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Sam helped me through every part of the car buying... - Halapd98
Sam helped me through every part of the car buying process! He was extremely helpful and knowledgeable about every car on the lot. Sam even took extra time out of his day to make sure I knew how to use all parts of my car before I drove away. I would recommend him to anybody looking to buy a car!!
Top Reviewed Specialists At This Dealership
Ed was absolutely wonderful. He helped us find not one,... - Dch32189
Ed was absolutely wonderful. He helped us find not one, but two perfect cars for our family. Both times he was attentive, knowledgeable and fair on pricing and incentives. I would 100% buy from Ed again.
Certified Sales Specialist
Sales Consultant and Leasing Specialist
Great place to buy a vehicle. They people there are so... - steviewizkid
Great place to buy a vehicle. They people there are so friendly. They make buying a car very easy. Thanks Kathy, Amber, Jason and Chris!!!!!
Customer Care Representative
Easy & Successful Experience - kweagle
I was looking for a used car, and my mom found one at Gary Rome that she thought I'd like. We set up a test drive on a cold Saturday afternoon. When we arrived, Chad had had the car running so it wasn't cold at all and I could actually test drive it. The paperwork process went very smoothly, and Chad made sure that we were happy with the purchase! I'd definitely recommend buying a car from Gary Rome with Chad as the sales associate!
Sales and Leasing Consultant
Great sales person - DGIFFOR4
Thank you Markquese for finding the car for me. This is the 3rd car I have purchased from Fuccillo
Thank you to the finance Dept
There was no pressure to buy. They worked with us to get... - lynndeneault
There was no pressure to buy. They worked with us to get financing and the car we wanted. Getting the paperwork was quick and everything was explained and clear. We enjoyed our experience.
The guys down at Central Auto Volkswagen of Plainfield... - Kaylie10.se
The guys down at Central Auto Volkswagen of Plainfield are great! I highly recommend checking them out if you're in the market for a Volkswagen!
After going to several Hyundai dealerships Curry Hyundai... - lauranmarie.oddo
After going to several Hyundai dealerships Curry Hyundai of Yorktown was by far the best! Jose was our sales man and he was so helpful, honest and unbelievably nice! I couldn’t be happier with my new Hyundai Tucson night edition and great experience with Jose at Curry Hyundai
Sales and Leasing Specialist
I was pleased with the ease of car buying through Danbury... - tothjonathan112
I was pleased with the ease of car buying through Danbury Hyundai. I knew exactly what I wanted and my sales representative, Eric understood that. I would definitely recommend this dealer to anybody interested in buying a new car. Thanks Eric! I love my new car
Angel was great to work with. - henrique.burgo
I had a good time there, Angel was the best seller agent that I have dealt in a long time. He was very proffesional and understtod what I was looking for.
Sales & Leasing Consultant
car purchase from Dave Sacco - pgaug41
Dave was extremely helpful . He made the car buying experience fun and relaxing.
He is an asset to your company. It was a pleasure working with 1st Hyundai
today i had a very pleasant experience when i bought my... - daniela p
today i had a very pleasant experience when i bought my new hyundai kona. I found a professional team at Herb Chambers Auburn. no one forced me to buy what I didn't want, they were right about everything. I want to thank Stan for being a true professional and at the same time a very pleasant presence. It made me feel good. it's so nice to go to a dealer and be greeted by a man like him. I recommend everyone when you go to Herb Chambers in Auburn asked by Stan
Sales & Leasing Consultant
Client Care Specialist
Sabrina made the process easy, friendly, and quick. She... - Nick
Sabrina made the process easy, friendly, and quick. She was extremely helpful from the very beginning all the way to delivery. The finance manager was also extremely helpful in explaining everything that the sale included.
Awesome - ASUTHERBY19
The whole team was excellent. Evan, Jose, & Milo were extremely helpful. I love my new Tucson. Thank you for assisting me in the process. You made it simple.
Great overall experience. Gelson was attentive and didn’t... - Kkuechler
Great overall experience. Gelson was attentive and didn’t miss a beat. I also like that he had strong points of view about the different models
Sales and Leasing Associate
Excellent people and excellent service! Highly recommend... - Vicki
Excellent people and excellent service! Highly recommend this dealership! The price was the best around. I had a car in mind I wanted to see from Car Fax not only did they have it, it was out front and all warmed up! There was absolutely no pressure to look at other cars!
My red Hyundai - MyCarred#19
I would like to start by saying i respect the people that i dealt with while leasing again from Brandfon Hyundai!!! Derek Waxman was my salesman. He is extremely helpful, kind and patient. He has all the qualities to deal with the public!!! I love my car and i can’t say enough good things about Brandfon!!! Thanks again!!!
