Folsom Buick GMC

I purchased a warranty at the time of a new car purchase in Texas that covers service. This service department could not take the time to look at my records using the VIN. So I paid full price for the servi in Texas that covers service. This service department could not take the time to look at my records using the VIN. So I paid full price for the service. They fail when it comes to customer service. More

Horrible service. Worst shop I have ever dealt with. Zero customer service, zero quality of work Worst shop I have ever dealt with. Zero customer service, zero quality of work More

The buying experience was the best, I have had. Our sales person "Connor" was great, very relatable and intuitive to the type of trim levels we were looking for. He listened to what we were sayin Our sales person "Connor" was great, very relatable and intuitive to the type of trim levels we were looking for. He listened to what we were saying and never steered us to in any other direction. Connor answered our questions, and we never felt that he was pressuring us to "Seal the Deal!" When we settled on a vehicle and were ready to negotiate, Our sales manager Steve was strait forward as well. We were able to negotiate a great price and also not getting force to buy extra applied "packages" that we did not want, "except for some options that were already on or applied to the vehicle. Dan from financing was also great. He pushed a little for some of the extra tack on option and fees, but was able to reason with us on getting the extended 10 year warranty, "and with all the electronics that are My Denali Truck and think it is wise to have." got us through the paper work fast, and after a intense day of car buying were on our way home. "Oh Dan also volunteered to stop by our house to get the pink slip for our trade in!" I believe we got a great deal on our truck and thank you Folsom Lake GMC for a very good experience. More

No pressure sales and all people honest and straightforward. Enjoyed the engagement with all. The salesman Joel was pleasant and knowledgeable about the truck I bought and answered all my ques straightforward. Enjoyed the engagement with all. The salesman Joel was pleasant and knowledgeable about the truck I bought and answered all my questions before and during the test drive. However the paperwork process to complete the sale of my truck was somewhat long. Maybe they were very busy with other customers' paperwork but it shouldn't take more than a couple of hours including waiting for the truck to be washed/detailed. Overall, I love my new truck and I'm glad I bought this truck at Folsom GMC because of their professionalism and the pleasant atmosphere. Will recommend to others. More

Excellent friendly customer service. Support from Gregory has been great. My wife and I are overly pleased with the truck Support from Gregory has been great. My wife and I are overly pleased with the truck More

I had a great experience with this dealership. I worked with Marty to find the right vehicle and negotiate a great deal. There was no pressure and was an easy transaction. I would purchase from Fo I worked with Marty to find the right vehicle and negotiate a great deal. There was no pressure and was an easy transaction. I would purchase from Folsom Buick GMC again. More

Working with Charlie Drago, our sales representative was a no pressure, very informative experience. Charlie took extra time to educate us about all the features of the truck we purchased. He had also cont a no pressure, very informative experience. Charlie took extra time to educate us about all the features of the truck we purchased. He had also contacted recently to see if we might have additional questions and offered his help. More

Very friendly staff they did everything thing they could to be sure I was completely satisfied with my purchase to be sure I was completely satisfied with my purchase More

Folsom Buick GMC was incredible. Everyone was very helpful and kind during this process. But we would like to highlight one individual, Joel Banuelos. He was very knowledgeable about Everyone was very helpful and kind during this process. But we would like to highlight one individual, Joel Banuelos. He was very knowledgeable about the vehicle and took the time to make sure that we were able to understand everything the truck could do and be comfortable with all the features. Additionally, he has been very helpful and amazing since sale. We will definitely continue to work with Folsom because of Joel. More

Dave & team identified the issue & fixed it. .Dave is awesome..he has been servicing my car since 2018 & I won't go to anyone else! ! .Dave is awesome..he has been servicing my car since 2018 & I won't go to anyone else! ! More