i.g. Burton Buick GMC of Glen Burnie - Service Center

Hidden costs I'm not confident in this dealerships ability to assess and more importantly resolve the root cause of the problem! I really feel that they just Band- I'm not confident in this dealerships ability to assess and more importantly resolve the root cause of the problem! I really feel that they just Band-Aid until they completely bleed you dry with no regard to customer concerns. More

Aggravating. Why did you try and charge me a diagnostic charge when all that was wrong my car was my rear view mirror came unglued. That makes no sense at all. An Why did you try and charge me a diagnostic charge when all that was wrong my car was my rear view mirror came unglued. That makes no sense at all. And the you wanted to charge me a $136.00 just to reglue my mirror back to the windshield. I also waited over two hours and was going to leave out of frustration until someone there got involved to help me. An hour later the job was done and the cost was $65.00. My husband could have fixed my mirror for $10 except he is out of town. Can someone please explain? More

Horrible I had to bring my car there three times to get it repair on a recall. Each time no one told me I will have to bring it back, because they didn't have I had to bring my car there three times to get it repair on a recall. Each time no one told me I will have to bring it back, because they didn't have all its parts. This is very time consuming for me. The body shop did not fix what I bought my car there to be repaired for. Which is my front windshield wiper. Now I have to bring it back. More

Very well taken care of. It was a recall and they fit me in to their schedule. Thanks again for fitting me in and for the free bee truck wash. It was a recall and they fit me in to their schedule. Thanks again for fitting me in and for the free bee truck wash. More

GMC Terrain Having problems with my terrain Sandy Is my service go to guy once he new what was wrong with my terrain he had it fix in no time he is always right t Having problems with my terrain Sandy Is my service go to guy once he new what was wrong with my terrain he had it fix in no time he is always right there to help and make sure I am satisfied More

Rude, Condescending Service Satff No matter who I talk to in service, they are rude and condescending. I've taken my Envoy there over the past 10 years, and this had been the case wit No matter who I talk to in service, they are rude and condescending. I've taken my Envoy there over the past 10 years, and this had been the case with just about everyone I have ever dealt with. Therefore I will never buy from that dealership, mor will I ever buy a GMC. More

NEVER PURCHASE A CAR FROM Wilkins Buick GMC! I am the Owner of a 2010 GMC Acadia (Purchased Sept 2009). I used to change my Oil religiously each time my Indicator showed me. I did that last Aug 2 I am the Owner of a 2010 GMC Acadia (Purchased Sept 2009). I used to change my Oil religiously each time my Indicator showed me. I did that last Aug 2014. In January 2015, after my Battery was replaced (At the GMC Dealership), the Oil Change Clock got reset. As a result I did not get any feedback regarding my Oil Level for 3 months. Last week ,my car randomly started decelerating and kicking back as I tried putting the brakes. When taken to the Dealership (Wilkins Buick GMC, Glen Burnie, MD), I was told that the timing chain got damaged due to Low Oil Level and I had to pay $3200 to fix that along with Coolant Flush, Fuel Injection Service, Brake Fluid Flush and Power Steering Flush. What is unfortunate is that, GMC had a known problem with timing chains . Inspite of that there was no acknowledgement of that problem along with the fact that it was their fault that the Low Oil Indicator got reset during the Battery Replacement Service. And to top it off they tagged multiple services (worth $1000) which had got NO bearing on the actual issue with the problem @ hand! I cannot tell you how disappointed I am at GMC and the Dealership's treatment of customers! Is there anyway this can be communicated to GM as this can easily be a life risk to ANYONE! Our family with 2 young 5 and 7 year old children travel in that car. I cannot believe GM can be so callous about consumer safety. More

NOT COMING BACK I took my 2010 GMC Acadia to the Glen Burnie location on 1/31/15. I had an appointment for 1pm. I arrived a little late (1:20) but they greeted me and I took my 2010 GMC Acadia to the Glen Burnie location on 1/31/15. I had an appointment for 1pm. I arrived a little late (1:20) but they greeted me and took my vehicle back. When I made the appointment they explained that I would receive a multi-point inspection FREE and asked if I needed the tires rotated. I agreed to have all of this done. I waited in the waiting room for my vehicle with my granddaughter. I asked the attendant if she could turn on the television is the kids playroom. She said she did not know how to work the television and she did not think it worked (Strike 1). I sat in the waiting room for over 2 hours for an oil change. I asked if my vehicle was going to be ready soon and the attendant then asked me if I wanted it washed. I thought this was a common practice and not one you had to request. I told her yes, that would be nice, please wash my vehicle. I waited another 45 minutes. When my vehicle was brought around, I was asked for my form of payment. No one explained what had been done to the vehicle, nor what may need to be done in the future. I had requested they check a few things but no one told me if that was done also. After I paid for my vehicle I asked if the tires had indeed been rotated and they said no.........(Strike 2). I go out to my vehicle, read over the summary on my own, and noticed some things that alarmed me. When I asked the man at the desk, he said he did not know what had been done (Strike 3). I had to ask him could he please find someone to tell me what was actually done to my vehicle. At that time a service person by the name of Stephen Woodel did come out and extensively explain what had been done and what needs to be done in the future. He gave me his card and told me if I had any problems that I could call him personally. To say the least other than Stephen, the customer service was HORRIBLE. I will be finding a new place to take my vehicle FROM NOW ON. More

