King O'Rourke Auto Group

Tommy Costa and Jackie were a pleasure to work with. They got me the exact truck requested for an excellent price. Would highly recommend them. They got me the exact truck requested for an excellent price. Would highly recommend them. More

Disappointed, this dealership came highly recommended from a family member. Overall unprofessional business practices. Buyers order/deposit was taken on 11/15/25 for a new order of cadillac escalade from a family member. Overall unprofessional business practices. Buyers order/deposit was taken on 11/15/25 for a new order of cadillac escalade esv v series, color chosen was magnus frost apparently new color for 2026. Pricing was confirmed at MSRP for any customer orders. 11/22/25, I receive a call/text from the sales associate Mike saying that management wants to charge extra of , because they just found out that the color I chose is apparently is becoming a limited edition run of only producing 150 units or so. The only difference is the color, keep in mind you are already paying $5k for that as an option. Management wants to charge a 5-8% markup. I said absolutely not, buyers order is in, deposit was taken. Honor your commitment. They refused, and offered me the lower only 5% mark up, I consistently stood ground, Then he said management never does this, but then offered $5k only. I said absolutely not, you took my order in at the MSRP price, and it should be honored. They again refused, and said they will refund my money, which I didn't have any other choice, as they were not going to sell me the car at MSRP. They offered the MSRP for the car at another color, which was fine, but overall because of what happened, I don't trust them anymore. For example I hypothetically said what if GM said this is the last year Escalade V series are being made?...From how you as a company dishonored a confirmed buyers order/deposit, you would do the same exact thing if I kept the buyers order and changed the color. Or if covid happened again production stopped and orders were backed logged, you would capitalize on the situation. Unfortunately not much I am able to do at this point, but they canceled the order, and it took them 9 business days to refund my deposit, yet it only took them minutes to take the deposit. Being that I am in the merchant processing business, it should not take over 9 business days to process a refund. Either way, Mike the sales guy was alright, but in my opinion he could have fought harder with management to approve the deal. Definitely beware of their business practices, and make sure deals are written out completely, or have paper trail of all communications. More

Easiest car deal ever. My salesperson Joel was great. Would definitely recommend to my friends My salesperson Joel was great. Would definitely recommend to my friends More

The dealership is a fabulous customer service experience. From John in sales, Lou in finance is a true asset to the company and Tommy making sure all goes well. From John in sales, Lou in finance is a true asset to the company and Tommy making sure all goes well. More

Jim Kelly is an excellent salesman. We went to buy a pre-owned XT5 or XT6 and he was so patient with us and just made the whole experience a Real Pleasure. We went to buy a pre-owned XT5 or XT6 and he was so patient with us and just made the whole experience a Real Pleasure. More

The Dealership is a 5 star experience. Thank you to all the staff Great Job Thank you to all the staff Great Job More

Alise Bitic was an absolute pleasure to work with and I will gladly refer anyone to King O’Rourke dealership. will gladly refer anyone to King O’Rourke dealership. More

I recently had the pleasure of working with Alise Bitic when purchasing my new car, and I can honestly say she made the entire experience exceptional from start to finish. From the moment I walked into when purchasing my new car, and I can honestly say she made the entire experience exceptional from start to finish. From the moment I walked into the dealership, Alise was warm, attentive, and genuinely interested in helping me find the perfect vehicle not just making a sale. She listened carefully to what I needed, answered every question with confidence and patience, and never once made me feel rushed or pressured. Her professionalism was matched by her authenticity, and it felt like I was working with someone who truly cared about my satisfaction. She went above and beyond, walking me through every feature of the car, offering honest comparisons between models, and even following up after the sale to ensure I was completely happy. That level of service is rare and deeply appreciated. Thanks to her, I not only drove away in a car I love, but I also left the dealership feeling respected and valued. If you're in the market for a vehicle, I can’t recommend Alise Bitic highly enough. She's a true asset to the team and the gold standard of what a sales experience should be. More

Jackie is the best. Top service from start til end highly recommend working with Jackie Top service from start til end highly recommend working with Jackie More