Ed Voyles Kia

In February 2024, I came here to purchase two Kia Sportages for my business fleet. While finalizing the details, the General Sales Manager, James Hill, came to the table. His professional etiquette w Sportages for my business fleet. While finalizing the details, the General Sales Manager, James Hill, came to the table. His professional etiquette was nonexistent. He was dismissive, completely lacked basic manners, and unprofessional enough to abruptly walk away mid-conversation without saying a word. Because of his poor conduct, I immediately took half of my business elsewhere. I drove to their sister store, Ed Voyles Kia Chamblee, where I was treated with excellent professionalism and bought the first fleet vehicle. I only returned to the Cobb location the next day to buy the second one because they held the only blue Hybrid model in the metro area. Looking back, my only regret is giving a dime of corporate capital to a store that tolerates this level of disrespect from senior management. James Hill’s five-minute attitude threw away a seamless double-vehicle sale and permanently alienated a commercial client. If you expect professional standards from management, go somewhere else. More

It disappoints and hurts me to have to write another review. These are my opinions and observations based on the experience I had with Ed Voyles KIA of Smyrna. Unknown to me, the vehicle was driven by a review. These are my opinions and observations based on the experience I had with Ed Voyles KIA of Smyrna. Unknown to me, the vehicle was driven by a manager at Ed Voyles Kia for 1,400 miles (no discount given). It is during this time that the damage occurred. If this manager had come forward, these damages would have been fixed and the physical ills, emotional ills, inconvenience, and heartache that I was put through would have been spared. It was not identified as a manager’s vehicle on the Ed Voyles website listing, not mentioned by the salesperson, or on the window sticker (not present, I found one piece of it in the glovebox) where I was later told it should be noted. It’s been six months and my new car still has 4 stone chips in the windshield. I want to thank the GM (Mr. Opalka) for stepping up after a couple of reviews and taking immediate action to pick up my vehicle and dropping off a loaner vehicle, but he fumbled on the 5-yard line. They had my car for 3+ while they painted the scratched passenger side rear quarter panel, replaced the scratched passenger seat back, repaired a stone chip in the front grill, but the windshield did not get repaired or replaced. The same salesperson (Cameron) that didn’t mention that the vehicle had been used by a manager said they weren’t going to fix it because they didn’t know when it happened. My answer to that is, get the manager and me on a lie detector and we’ll find out who can’t recall what is true. Mr. Opalka had asked me on several occasions to tell him everything that needed to be fixed, and he said that he wanted to get it right the first time. I got my vehicle back and three months later they picked it up again and had it for another 3 weeks. Mr. Opalka asked me again to tell him what still needed to be done. I said that the stone chips in the windshield and have the car ceramic coated. I got a call from a person at Ed Voyles Kia saying that they could not find the stone chips (not even the experts in the glass department), I told him where to look, he said he would have to clean the dirt off of the windshield, and he would call me back. I never got the call (returning calls is something they need to work on). I texted Mr. Opalka about the difference of opinions/observations. Since there were three opposing opinions/observations I thought Mr. Opalka would look for himself, so he could make an informed decision. When I got the car back, it looked good until I wiped the windshield with a damp cloth, then the magic potion was gone, and the 4 stone chips were still there. I texted Mr. Opalka pictures that clearly showed the 4 chips in the windshield. Mr. Opalka texted me that they cleaned the windshield with a chemical, he said he was closing the case and “I’m not doing anything else with the windshield. This comes as a 180-degree turn from I want to get it right the first time. Is it due to the cost ($800 to $2,000 RETAIL)? My answer is that the manager who was responsible for the vehicle when it happened should pay. If it’s due to doubt about when it happened, the solution is to put the manager and me in front of a lie detector. Or maybe his new job has overwhelmed him or he is relying on bad information/advice (if the input is garbage, the output won’t be good). I fail to see how it is fair/right or good business to have someone pay top dollar for a new vehicle and find out it has been used for 1,400 miles and has damage that the dealership won’t fix. If anyone has had a similar situation, let me know about it. I’ll include it in my letter to Kia America, Better Business Bureau, and Metro Atlanta Chamber of Commerce. To those that have done me an injustice, I leave you with Matthew 5:20. More

