i.g. Burton Buick GMC of Glen Burnie - Service Center

Excellent Service here is excellent. They went above and beyond my expectations. Everyone I delt with was professional and pleasant. Service was quick. They eve Service here is excellent. They went above and beyond my expectations. Everyone I delt with was professional and pleasant. Service was quick. They even washed my car! More

Battery trouble I took my car to Wilkins (always do) on 8/24/17. I had 30 point check, oil change, and more. On 8/28/17, My car (Buick Encore) wouldn't start - had it I took my car to Wilkins (always do) on 8/24/17. I had 30 point check, oil change, and more. On 8/28/17, My car (Buick Encore) wouldn't start - had it towed back to Wilkins. Battery was dead! I thought it strange as my car had just been checked. It cost me $400.00 for battery, installation, and towing. Was my battery checked on 8/24? I'm not sure. I got 2 different answers. Could someone help me find out? Susan More

Hidden costs I'm not confident in this dealerships ability to assess and more importantly resolve the root cause of the problem! I really feel that they just Band- I'm not confident in this dealerships ability to assess and more importantly resolve the root cause of the problem! I really feel that they just Band-Aid until they completely bleed you dry with no regard to customer concerns. More

Aggravating. Why did you try and charge me a diagnostic charge when all that was wrong my car was my rear view mirror came unglued. That makes no sense at all. An Why did you try and charge me a diagnostic charge when all that was wrong my car was my rear view mirror came unglued. That makes no sense at all. And the you wanted to charge me a $136.00 just to reglue my mirror back to the windshield. I also waited over two hours and was going to leave out of frustration until someone there got involved to help me. An hour later the job was done and the cost was $65.00. My husband could have fixed my mirror for $10 except he is out of town. Can someone please explain? More

Horrible I had to bring my car there three times to get it repair on a recall. Each time no one told me I will have to bring it back, because they didn't have I had to bring my car there three times to get it repair on a recall. Each time no one told me I will have to bring it back, because they didn't have all its parts. This is very time consuming for me. The body shop did not fix what I bought my car there to be repaired for. Which is my front windshield wiper. Now I have to bring it back. More

Very well taken care of. It was a recall and they fit me in to their schedule. Thanks again for fitting me in and for the free bee truck wash. It was a recall and they fit me in to their schedule. Thanks again for fitting me in and for the free bee truck wash. More

GMC Terrain Having problems with my terrain Sandy Is my service go to guy once he new what was wrong with my terrain he had it fix in no time he is always right t Having problems with my terrain Sandy Is my service go to guy once he new what was wrong with my terrain he had it fix in no time he is always right there to help and make sure I am satisfied More

Rude, Condescending Service Satff No matter who I talk to in service, they are rude and condescending. I've taken my Envoy there over the past 10 years, and this had been the case wit No matter who I talk to in service, they are rude and condescending. I've taken my Envoy there over the past 10 years, and this had been the case with just about everyone I have ever dealt with. Therefore I will never buy from that dealership, mor will I ever buy a GMC. More

NEVER PURCHASE A CAR FROM Wilkins Buick GMC! I am the Owner of a 2010 GMC Acadia (Purchased Sept 2009). I used to change my Oil religiously each time my Indicator showed me. I did that last Aug 2 I am the Owner of a 2010 GMC Acadia (Purchased Sept 2009). I used to change my Oil religiously each time my Indicator showed me. I did that last Aug 2014. In January 2015, after my Battery was replaced (At the GMC Dealership), the Oil Change Clock got reset. As a result I did not get any feedback regarding my Oil Level for 3 months. Last week ,my car randomly started decelerating and kicking back as I tried putting the brakes. When taken to the Dealership (Wilkins Buick GMC, Glen Burnie, MD), I was told that the timing chain got damaged due to Low Oil Level and I had to pay $3200 to fix that along with Coolant Flush, Fuel Injection Service, Brake Fluid Flush and Power Steering Flush. What is unfortunate is that, GMC had a known problem with timing chains . Inspite of that there was no acknowledgement of that problem along with the fact that it was their fault that the Low Oil Indicator got reset during the Battery Replacement Service. And to top it off they tagged multiple services (worth $1000) which had got NO bearing on the actual issue with the problem @ hand! I cannot tell you how disappointed I am at GMC and the Dealership's treatment of customers! Is there anyway this can be communicated to GM as this can easily be a life risk to ANYONE! Our family with 2 young 5 and 7 year old children travel in that car. I cannot believe GM can be so callous about consumer safety. More

NOT COMING BACK I took my 2010 GMC Acadia to the Glen Burnie location on 1/31/15. I had an appointment for 1pm. I arrived a little late (1:20) but they greeted me and I took my 2010 GMC Acadia to the Glen Burnie location on 1/31/15. I had an appointment for 1pm. I arrived a little late (1:20) but they greeted me and took my vehicle back. When I made the appointment they explained that I would receive a multi-point inspection FREE and asked if I needed the tires rotated. I agreed to have all of this done. I waited in the waiting room for my vehicle with my granddaughter. I asked the attendant if she could turn on the television is the kids playroom. She said she did not know how to work the television and she did not think it worked (Strike 1). I sat in the waiting room for over 2 hours for an oil change. I asked if my vehicle was going to be ready soon and the attendant then asked me if I wanted it washed. I thought this was a common practice and not one you had to request. I told her yes, that would be nice, please wash my vehicle. I waited another 45 minutes. When my vehicle was brought around, I was asked for my form of payment. No one explained what had been done to the vehicle, nor what may need to be done in the future. I had requested they check a few things but no one told me if that was done also. After I paid for my vehicle I asked if the tires had indeed been rotated and they said no.........(Strike 2). I go out to my vehicle, read over the summary on my own, and noticed some things that alarmed me. When I asked the man at the desk, he said he did not know what had been done (Strike 3). I had to ask him could he please find someone to tell me what was actually done to my vehicle. At that time a service person by the name of Stephen Woodel did come out and extensively explain what had been done and what needs to be done in the future. He gave me his card and told me if I had any problems that I could call him personally. To say the least other than Stephen, the customer service was HORRIBLE. I will be finding a new place to take my vehicle FROM NOW ON. More