i.g. Burton Buick GMC of Glen Burnie - Service Center

Excellent Service Mechanic explained to me problems with my car. Everyone very polite, very Respectful, they believed what I said when I told them the problem. That Ser Mechanic explained to me problems with my car. Everyone very polite, very Respectful, they believed what I said when I told them the problem. That Service Center is Run the way operation should run, do not get same treatment elsewhere More

repair of car and ongoing high repair needs Repair of car and service adviser communications were excellent and the work was very timely.. The only issue I have is the frequency of repairs are Repair of car and service adviser communications were excellent and the work was very timely.. The only issue I have is the frequency of repairs are out of order. This is not a Wilkins issue but a GM issue. There have been too many high cost problems and these seem to reflect poor auto design, eg, headlight ,window regulator, transmission.,etc. Price star left blank is reflective of my feelings about the poor design, failures and high material cost. More

Service staff friendly and helpful. Tech was thorough and advised of potential repair needed with no pressure to perform the work immediately. Trustworthy and staff friendly and helpful. Tech was thorough and advised of potential repair needed with no pressure to perform the work immediately. Trustworthy and good price. More

Never get the same tech When I bought the car in August of 2018, I was promised a car wash and wax, took my car in fo the first time for a mirror on the drivers side door. An When I bought the car in August of 2018, I was promised a car wash and wax, took my car in fo the first time for a mirror on the drivers side door. And the car was supposed to be detailed. When I got home I noticed my passenger side floor mat was missing and my car had not been vacuumed or detailed on the inside like promised. I called the dealer service department and spoke to Cory, he said that it should be in there I asked him to check in the service area. It ok awhile to get back to me. Finally, after 3 weeks, I got a new mat. On June 3, 2019, I took my car in for the first warranty oil change and was asked if I was getting the tires rotated! I stated, yes, if that’s part of the service. The service tech said. It was. When I left,and checked out, I asked if the tires were rotated, the girl in serviced stated, “yes,”. When I got home, I looked and they weren’t. The reason I know this is because of an imperfection. On one wheel in the rear passenger side. I called immediately and left a message at the service department and as of Wednesday,, June 5, I have not received a return call. More

Oil change - Easy & Quick service Took my vehicle for oil change, they not only took care of it quickly they washed it! Totally recommend this dealer to anyone! Always happy with their Took my vehicle for oil change, they not only took care of it quickly they washed it! Totally recommend this dealer to anyone! Always happy with their service department. More

Unexpected service works out well Received an alert email that my GMC Terrain has a battery issue in the evening. The next morning my vehicle wouldn’t start. Got a hot shot from roads Received an alert email that my GMC Terrain has a battery issue in the evening. The next morning my vehicle wouldn’t start. Got a hot shot from roadside assistance and took it to the dealership. Two hours later I’m leaving with a new battery. It was still covered under warranty so there was no charge. The car was washed and looked great. There is always stress when your vehicle wont start. But even though they were busy, they brought me right in. I was fixed and on my way soon after knowing the service center stands behind the vehicles sold there. More

Service Center Sandy is a great Service Advisor. I had some issues with my car and it did take some time and money to get it resolved but in the end Sandy and Bob ( Sandy is a great Service Advisor. I had some issues with my car and it did take some time and money to get it resolved but in the end Sandy and Bob (service manager) worked with me and got everything fixed. More

SUV service Have had a few issues in past where my requested problems were not corrected first time. But since working with Collin in service dept I have not had Have had a few issues in past where my requested problems were not corrected first time. But since working with Collin in service dept I have not had that issue. More

Great service Sandy was so helpful with everything that I needed. He made my visit easy and satisfying! I will definitely be taking my car back and hopefully seeing Sandy was so helpful with everything that I needed. He made my visit easy and satisfying! I will definitely be taking my car back and hopefully seeing him there again. More

Experience with Wilkins Buick, Gmc It was a great experience!! They took me in right on time and prompt to get service completed. All the work that was done was explained to me and a It was a great experience!! They took me in right on time and prompt to get service completed. All the work that was done was explained to me and a hard copy to file. When the was returned to me it spotless. Cleaned in and out. More