Deceptive practices and lies by omission of the truth at several levels. Description on Ed Voyles website did not mention that it was a manager's vehicle with 1,400 miles (LBOOT). Salesperson (Cameron R.) d several levels. Description on Ed Voyles website did not mention that it was a manager's vehicle with 1,400 miles (LBOOT). Salesperson (Cameron R.) didn't mention that it was a manager's vehicle (LBOOT. Test drive was very quick and short (approx. 2.5 miles). I was paying attention to performance, sound of engine, radio, A/C, and traffic. I wasn't looking for the odometer, because it's a NEW vehicle. Cameron said it was alright to run through a carwash (shadow MATTE gray) which was a half truth, He had me sign a paper stating I would give him a 10 rating and answer no to two questions, he said signature was just to acknowledge that he told me (very shady business practice). I have not recieved a survey for Cameron (no surprise). Over the following two days I called for Cameron because I had left something in my trade-in, he was not there or busy, so I left messages to call me, 3+ weeks he has not called (NO service after the sale). I filled out a form on their website that would give me a $1,000 discount on a new vehicle or $1,750 extra for my trade-in, this was not honored. When I realized that I was sold a USED vehicle, I looked it over and found stone chips, 1 on plastic grill, 1 in paint up front, 4 small chips in windshield, 1 on painted wheel, and 2 three inch scratches on back of passenger seat. Shame on that manager for not coming forth and fixing those damages caused under his watch (dishonest and LBOOT). Spoke to sales manager (Marna). She said the window sticker Identifies it as a Manger's vehicle and that the managers take very good care of their vehicles (this one abused his privilege). There was NO window sticker. I found a piece of it in the glove box (folded like an accordion, where someone had previously ripped it off by opening the widow). The best they could do was SELL me an extended warranty for $100 over their cost. More

Did the old Bait and switch. Have a new Sorento with a internet price of $34K but I started to ask about financing they raised the price $7K!!!! Said it had a special wrap and Have a new Sorento with a internet price of $34K but I started to ask about financing they raised the price $7K!!!! Said it had a special wrap and the internet was a generic listing yet the internet listed the Vin# and the pictures were real ones from the dealership. Just very unethical and dirty. Do not trust anything from this dealership!!!! More

This dealership is awful. I was a loyal customer for five years and over the last two months they completely took advantage of me. Communication was terrible, I was repeatedly I was a loyal customer for five years and over the last two months they completely took advantage of me. Communication was terrible, I was repeatedly given incorrect information, and there was zero urgency to fix my car. In the end, they couldn’t even fix the issue—and actually made it worse. I took my car in on December 4 for a check engine light and didn’t get it back until January 13, only to have to bring it right back the same day. I finally got my car back on January 29 with no resolution at all. What was supposed to be a warranty repair turned into an out-of-pocket expense. I was without my vehicle for nearly two months, had to pay for rental cars that will not be reimbursed, and they don’t even offer loaners. Customer service was subpar and management was despicable. I will never give this dealership another dime and will never refer anyone here. Extremely disappointed after being a loyal customer for five years. More

When I leased a vehicle in June 2024, I was told the vehicle had been transferred to them and they did not have the second key but that they would contact me within two weeks when it arrived. They did n vehicle had been transferred to them and they did not have the second key but that they would contact me within two weeks when it arrived. They did not contact me. Over a month later I followed up with them and they said they were ordering a new one. Again, I had to follow up with them. By the time they got it, I had become ill and was unable to make that long of a drive. I said I would pay them to mail it to me, but they said I had to be there to program it with the car. I was never told that previously. Now that I’m healing and able to drive, their sales assistant, Kaley is telling me she has no record of owing me a key. Thankfully, I have all of the records talking with them about it, including direct emails and texts with her. This is after she’s been rude and unhelpful in general. For the record, they didn’t even tell me they didn’t have the second key until after I signed the paperwork selling them my current car. They also try to bribe you into a 100% rating by saying you’ll get something like all weather floor mats if you give them a 100. Unsurprisingly, they only seem to respond when you have a positive experience. More

Bought a new car in August from Ed Voyles Kia in Smyrna. Overall negative experience. Was told by salesman that new 2025 Kia's had "bumper to bumper" 5 year - 60K warranty. Unfortunately, found this untrue Overall negative experience. Was told by salesman that new 2025 Kia's had "bumper to bumper" 5 year - 60K warranty. Unfortunately, found this untrue fact out at closing! This warranty turns out to be "limited". Kia extended warranties do not include things like the A/C! Also, was told my new Kia supported wireless Android Auto / Apple Car Play. After attempting to get to work, Kia customer service told me yesterday that some models don't have this feature including my new car! I complained to the Sales Manager multiple times and got no response. Avoid this dealership! More

I purchased a Kia Sedona from this dealership about a year ago. During price negotiations, they appeared to lower the price, but then quietly shifted the same amount into other fees—so there was no real year ago. During price negotiations, they appeared to lower the price, but then quietly shifted the same amount into other fees—so there was no real discount. The paperwork was finalized by someone from a nearby Hyundai location, which is why I'm leaving this review here as well. Unfortunately, I was convinced to purchase an additional service called “National Auto Care,” which turned out to be a waste of money. It offers poor coverage and has not been helpful at all—avoid it if you can. In April, I submitted a form to remove this service from my auto loan and sent it to Brandon M. Pond. After following up with my bank twice, they confirmed they never received anything. I called the dealership again and spoke with A. Franco, who told me no one had sent the form on my behalf. I resent it, and she assured me the dealership would handle it and even compensate me for the issue. Yet here we are, three months later, and the bank still hasn't received any paperwork. This kind of service is extremely frustrating and unprofessional. What is going on over there? More