Ciocca Hyundai

DO NOT TAKE YOUR CAR HERE FOR SERVICE. I took my Genesis in for service as it was making noises. They told me it would cost $16000. I paid the money and received paperwork detailing the al I took my Genesis in for service as it was making noises. They told me it would cost $16000. I paid the money and received paperwork detailing the alledged work done. I drove out of dealership and car was mnaking the same loud thumps, grinding, etc. I called numerous and finally got service writer on phone after 40 calls when i called froim my girl friends phone. He said he would go back and look at the bill and call me on monday which oif course he did not. I went up there and stood in front of his desk and when he looked up, he looked like he did not know what to say and said when i bring in for inspection he have looked and taken care of. I brought in for inspection and he said it would cost another 6000 to fix. I read the reviews after tha fact and wish i had read them before hand. They do not give a gee whiz about anybody. All they want to do is seperate you from your money . And of course i did not receive the survey, they made sure of that. That was smart of them, i would have give them 1's accoss the board because they are completely lacking in any capacity to do business in fair manner. They are morally bankrupt, completely lacking in empathy and moral fiber . The Service writer wrote up work on the second estimate , i had already paid for on the first estimate. Take your car to Doyl;estown, Conshohocken, ANYWHERE More

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP, I wish I had found this site prior to purchase. I leave this review as a strong caution to what I felt was an incredible level of deception, delay and denial. found this site prior to purchase. I leave this review as a strong caution to what I felt was an incredible level of deception, delay and denial. I purchased a Jeep Gladiator with less than 18k miles on it and within 74 hours of purchase and less than 50 miles of driving, I experienced the Jeep DEATH WOBBLE. If you have not heard of this google and watch a video, it's called the DEATH WOBBLE for good reason (no exaggeration). I emailed the salesperson and received a reply from the manager Dan. The FIRST email reply from Dan should have been an indication of how little he seemingly cares about the customers. The reply email felt very deceptive, telling me that Jeeps have a stiff suspension and it could be his word "normal". I felt this was an attempt to deceive me so that I would go away. When I replied that I have owned Jeeps, was concerned that he would make such a bold assessment without being in the Jeep when it happened, and that it absolutely was not "normal", his reply was that he also owned Jeeps and admitted that this can happen. So, you know this is possible, yet your first email is to tell me its "normal"? If a vehicle you just sold has such a safety issue and your FIRST response is that it is "normal" that is a huge red flag for me regarding how this dealership may be run and it should be for you too. DO NOT BUY A CAR FROM Ciocca Hyundai in Lansdale. I'll spare all the remaining details of the multiple emails exchanged over many weeks, yet I will summarize: Multiple emails to Dan were ignored with no response (delay), requiring additional follow up emails from me. When I did get replies, ZERO acceptance of any responsibility, Dan just cut and paste empathetic word salads where he would say he "wants to make it right" but never committing to saying yes to covering the cost (deny). I even asked for a very direct yes/no answer on covering the cost, and he would not reply yes or no, more word salad of "let's see"....what's wrong....what Jeep says (delay). If you "want to make it right", commit to covering the repairs! He expected me to drive an unsafe vehicle to a partner dealership in Flemington, NJ which was over an hour away. No offer of getting it there, no offer of setting the appointment, nothing. It was all on me the customer to make the effort. My last email to Dan simply asked that the Flemington location review 9-11 key things in the suspension that can cause the DEATH WOBBLE and give me a written report these things were physically inspected along with the specifications. Not an unrealistic request, particularly with the unsafe nature of a Jeep DEATH WOBBLE. That email has gone without a reply (deny/delay) If you are reading this, please take caution. I experienced a very serious safety issue within 3 days of a vehicle purchase, and I felt the manager Dan was completely deceptive, evasive and unwilling to accept responsibility. The vehicle did not meet the minimum merchantability requirements yet zero accountability. DON'T BUY A CAR HERE.... More

The service department is incompetent and lies when they are confronted with their misrepresentations instead of doing the right thing and addressing their mistakes! Do not go here for service of your vehic are confronted with their misrepresentations instead of doing the right thing and addressing their mistakes! Do not go here for service of your vehicle! More

Car was in the shop for 30 minutes. The labor charge was for an hour and a half until I questioned it. I got them down to 1 hour and even that was too much. Be very careful with their l The labor charge was for an hour and a half until I questioned it. I got them down to 1 hour and even that was too much. Be very careful with their labor charges in the end, I saved more than $100. I am a senior female, don’t let them take advantage of you! More

Excellent first time experience and it's all due to Phil Rotzell, I was so much looking forward to driving away that day with a new car, Phil helped me narrow down to one single car (between two), he answer Rotzell, I was so much looking forward to driving away that day with a new car, Phil helped me narrow down to one single car (between two), he answered all my questions and worked hard in getting those new keys into my hands, he also went above and beyond in getting my car home! I leased a 2025 Kona SEL (Denim Blue) THANK YOU PHIL! More

The staff we dealt with, Robert Dougherty, Aida, were great. They worked hard to get us into the car we wanted. They continue to ensure we are happy even after the sale was completed. Rob even answere great. They worked hard to get us into the car we wanted. They continue to ensure we are happy even after the sale was completed. Rob even answered questions I had even when I invertantly called him on his day off. If you need a car the two of them are the ones you need to contact. More

Great place, knowledgeable staff, friendly and fast. All the paperwork was done quickly and answered all of my questions. All the paperwork was done quickly and answered all of my questions. More

Josh was extremely knowledgeable, answering all my questions and concerns, and matching me with the right vehicle. questions and concerns, and matching me with the right vehicle. More