Mistake that could kill someone…long story worth reading DO NOT TAKE YOUR VEHICLE HERE. THEY MADE A MISTAKE THAT COULD HAVE KILLED MY DAUGHTER by mistakenly putting power steering into her brake fluid. Let m DO NOT TAKE YOUR VEHICLE HERE. THEY MADE A MISTAKE THAT COULD HAVE KILLED MY DAUGHTER by mistakenly putting power steering into her brake fluid. Let me start at the top. Her brakes were grinding and sounded like a dragging caliper along with her brakes just not reacting as fast as I would like (for a teenager especially). So since I had 3 recall notices for her 2005 Pontiac, I figured why not have them check things out brake-wise as well (usually a retail rip-off at dealerships but I since the car was there...). Service advisor Sandy (who btw is wonderful and very professional) called to let me know I needed brake pads, rotors, and tire rotation/alignment and oil change. I fully agreed to the work. Here is where it goes BAD. Car's brakes became "strange" is the best I can describe. Took a lot of pressure and had to really push on them to engage. Took about a week when I took the car back. They said they test drove the car (funny the odometer read the same as when I dropped it off) and told me I needed a 1 new rim and 4 new tires. I declined to have them do that there. About 5 days ltr I got 4 new tires on it and none of the rims were needing replacing. Hmmmm. Called Sandy and asked which rim was it that was in question and he said he asked they had no idea since I didn't do the work there. Okay, understandable. Life continues on for about 2 weeks. Tired of hearing my teen complain about the brakes STILL. I let her use my car for 2 weeks while recovering from surgery at home (I know this is getting lengthy and I apologize). So... Now I'm back to health, I take her car out for a few miles. Yeah, it was not great but I dismissed it since it was an older car and I told her it's not going to feel like my newer vehicle's brakes. I told her just don't tailgate and yada yada. xxxx I have done EVERYTHING under the sun for this braking system! It has to be at the very best it's gonna get, right? WRONG. After hearing my daughter saying she "SLID THROUGH A RED LIGHT AND WAS ALMOST HIT BY A SCHOOL BUS" I knew the brakes were unsafe. I had a day off from work, called around and could get into Meineke that same day. Awesome. I carefully drove the car there. Even got a ride home from them while they took a look. THIS IS WHEN I RECEIVED THE NEWS. GUY AT MEINEKE TOLD ME TO SIT DOWN FOR THIS ONE! Oh man... THERE WAS POWER STEERING FLUID IN THE BRAKE FLUID. NO ONE ELSE HAD MY TEEN'S CAR OTHER THAN WILKIN'S AUTO. I had the hubby take me down to see for myself. This mucky colored fluid was being flushed out. *****I NEEDED A WHOLE NEW BRAKE SYSTEM INCLUDING A MASTER CYLINDER, ABS PUMP, LINES AND CALIPERS. $1950 W/LABOR AND THAT WAS WITH A USED MASTER CYLINDER WE FOUND.********** When I called Sandy, he admitted they checked and topped off any and all fluids (which my receipt states as well). I climbed to chain of command and spoke to Operations Manager Bruce. Wanna know what he said? In a very nice tone..."Since you did not give us a chance to see the damage and a way in which to remedy it, there is nothing we can do". Excuse me? I went there complaining of something not right a week after the brake job and was told I needed new tires and a rim! WITHOUT A TEST DRIVE BTW. I would never go back to a place that lied about anything. Who would? I explained I have witnesses, pictures, the fluid in which Meineke drained, and the corrosive parts that needed to be replaced. Even SANDY ADMITTED IT!!! Not to mention a receipt that says they checked and topped off all fluid. -Let's just say for giggles that they didn't access my closed brake system at all when they did brake work (cuz they didn't have to really). - And let's just say my closed brake system stayed just that...CLOSED while they worked on the rotors and brakes in the beginning. -Now...If someone else compromised the brake system (last oil change was at Grease and Go 6 months previous with no problems at all) Wilkins DID said they CHECKED ALL FLUIDS. *****HMMMMM well if they did, they clearly missed the black guck in the see-through master cylinder! And I am going out on a limb here jut to show how ridiculous it is for them to deny they did it. A mistake that could have cost the life of not only my teen, but someone she could have killed. "Sorry and Have a Happy Holiday and if there is anything we can do for you in the future let us know". I did tell him we will be going to small claims for this one in a very calm, controlled voice. I have never in 39 years sued anyone. But this, well, I just can't believe the blatant negligence. Oh, and if Wilkin's tries to leave a PR comment below saying how they are sorry I feel this way and bla bla, please understand that I am stating all the facts and not my feelings. More

Worst service visit EVER I had a check engine light on in my GMC Acadia. Scheduled an appointment for Monday at 9:30 AM and also requested shuttle service along with the appo I had a check engine light on in my GMC Acadia. Scheduled an appointment for Monday at 9:30 AM and also requested shuttle service along with the appointment. I arrived 15 minutes early and was checked in without issue. However, there was no shuttle. I could have made other arrangements if I had known. But it was not communicated. I sat in the lounge for 45 minutes waiting. THe dealership did not diagnose my issue until 4:30 that afternoon. And never ONCE called to give me an update. Left messages for the service advisor and the service manager. Neither of whom bothered to offer any customer service. Service manager never even bothered to call me back! They had the car for 2 days for what should have been a quick fix. Then had the nerve to suggest other bogus recommended services. Never going back! More