Catherine Fuentes was amazing. Never been more comfortable at a dealership! She made the whole process fun! More

by Mandabear211994
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Catherine Fuentes
May 14, 2026

Our salesman was fantastic as was the car we bought! We have zero regrets going there and will happily go again More

by nickysparks8600
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matthew Riddle
January 23, 2022

Never heard from anyone, via phone or email. Had no experience to rate. Bummer that im actually interested. More

by M
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
December 22, 2021

The car had been in an accident but was not recorded and they did not care. Would not work with me to get into a comparable vehicle More

by Nicbran
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Don’t remember name