Fairway Subaru

Horrible Service department. Brought my relatively new Outback in because every 6 minutes i was getting a message on my display that the Outback was "connecting", and i would los Brought my relatively new Outback in because every 6 minutes i was getting a message on my display that the Outback was "connecting", and i would lose calls when that message came up and audio. I might add, i am 40 minutes from the dealership. Made an appointment for 7:30am and by 10:30 was told that the technician didn't know what the issue was and had to contact Subaru directly. Was told by my service rep, Brian, that i could wait with the car, after being there for 3 hours or i could leave and within 30 minutes he would call me back to possibly bring the car back in, I waited 3 hours with no call and i called the Service department 6 times and not once got a person to speak to. On the 7th try, finally spoke to Brian who said they haven't heard back from Subaru. I told him that if i stayed as he said i could 3 hours earlier i would still be waiting. Had no answers for me except they were still waiting to hear from Subaru. What kind of a dealership doesn't know what's wrong with their cars? I was told maybe a new data module was needed but no one knew and worst of all, no return call, as promised. Horrible service department.......and this is the first time i have bought a Subaru as well. Great impression for sure. More

Purchased our Suburu from Fairway and with one exception have always taken it to Fairway for service. The one time we didn’t was because we were out of town and took it to another dealer for service. This have always taken it to Fairway for service. The one time we didn’t was because we were out of town and took it to another dealer for service. This service department is very efficient, knowledgeable and they communicate very well with customers More

Great service! !!! Super quick job done! Great staff! Love that they had coffee and snack snacks to eat. !!! Super quick job done! Great staff! Love that they had coffee and snack snacks to eat. More

We wouldn’t take our car in any place else. This is a dealer where we purchased a car and where we have it serviced. The staff and the technicians are top-notch. We love the videos that the sur This is a dealer where we purchased a car and where we have it serviced. The staff and the technicians are top-notch. We love the videos that the surface tech does. We will be back next time! More

Excellent Experience with Howie Szczepanski at Fairway Subaru From the first email contact to the sale of our Outback, Howie Szczepanski treated us with respect and patience as we navigated through all Subaru From the first email contact to the sale of our Outback, Howie Szczepanski treated us with respect and patience as we navigated through all the options. I felt like he was honest in our interactions and explained things clearly without us feeling pressured into a sale. Howie took the time to understand what we were looking for and made sure we were comfortable with every decision along the way. His straightforward approach and genuine care for helping us find the right vehicle made what can be a stressful process actually enjoyable. More