Sales & Leasing Consultant (se habla español)
Our experience at 44 Hyundai has been amazing. We would... - Ed Sirota
Our experience at 44 Hyundai has been amazing. We would even go as far as to say it has been the best dealership experience thus far. Everyone has been respectful, friendly and helpful, but Aiden was the primary contributor to make things go as smoothly as they did. He has been available to take our questions throughout the entire process, during weekdays and weekends. Aiden diligently kept up with all of the set expectations and has gone above and beyond to make us satisfied with our new purchase.
Thank you again for a great experience!
SALES & LEASING CONSULTANT
Sales and Leasing Consultant
They are very friendly , they try and get you out as fast... - Mary,gates1234
They are very friendly , they try and get you out as fast as they can.,ive havent had any complaints ,only the noise in my front end thats still kinda there
Grappone did right by me so I referred my Friend! - chrissyd64
I would like to thank Grappone Hyunai but most importantly Miasar Alsamaraee, he was so helpful, supportive and patient, (he staying two hours past the time he was suppose to, making sure everything was in order) Thank you Miasar for all your work in helping my friend get into a car she can afford, we will always speak highly of all you did!
Just fantastic service - Lucy
It’s just a rarity to find a dealership that cares. Forest in the service department was so pleasant and got me right in and out. Recommend this dealership to everyone.
Garvey Hyundai on Dix Ave Queensbury NY is a great place... - dianeblair1949
Garvey Hyundai on Dix Ave Queensbury NY is a great place to look for a new vehicle.
They have very nice helpful employees from Jesse Maioli in sales to everyone in service.
Jon Hutton sold me a fantastic Hyundai Sante Fe on... - Sephthestoryteller27
Jon Hutton sold me a fantastic Hyundai Sante Fe on 1/16/2020. His patience and customer service skills are unparalleled. I knew from the moment I called Jon back in early December of 2019 that he was the representative I wanted to deal with. If you are shopping for a new vehicle: Stop in and see Jon Hutton - he will do his absolute best to get you the right vehicle at the right price!
Fantastic ! Sales and service is number one… Gary in... - Kristinlacoste
Fantastic ! Sales and service is number one… Gary in service will help you through warranty and Billy T in sales will get you a great deal !! So professional!! Definitely not your typical experience I am on my 3 rd car with them I will never change dealers
Everyone at Centereach Hyundai gave exceptional service.... - emfd542
Everyone at Centereach Hyundai gave exceptional service. Thank you to Justin and Fernando for the great deal. Highly recommend Centereach Hyundai for your next vehicle!!
45,000 Mile Servicing - jrgeorge77
Since purchasing my car, I've mainly dealt with Edward Kosek for all servicing of my 2014 Hyundai Sonata. I would say the experience has always been above average, timely, and pleasant. I've had no horror stories to tell either, which can be few and far between for an auto-servicing shop. I normally never write reviews, but I thought it was worthwhile to commend great service when I experience it.
My wife Shelly and I are very happy with the service... - Chrisleidel
My wife Shelly and I are very happy with the service Great service team Dane helped us out like always we will be back in a few weeks to to service the car for what they found in the inspection
Kathy in the service department went above and beyond for... - aimees
Kathy in the service department went above and beyond for me when my car recently was serviced!! I highly recommend this dealership, and will use again in the future!!
Great service - Frank
They took care of an intermittent engine light.....turned out to be a temp switch in the transmission. Very big job....covered under warranty.
I could not be happier.
Poor Service and customer interaction - robretoma12
I am writing this to make the public aware of the poor service expectations recieved here. After seeing the review in the past year, it seems that the Service Department's customer quality has been going down hill. Not sure if that's due to the Owner not investing more into quality control and just padding his pocket or just bad management, but i'm here to express how very dissatisfied I am of my previous service visit to Bill Dube Hyundai of Wilmington Massachusetts.
Recently, in the past week I’ve noticed a very loud squealing and grinding noise coming from my Rear Brakes, when I accelerated, decelerated and at speed. Concerned, I took it in to the nearest dealership to my home address in Marlborough Massachusetts, which is Herb Connolly Hyundai of Framingham Massachusetts for diagnosis.
Back in April of 2019 I visited Bill Dube Hyundai to service my rear brakes. They had to replace the rear rotors and brake pads due to the wear. When I left the dealership, they assured me everything was working properly. I took their word for it, as any customer should and would.
