Central Buick GMC

I purchased a car on 8/16/2025 from dealership: Central Buick GMC, 1555 1ST ST S, WINTER HAVEN, FL 33880. I also purchased from them a GAP insurance, and an Extended Warranty. I financed the car, the GAP, Buick GMC, 1555 1ST ST S, WINTER HAVEN, FL 33880. I also purchased from them a GAP insurance, and an Extended Warranty. I financed the car, the GAP, and the Extended Warranty through GM Financial (the dealership choice of lender). Shortly after the transaction was concluded, I decided to cancel the GAP insurance ($999), and I filled up the required paperwork. Soon after that, I decided to also cancel the Extended Warranty ($3,346), and I filled up the required paperwork. I have been told that it takes between 6 to 8 weeks to complete the process and to refunds my account at GM Financial. As of today, more than 12 weeks later, the GAP refund was not credited to my GM Financial account (GM did not receive any check from the dealership). Also, it is more than 8 weeks now, and the Extended Warranty refund was not credited to my GM Financial account (the dealership sent the refund check on 10/21/2025, but maybe it got lost in transit, or the dealership sent it to the WRONG ADDRESS, either way, GM did not receive the check). I contacted the dealership via texts, emails, and phone calls, and Brandon (sales manager) told me that he will check the matter and get back to me tomorrow, which did not happen. I then talked on the phone with Jacob (finance manager), and he said that they sent the Extended Warranty refund check to GM and that it was deposited, and he also said that it is out of their hands now, and that I need to talk with GM Financial. He also said that it may take up to 3 MONTHS for GM Financial to apply the refund to my account. I contacted GM Financial twice and they told me that they did not receive any refund, and that if they got any refund, it takes up to 3 DAYS (not months) to be applied to my account. Brandon and Jacob did not attend properly to my inquiries, and they treated me with disrespect (Jacob even said that I need to stop harassing his team). Jacob also said that I did not purchase the GAP insurance and that I left the dealership with the wrong paperwork. Really, Jacob? Really? I want my refund ($999 + $3,346 = $4,345) sent to GM Financial AS SOON AS POSSIBLE, OVERNIGHT (I am paying interest on the $4,345 every day). I also want an apology for the way I was treated by Brandon and Jacob. I also filed a complaint with the BBB (Better Business Bureau), which this dealership does not appear to be a member of. Complaint was filed with the BBB 5 days ago (December 5, 2025) and still no response from the dealership. They did not reach out to me (they did not call or even sent an email). "GREAT" customer service. More

I ordered parts, parts and Jose the technician came out and installed my purchase! They were very friendly and professional!” and installed my purchase! They were very friendly and professional!” More

My husband and I worked with Slay and she was a breath of fresh air. Lighthearted and was no pressure. BT in the finance was wonderful. The entire staff was amazing. If you want to have a great experience fresh air. Lighthearted and was no pressure. BT in the finance was wonderful. The entire staff was amazing. If you want to have a great experience in car buying you have to go see Central Buick in Winter Haven. More

I have been a customer of Central Buick for over 10 years (since we moved to Florida). My husband and I bought 3 cars, from their "no pressure", very helpful sales staff. I stay with Central Buick because of (since we moved to Florida). My husband and I bought 3 cars, from their "no pressure", very helpful sales staff. I stay with Central Buick because of their friendly, respectable and efficient Service Department. More

Shayne and Jacob made trading in for our new 2025 GMC 2500 HD one of the smoothest, most enjoyable vehicle experiences we’ve ever had. We were coming from another dealership we’d been loyal to for our 2500 HD one of the smoothest, most enjoyable vehicle experiences we’ve ever had. We were coming from another dealership we’d been loyal to for our last three vehicles, so we hoped for a peaceful and professional transition—and that’s exactly what we got. From the moment they helped us locate the exact truck we wanted, to the financing process with Jacob (which was clear, quick, and easy), to Shayne’s thoughtful follow-up calls, every part of the process exceeded our expectations. Their attention to detail, communication, and commitment to customer satisfaction truly went above and beyond. We’re so grateful and couldn’t be happier with our new truck! More

So Glad I Found My Perfect Ride Here! I recently leased a new GMC Terrain and I couldn't be happier. Johnathan, was incredibly knowledgeable about the 4 different vehicles I had my min I recently leased a new GMC Terrain and I couldn't be happier. Johnathan, was incredibly knowledgeable about the 4 different vehicles I had my mind on, and he patiently answered every question I had. He even helped me compare the 4 different vehicles with all the trim levels to find the perfect fit for my needs. At one point, I decided I might want to purchase instead of lease, so he went through the options in that format as well. Unlike other dealerships I visited, surprisingly, there was absolutely no pressure to buy and absolutely no high-pressure sales tactics. Just to be sure I wasn’t making the process to easy on them; I decided on a vehicle that wasn’t on-site, but they located it and had it in the parking lot before the end of the day. The financing process was simple and transparent. Jacob clearly explained all my options and helped me secure a great interest rate. He found a few rebates that I wasn't aware of. I also appreciated the clean and comfortable atmosphere of the dealership (they are kid friendly!). This group is genuine and helped me find the right car, not just to make a sale. More

We have purchased several from Central, specifically Al Fenner. Al is the best. Thank you and the Central team for getting us a good deal on 2 vehicles. Fenner. Al is the best. Thank you and the Central team for getting us a good deal on 2 vehicles. More

Everyone is friendly, accommodating and willing to solve whatever issues you you need to get fixed. whatever issues you you need to get fixed. More

Always friendly and prompt and provide excellent service. I recommend Al Fenner. We purchased our vehicle from him. He worked hard to make it a great experience. We love our new Buick! I recommend Al Fenner. We purchased our vehicle from him. He worked hard to make it a great experience. We love our new Buick! More

These people are not interested in disappointing their customers, for them the important thing is to sell and sell without anything else mattering. I contacted Brandon Huston Sales Manager to buy a 2022 j customers, for them the important thing is to sell and sell without anything else mattering. I contacted Brandon Huston Sales Manager to buy a 2022 jeep for my son that they had for sale, the price was agreed, we agreed that I would go the following Saturday for the Jeep. It would be a trip of approximately 4 hours from Miami, so I had to do some family and work planning. I also stopped looking at two other jeeps near here in Miami because I had already given my word that I would go on Saturday for their jeep and for me the word and commitment of a man is worth a lot. The day before the trip I checked their website and to my surprise I realized that they had sold it. No one ever contacted me even though they had my information, which disappointed me quite a bit because the communication with them had been very fluid and very kind. I was particularly interested in this dealership because of the good reviews, now I doubt that most of them are real customers... Here is the opinion of a real customer and the experience with them was very disappointing. Remember, car dealers, the Internet exists and bad reviews stay on the Internet forever. More