i.g. Burton Buick GMC of Glen Burnie - Service Center

Oil change It took 3 hours to do a oil change.and to plug a tire. The plug leaks and they forgot to put the center cap of the rim back or the vale cap. Only rot It took 3 hours to do a oil change.and to plug a tire. The plug leaks and they forgot to put the center cap of the rim back or the vale cap. Only rotated 2 off the 4 tires when they where Dallas to do all 4. More

Great service and they were on time. Jessica was great and did an awesome job.I will use Wilkens again.Work was perfectly done by an outstanding tech and I will use Wilkens for all my wor Jessica was great and did an awesome job.I will use Wilkens again.Work was perfectly done by an outstanding tech and I will use Wilkens for all my work. More

Very good i will get my next car from here also.very nice people who work there and i really like my car gm😃😃😃😃👏👏good good. i will get my next car from here also.very nice people who work there and i really like my car gm😃😃😃😃👏👏good good. More

Slow service I got a flat on my way home. I have no spare and, had my car towed to a dealer I have a tire warranty that I purchased through the dealer and, after I got a flat on my way home. I have no spare and, had my car towed to a dealer I have a tire warranty that I purchased through the dealer and, after speaking with the warranty people, I was informed that if I took it to a dealer they would pay them directly. Wilkins took a full week to get my car back to me. I was told my tire would be in on Wednesday and, come Wednesday... I was told that it would be in Thursday. I was told that I was to pay for the tire upfront, when that was not the case. They just needed to set up a W9 to receive direct payment from the company they sell these tire/wheel warranties through. It shocked me that this wasnt already set up, as I bought the warranty from a Buick dealer. The gentleman that I was working with went on vacation when they had my car, so... I called for updates several times with no response. And, finally when my car was done... they essentially held my vehicle hostage until they received payment from the companycompany- although they knew the payment was coming, it delayed because of their failure to send a W9 and, inform the company of how they'd prefer to receive payment. My request for a loaner car was also denied. I asked if I could just pick up my vehicle, since they knew payment was coming but delayed at their fault, Iwas told n. Although, when I requested to speak to a manager about a loaner car, since payment was delayed at no fault of my own... I was told just come get my car. Howecer, Jessica was very helpful. More

Tommy is the best From the moment our family met Tom, we felt we should buy from Wilkins. Not only did he handle the sale and financing of our Yukon, but he handles all From the moment our family met Tom, we felt we should buy from Wilkins. Not only did he handle the sale and financing of our Yukon, but he handles all needs of our service as well. Tom goes out of his way for his customers like they are family. Thanks Tom and we look forward to seeing you soon. Thank you for your truly exceptional service! More

Sandy did a great job Had an unusual problem with the vehicle and Sandy took control and handled the issue. Work was done on time and reasonably priced. Great job. Had an unusual problem with the vehicle and Sandy took control and handled the issue. Work was done on time and reasonably priced. Great job. More

The Service Was As Expected-Cost Was Steep The service representative was very courteous and helpful and informative. The wait time was rather lengthy but it was expected as I did not have an The service representative was very courteous and helpful and informative. The wait time was rather lengthy but it was expected as I did not have an appointment but came with an emergency situation. I didn’t think it would be as costly since the reason was mainly the battery but caused the engine light to come on but had caused some cells to be affected. But because I was still under warranty (I know the battery is not covered) I did not think it would cost as much as it did. Other than that If nothing goes wrong anytime soon I believe everything went well as usual. I have taken my car no where else in the 7 years I’ve had my car except for tires. I would like to say I appreciate Mr. Kroll for returning my call after I had left the facility because I had a question More

transmission warrenty work Major repair took 2 days and appears to have fixed problem. New loaner vehicle minimized the inconvenience. Disappointed that that transmission proble Major repair took 2 days and appears to have fixed problem. New loaner vehicle minimized the inconvenience. Disappointed that that transmission problem occurred during first several months after new purchase. More

Fast friendly and polite I had an appointment first thing in the morning and was greated by smiling faces at Wilkins. I brought work with me because I thought it would take a I had an appointment first thing in the morning and was greated by smiling faces at Wilkins. I brought work with me because I thought it would take a long time and was even offered a quiet room with a desk. The wait was minimal and off I went. It was raining so they didn’t wash my truck (the man explained). I will return for service when needed. More

Transmission repair The mechanic was great as well as the entire staff in the service area my experience was great and I would recommend them to friends The mechanic was great as well as the entire staff in the service area my experience was great and I would recommend them to friends More