On October 23, when I took it into Herb Connelly Hyundai of Framingham for diagnosis of the noise, I requested a senior tech to look at the problem because I was not sure what level of technician had previously did the Rear Brakes at Bill Dube Hyundai. After an hour, I was informed that I had no rear brake pads left and that the measurement of the rear pads was down to “0mm”.
I began to ask the Service Advisor at Herb Connolly various question:
1. Is this possible with only a 6 month time frame and less than 5,000 miles put on since the brakes were replaced.
2. What is Hyundai’s Policy when it comes to servicing Brakes? Is it policy to remove all moving parts (ie. Caliper pins) and clean thoroughly and re grease to prevent seizing.
3. Have they ever seen this happen in such a short time under good weather conditions, as it was during late spring when the brakes were serviced and driven throughout the summer and fall, without the harsh conditions of the northeast snow and salt?
4. Is work done warranted by Hyundai Dealership where service was performed?
I was informed by the Service Advisor at Herb Connolly that it is very rare to happen and has not seen this issue with the particulars above mentioned. He proceed to mention that brakes can fail and seize if there is negligence, but can be prevented a large percentage of the time if the moving parts are service correctly when under review during service. He then advised me to contact the Dealership “Bill Dube Hyundai” where I received the service from and have them handle the issue as they should warranty their work. I was informed that if Herb Connolly service department did the work, they would warranty their work up to 12,000 miles or 12 months.
Doing my due diligence, I wanted to confirm his statement regarding work performed by a dealership if they are required to warranty service work done on vehicles. I contacted various dealerships including Hyundai’s sister Kia Motors, all stating the same thing, if service work was done regarding brakes at their dealership and something went wrong, they would warranty their work up to 12,000 miles or 12 months. I started to get the impression that this was a US standard.
After acquiring all the info from various dealers and Herb Connolly, I contacted Bill Dube Hyundai to inform them I am presently at Herb Connolly Hyundai having my rear brakes inspected. I then proceed to informed the service advisor at Bill Dube that the technicians here at Herb Connolly found the Rear Brakes to be worn down to 0mm. I asked the service advisor at Bill Dube Hyundai if they would resolve the issue for me. I was asked to bring it in. When I scheduled the appointment over the phone with Bill Dube Service I asked if they warranty their work, and was not given a straight answer. I was told to come in.
Upon arriving to my appointment 20 minutes late due to traffic and not living nearby, I was greeted by a service adviser. I mentioned I am 20 minutes late for my appointment and instead of putting me at ease as I was already stressed about being late, he began to express that I would have to now wait “a really long time.” I didn’t understand why he had to express It in that way, but I get it. He informed me that he only has 4 Technicians working and that 10 cars came in ahead of me in the 20 minutes that I was late for my appointment.
Agreeing to the wait, I asked if they would look at the brakes and warranty their work. He began to say that they don’t warranty their work. He proceeds to explain there is no way to foresee caliper pins seizing up and since they weren’t replaced to begin with, that they would not cover the cost to fix and that I would have to buy new rear brakes.
I asked him to explain the their process of replacing brakes and he informed me that when brakes are done, all moving parts are supposed to be broken down, cleaned and greased and tested before being re assembled.
Think about this:
- To prevent seizing of caliper pins so brakes don't wear down, the pins are cleaned and greased. The heads should be cleaned of old grease and debris so that the pins slide smoothly.
- The Rear brake pads 6 months after Brake service was performed and less than 5,000 miles put on where measured at 0mm.
- There was burning smell or sluggish start
- There was no grinding or squealing up until just 2 weeks ago (oct 12th, 2019)
- The car was driven every week and it was the Spring, summer and fall, NOT Winter with snow and salt to corrode metal.
This Dealership, as unfortunate as it sounds, is trying to save face with the public, not willing to take any responsibility for their work, and i'd hate to think, cutting corners when it comes to quality of work.
I can't speculate as to why i have no Rear brakes after 6 months, but it is evident that negligence is a key factor here. It is physically impossible to have 0mm rear rake pads even if the calipers seized between re installation (april 2019 and now Oct 24th) with only driving less than 5,000 miles and no indication of sluggish starts or burning smell coming from the rear brakes. Most stopping power is in the front brakes, which are still good on my car.
Long story short.**********DON'T GO to BILL Dube Hyundai for service********. They don't have the staff to provide quality of care
Just read the most recent reviews. They are going down hill. I don't think the owner even cares as it shows with the customer service they provide.
Gary Rome Hyundai
Key Hyundai of Milford
Pride Hyundai of Seekonk