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i.g. Burton Chrysler Dodge Jeep Ram FIAT of Berlin
Berlin, MD
102 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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102 Reviews of i.g. Burton Chrysler Dodge Jeep Ram FIAT of Berlin
December 22, 2020
I just called for a price on 2021 Jeep Grand Cherokee. I told the salesman Mike Larkin just what I wanted. He suggested a few vehicles and I told him that I did not want a anniversary edition. I then asked told the salesman Mike Larkin just what I wanted. He suggested a few vehicles and I told him that I did not want a anniversary edition. I then asked him about pricing as the price on line had several stipulations to get the price advertised. I told him that I am buying a new Jeep this week and if one comes in give me your best price as I will be calling two more dealers to see what they have. He told me “To be honest with you, I do not want to sell you a vehicle because of the tone you had talking with me.” I would stay far away from this Jeep dealer as possible if this is how they feel about there customers. More
by John
Employees Worked With
Mike Larkin
Helpful December 10, 2020
Excellent dealership, Staff was very knowledgeable and helpful in me learning new features about the 2021 Jeep Wrangler I just purchased. The staff offered me their personal cell phone numbers if I have helpful in me learning new features about the 2021 Jeep Wrangler I just purchased. The staff offered me their personal cell phone numbers if I have any questions so I can directly reach them. Other dealerships in the area, were not as helpful. More
by allenf68
Employees Worked With
Mike Larkin, Brandon, and Danny
November 28, 2020
Greeted by Dan Michael’s to start the service process, awesome guy review the service scheduled. Than was going to check for recalls, and gave me a complete itinerary to pick up my jeep. I always take awesome guy review the service scheduled. Than was going to check for recalls, and gave me a complete itinerary to pick up my jeep. I always take my Jeep here for service. Thanks Dan! More
by Wrangler
Employees Worked With
Dan michaels
October 09, 2020
Derrick was our salesperson, he did a fantastic job of finding the exact Jeep we wanted. The lady who handled all the paperwork is excellent. Very satisfied and highly recommend this exceptional team, th finding the exact Jeep we wanted. The lady who handled all the paperwork is excellent. Very satisfied and highly recommend this exceptional team, the manager is great! More
by Edritalaw
Employees Worked With
Derrrick Abbott
August 30, 2020
OMG seriously the best experience and customer service ever! I've been looking to buy a Jeep since the 2nd week of July. In addition to the official Jeep search site, I've physically been to 6 dealerships ever! I've been looking to buy a Jeep since the 2nd week of July. In addition to the official Jeep search site, I've physically been to 6 dealerships, I've requested info from online pop ups and 2 direct calls to dealerships a few hours away....NO ONE called me back, asked to help me or emailed me!!! ONLY I.G. Burton Jeep in Berlin was able to respond and assist me! I'm not difficult, I simply said what I was looking for and what I wanted on it and how I would pay for it. I had no idea that I was asking too much of a car sales man. BUT the professionals here made it seem like it was all doable and said we can make that happen. At one point in my quest I almost just gave up and figured I wasn't going to buy a Jeep. Brandon the Sales Manager and Mike my Sales associate were fabulous and knowledgeable with great teamwork. They answered ALL my questions and made my desire to own another Jeep come true! Even the finance department was great. Wonderful experience and SO highly rate my transaction. LOVE MY JEEP!!! More
by Nancy Price
Employees Worked With
Brandon and Mike
August 04, 2020
Awesome. Very helpful. I am moving to the area and sure I will be seeing you again. Everyone was super nice. Excellent customer service. Great job! will be seeing you again. Everyone was super nice. Excellent customer service. Great job! More
by Barbara and her Jeep.
Employees Worked With
Service department
July 24, 2020
Best dealership ever. Lester makes you feel like family in every way possible. Vehicle done on time and fixed right on first visit. I recommend them 100 percent in every way possible. Vehicle done on time and fixed right on first visit. I recommend them 100 percent More
by seadoggeo
Employees Worked With
Lester Guyer, Andrew Stombaugh
May 06, 2020
I always have a good experience at IG BURTON Jeep! Everyone is very helpful, kind, considerate, efficient, knowledgeable and do a great job! They go above and beyond to help and they’re greatly apprec Everyone is very helpful, kind, considerate, efficient, knowledgeable and do a great job! They go above and beyond to help and they’re greatly appreciated!! More
by Cindy
Employees Worked With
John & Daniel in service, Andrew Stombaugh
April 29, 2020
Service Department We recently moved to Ocean City in 2019 and have had to bring our Jeep to this dealership for service on two occasions. Once for a factory recall and We recently moved to Ocean City in 2019 and have had to bring our Jeep to this dealership for service on two occasions. Once for a factory recall and last week for some brake issues. We dealt with John who set everything up for us and Danny who actually performed the work on the Jeep. They were both extremely pleasant to deal with. If I was ever in the market to purchase another Jeep or Chrysler, I would definitely come here to purchase one. If the sales team is anything like what we experienced in the service department then this would be one of the best dealers I’ve ever been to. I’d be more than willing to take the chance and make my purchase there believing that the customer experience would be great on both sides of the vehicle purchase. Thanks to them, I will be returning for whatever service I need. More
by Allen M.
Employees Worked With
John and Danny in service
April 25, 2020
I had a great experience. Derek Abbott did an outstanding job showing me my options. The test of the staff was very helpful as well. job showing me my options. The test of the staff was very helpful as well. More
by Dshreeve
Employees Worked With
Derek Abbott, Andrew Stombaugh
