i.g. Burton Chrysler Dodge Jeep Ram of Newark

Worst experience ever! I inquired last Saturday with Newark Chrysler Jeep in regard to buying a new Dodge Challenger Scat Pack. I did this on the web site. I spoke to a sale I inquired last Saturday with Newark Chrysler Jeep in regard to buying a new Dodge Challenger Scat Pack. I did this on the web site. I spoke to a salesman Chris Smith who gave me a quote for a vehicle. When I went on Monday to speak with him he raised the price of the vehicle by $3000. I had found a vehicle in Baltimore and had been quoted a price. He told my wife and I if you can buy that vehicle for that price I suggest you go to Baltimore. He also undervalued my trade in also a Dodge Challenger by more than $3000, which the dealership I eventually bought my vehicle gave me the additional $3000. When I pointed out to him he my vehicle was worth much more than that he stated listen your vehicle is worth what it is worth. He was so unprofessional and demeaning. At that point we left the dealership never to darken it's door again. Worst experience ever! The salesman was not helpful at all and put zero effort into selling us a car. He was obnoxious and condescending.I would advise if you are looking for a new Dodge go somewhere else. Find a dealer who cares and values customer service. Obviously this dealership does not. Avoid Newark Chrysler Jeep at all costs! More

Great Guy! I had the pleasure of working with Elias and he was one of the most thorough salesmen I've had. He went above and beyond with helping me locate the ex I had the pleasure of working with Elias and he was one of the most thorough salesmen I've had. He went above and beyond with helping me locate the exact car I wanted and made me feel like a family member, The best analogy I have is, he acts like a brother trying to help his sibling find a vehicle rather than a salesman just trying to make a sale. I would HIGHLY recommend him. More

Not happy and no attempt to make me happy Not sure what is going on with their service department but it has been going steadily downhill for the last few years. I wont go into all the specifi Not sure what is going on with their service department but it has been going steadily downhill for the last few years. I wont go into all the specifics like a tire coming off my car while driving at 40 mph, after they performed service on it, but i am going somewhere else for service for now on. My families safety may not be important to them but it is to me. For safety reasons alone I no longer trust them and I will never go back to them. The final nail in the coffin though was when one of the service advisers (Wade Orth) was making fun of the recurring problem I was having with my Jeep. Yeah really funny Wade making fun of customer coming to you for 15 years. More

Great service Chris was a great help even when I was away for work. He made the day I came in to pick up my new truck he had everything ready! Chris was a great help even when I was away for work. He made the day I came in to pick up my new truck he had everything ready! More

Go anywhere else, poor service I have visited this dealership on 3 separate occasions and sadly each time I was disappointed. The most recent was when we were quoted a payment price I have visited this dealership on 3 separate occasions and sadly each time I was disappointed. The most recent was when we were quoted a payment price and when we showed up, the price was over $100 more per month. How does that happen? More

Excellent service department I have my Jeep Cherokee oil change every other month and I always get excellent service. I have my brakes and tune ups there and I love the fact that I have my Jeep Cherokee oil change every other month and I always get excellent service. I have my brakes and tune ups there and I love the fact that they let me know exactly what work needs to be done. I am on a fixed income and all I have is Social Security. They will slash the price of their labor rate just to help me. I am grateful to have a business that treats me like family. More

2015Jeep trouble I purchased my jeep renegade in September 2015 I have had the jeep back to the dealer six times for one of the problems three times and then problem I purchased my jeep renegade in September 2015 I have had the jeep back to the dealer six times for one of the problems three times and then problems from there on mostly electronic and computer problems once they even told me that they couldn't find anything wrong with the jeep. I was there for four hours the last time hopefully everything was fixed but they never seem to clean your car or do anything extra that most other car dealers do to their customers cars. Over the years it seems like the service has went downhill. More

Hands down best truck buying experience! "Spunky" from Newark Chrysler Jeep is one of the most knowledgeable and honest guys you could ever hope to buy a vehicle from. He takes all the pressu "Spunky" from Newark Chrysler Jeep is one of the most knowledgeable and honest guys you could ever hope to buy a vehicle from. He takes all the pressure out of the truck/car buying experience. He will help you find the exact truck/car you are looking for, without ever worrying if you are paying too much. More

Great Salesman Met with Spunky from Newark Chrysler Jeep on some used trucks for a relative. He spent quite a bit of time with me explaining the pros and cons of se Met with Spunky from Newark Chrysler Jeep on some used trucks for a relative. He spent quite a bit of time with me explaining the pros and cons of several vehicles. His honest and straight forward approach allowed us to come to a great decision that we are still happy with today. He was not interested in just making a sale, but to make the customer happy. I will be going back to this dealership the next time I need a vehicle. More

Honest Sales Guy I was looking for used truck. Spuky pulled the listing and show me what he had. Most were new and two beat up trucks. He was honest and told me he did I was looking for used truck. Spuky pulled the listing and show me what he had. Most were new and two beat up trucks. He was honest and told me he did not have anything to match my needs but would keep an eye out if something comes in. He also did not try to up-sell me because he new I was looking for a second vehicle investing a small amount. Because he was honest, I'll go see him when I'm ready for a new truck. More