West Broad Honda

It was quick, professional and trustworthy, I will definitely return to West Broad Honda next time. definitely return to West Broad Honda next time. More

This dealership was very organized and the entire staff was very polite and professional. I will definitely recommend! was very polite and professional. I will definitely recommend! More

There are few experts in whom you must place full trust; doctor, jeweler, pilots, car mechanics. I trust Waylon that he will follow up on my maintenance needs with the men out in the shop. He does this cons doctor, jeweler, pilots, car mechanics. I trust Waylon that he will follow up on my maintenance needs with the men out in the shop. He does this consistently. I get my car back with the full 20 point inspections plus updates as we’re waiting. I’m confident that my car is getting exactly what’s needed, even had a discount coupon! More

I brought my car to West Broad Honda on 9/17 for an oil change. They found a nail in one of the tires and I agreed to have it patched. I was told it would take about 45 minutes. It ended up taking close change. They found a nail in one of the tires and I agreed to have it patched. I was told it would take about 45 minutes. It ended up taking close to two hours. The explanation was that they were being extra careful because they didn’t want to scratch my wheel. Before I left, the tech even showed me a wheel that looked fine. When I got home, I noticed the fresh wheel weights were actually on the opposite wheel from the one I had been shown. The wheel they really worked on had several fresh gouges in the paint, with glossy black touch-up paint smeared over a satin black finish. There was even paint on the tire. Photos will be attached if this site allows it. At that point, the two-hour wait started to make a lot more sense. It certainly doesn’t look like that extra time was spent making sure the wheel wasn’t damaged. It looks like it was spent trying to cover up the damage and waiting for the paint to dry. I went back the next morning assuming this was an honest mistake and that they would just make it right. Instead, Service Manager Brett Corle was unnecessarily adversarial almost immediately. He eventually said the wheel would be fixed, but couldn’t tell me when, couldn’t tell me when I would hear back, and seemed irritated that I expected the repair to be done properly. I asked him for a business card and he told me he didn’t have one on him, even though we were about 20 feet from his office. He said he would call me, but never asked for my phone number and never wrote anything down. The frustrating part is that I’m not even that upset that a tech damaged a wheel. Mistakes happen. What bothers me is that it appears the damage was hidden, I was shown a different wheel, and then the person responsible for handling the problem acted like I was being unreasonable for wanting it corrected. What I’m asking for is pretty simple. I’d like someone with the authority to actually resolve this to contact me, give me a date, and have the wheel professionally refinished by a wheel repair shop instead of getting another round of touch-up paint in the service bay. I’ll gladly update this review if and when they make it right. After this morning, I’m just not very confident that will happen. John T More

Amazing customer service! Waylon, Steven, and Rose have all been super helpful. That keeps me coming back. Waylon, Steven, and Rose have all been super helpful. That keeps me coming back. More

We had a terrific experience purchasing our new Honda Pilot from West Broad Honda. From start to finish, everyone we dealt with was friendly, professional, and genuinely helpful. Our first contact was Pilot from West Broad Honda. From start to finish, everyone we dealt with was friendly, professional, and genuinely helpful. Our first contact was with Cory Schreiner, who was very accommodating and worked with our schedule to make the process convenient for us. When we came in, we worked with Sales Consultant David Fortune, and he was excellent. David was extremely knowledgeable about the Pilot, patiently answered all of our questions, and took the time to make sure we understood the vehicle and its features. Most importantly, we never felt pressured or rushed into making a decision. We purchased the Pilot through the Costco Auto Program, which was also a very positive experience. The process was straightforward and made the buying experience even easier. We are very pleased with our new Pilot and with the entire experience at West Broad Honda. Cory and David were both a pleasure to work with, and we would highly recommend West Broad Honda to anyone looking for a Honda. More

Our service with Waylon Lloyd and his team is always fabulous. Waylon gives us piece of mind, with his expertise, and efficiency. Almost unheard of with a dealership repair shop. Of course our know fabulous. Waylon gives us piece of mind, with his expertise, and efficiency. Almost unheard of with a dealership repair shop. Of course our knowledgeable salesman Donald Johnson is equally fabulous! They make a great team, and so glad you have these old Pearson employees at Westbroad Honda. Totally the reason we come to your dealership/ shop! More

Easy booking an appointment. Kept me updated with the recommendations and repair status. Good customer service Kept me updated with the recommendations and repair status. Good customer service More

I use West Broad Honda for all my service needs for multiple Hondas I have owned. I have complete trust in Waylon Lloyd as my service advisor. He is professional and very straight forward with the di multiple Hondas I have owned. I have complete trust in Waylon Lloyd as my service advisor. He is professional and very straight forward with the diagnosis of the vehicle and options available for service. He is the best! More

Annual state inspection was done in a timely manner. The staff was very friendly and professional!!! The staff was very friendly and professional!!! More