King O'Rourke Auto Group
Smithtown, NY
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391 Reviews of King O'Rourke Auto Group
Jackie knows the car business well and uses that knowledge to streamline the car buying process to avoid unnecessary delays and aggravations for her clientelle. I am a repeat customer. Thank you Jac knowledge to streamline the car buying process to avoid unnecessary delays and aggravations for her clientelle. I am a repeat customer. Thank you Jackie! More
Jackie is the best! She found exactly what I was looking for very quickly and for a great price. Jackie made it very smooth and easy. This is my second truck from her an She found exactly what I was looking for very quickly and for a great price. Jackie made it very smooth and easy. This is my second truck from her and have recommended her to many people who also had similar great experiences. If you're looking for a GMC or Buick go see Jackie she will take care of you! More
I have worked with KOR for more than 20 years. KOR and its staff remain first rate. They are professional, knowledgeable, and make your transaction seamless. I recommend KOR for anyone’s vehicl KOR and its staff remain first rate. They are professional, knowledgeable, and make your transaction seamless. I recommend KOR for anyone’s vehicle needs. More
Jackie was beyond helpful and made the whole process extremely Pleasant. Thankful for her and her team for my new Acadia. Looking forward to future business with her! extremely Pleasant. Thankful for her and her team for my new Acadia. Looking forward to future business with her! More
Their mobile service was excellent! James G did a fantastic job. Even rotated my tires on my driveway! Didn’t even mind how cold it was. Would definitely use this service again. James G did a fantastic job. Even rotated my tires on my driveway! Didn’t even mind how cold it was. Would definitely use this service again. More
Jackie was truly exceptional from start to finish. From our very first conversation, she was incredibly aligned with what I was looking for and adjusted seamlessly to my communication style whether th From our very first conversation, she was incredibly aligned with what I was looking for and adjusted seamlessly to my communication style whether that meant quick check-ins, detailed walkthroughs, or taking time to talk things through thoughtfully. She explained everything in a way that was straightforward, honest, and empowering, which made the entire process feel easy and stress-free. Jackie is genuine, friendly, and a pleasure to work with. I never felt rushed, pressured - just supported. Jackie has gained me as a lifelong customer and I cannot recommend her enough to anyone looking for a professional, trustworthy, and truly enjoyable car-buying experience. More
Tommy Costa and Jackie were a pleasure to work with. They got me the exact truck requested for an excellent price. Would highly recommend them. They got me the exact truck requested for an excellent price. Would highly recommend them. More
Disappointed, this dealership came highly recommended from a family member. Overall unprofessional business practices. Buyers order/deposit was taken on 11/15/25 for a new order of cadillac escalade from a family member. Overall unprofessional business practices. Buyers order/deposit was taken on 11/15/25 for a new order of cadillac escalade esv v series, color chosen was magnus frost apparently new color for 2026. Pricing was confirmed at MSRP for any customer orders. 11/22/25, I receive a call/text from the sales associate Mike saying that management wants to charge extra of , because they just found out that the color I chose is apparently is becoming a limited edition run of only producing 150 units or so. The only difference is the color, keep in mind you are already paying $5k for that as an option. Management wants to charge a 5-8% markup. I said absolutely not, buyers order is in, deposit was taken. Honor your commitment. They refused, and offered me the lower only 5% mark up, I consistently stood ground, Then he said management never does this, but then offered $5k only. I said absolutely not, you took my order in at the MSRP price, and it should be honored. They again refused, and said they will refund my money, which I didn't have any other choice, as they were not going to sell me the car at MSRP. They offered the MSRP for the car at another color, which was fine, but overall because of what happened, I don't trust them anymore. For example I hypothetically said what if GM said this is the last year Escalade V series are being made?...From how you as a company dishonored a confirmed buyers order/deposit, you would do the same exact thing if I kept the buyers order and changed the color. Or if covid happened again production stopped and orders were backed logged, you would capitalize on the situation. Unfortunately not much I am able to do at this point, but they canceled the order, and it took them 9 business days to refund my deposit, yet it only took them minutes to take the deposit. Being that I am in the merchant processing business, it should not take over 9 business days to process a refund. Either way, Mike the sales guy was alright, but in my opinion he could have fought harder with management to approve the deal. Definitely beware of their business practices, and make sure deals are written out completely, or have paper trail of all communications. More

