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Great service! Worked with Dennis Morin, who is extremely... - Alex
Great service! Worked with Dennis Morin, who is extremely professional, supportive and helpful sales person. Every step of the purchasing process was performed in a timely manner and overall dealership experience was very pleasant. Highly recommended.
Top Reviewed Specialists At This Dealership
Cadillac Sales Professional
Cadillac Sales Professional
Never worked with a more caring group!!! Charles and... - jmbrennan
Never worked with a more caring group!!! Charles and Frank were amazing as well as Chris ... thank you for making a very hard experience seem so easy !!! You are all truly a great group!!!
Bought 2019 Escalade. Horrible detail job. Comes equipped... - Ricky891
Bought 2019 Escalade. Horrible detail job. Comes equipped with DVD player. They took the remote and said for $118.00 I could purchase one. Engine was filthy. Showed with $70,000.00 to buy vehicle. It took 4 1/2 hours before I left with my vehicle. THIEVES Poor customer service. They ran out of water for customers
Sales man (Jadon) was very nice to deal with and... - amymess
Sales man (Jadon) was very nice to deal with and extremely accommodating. He went above and beyond to make my sales experience a good one
JC's salesmanship and support - Carol
JC was extremely helpful throughout the process, making himself available every step of the way. He assured us we could contact him in the future if there are problems.
Great ! - CTS V
Long Cadillac provided truly the best car buying experience I have ever had. I was able to work directly with the General Sales Manager so there was not any of the usual back & forth with negotiations. I would recommend any of my friends who are in the market for a Cadillac to go to Long.
Inaccurate diagnostic suggesting $700.00 in unrelated... - Pennyspontiac
Inaccurate diagnostic suggesting $700.00 in unrelated repairs to problem. Car taken to a dealership in Schenectady, NY and was properly diagnosed and covered under warranty.
Would never do business here , EVER AGAIN! BUYERS BEWARE!! - JordanG
SAVE YOURSELF THE HEADACHE AND GO TO IMPERIAL IN MENDON OR ANY COLONIAL DEALERSHIP!
Would never buy a vehicle from them again, sold me a “used” suburban that was used and traded in by one of there own, purchased it from them beginning of August 2017, battery died within a few days, took 2 days and many calls from me for someone to give them “clearance “ to put a new battery in it. They never changed out the brake pads and rotors like they said they would (figures salesman puts “resurface” in purchase and sales and they didn’t even resurface them.) I had to call many many times about my brakes squeaking, they proceed to tell me they did them April 2017, so it sat not driven for 4 months so brakes/pads were all rusted and squeaky. Rear tailgate pistons both broke within a few weeks of owning , 2 of the 4 tires had leaks within a few days outside the 30day guarantee, mind you I had put in well over 40 calls to there service department, my suburban I had just bought for my wife ! From her own cousin who works at diamond,! was in service for almost 2 weeks of that first month I owned it, with them always saying “I don’t have clearance” to do that and leaving me helpless.
Not to mention end of September ( almost two months since bought ) my suburban starts acting up and misfiring and brought to mechanic and has a hot cyclinder 7, which keeps blowing spark plugs and misfiring , I’ve put 2 sets of plugs in under a year, and have to get oil changes sooner as it burns oil , I would never buy a vehicle from them ever again , used or not they had a vehicle on there lot and sold it to me and my wife (her own cousin sold it) and has BEEN NOTHING BUT PROBLEMS, the vehicle should of never been on there lot and they know it and that’s the reason they treated me like dirt after I purchased it, they lost business from me and my family that’s for sure
Mind you when I finally plugged into snap ons advanced controller found over 20 codes that were cleared before I purchased the vehicle
Be aware of them!! They will rip you off in service, and beware buying used anything and new from them!! Shop around there are dealers local who are THOUSANDS CHEAPER more than willing to be upfront and honest with you .
This was copied from my review from google, they are liars and snakes and did not do any of that except ONE key fob, and REAR ROTORS ONLY NOT EVEN PADS!!! they are thief’s and snakes and should not be in business at all.
****MY RESPONSE TO DIAMONDS LYING RESPONSE** I have records and conversations saved to prove none of that was done AT ALL!!! (Tires, rotor and pads ), they did two back rotors because I threaten to get a lawyer involved.
ADDITION - I DID NOT RECIEVE 4 NEW TIRES AT ALL!! I DID NOT RECEIEVE THE FRONT AND REAR BRAKE PAD AND ROTORS, YOU ONLY REPLACED THE BACK ROTORS BECAUSE THERE WAS RUST SPOTS AND RIVETS IN THE ROTORS, YOU DIDNT EVEN CHANGE OUT THE PADS LIKE YOU WERE SUPPOSE TO!!! YOU GUYS ARE SUCH A JOKE AND LIARS ITS PATHETIC AND SICKENING , NONE THE LESS THAT AN EMPLOYEE WOULD SELL HIS COUSIN A VEHICLE LIKE THIS !!!
You guys ought to be ashamed selling cars with known problems to people , never mind family members.
MIND YOU I HAVE ALL THE TEXTS, EMAILS, and CONVERSATIONS SAVED BETWEEN ME AND THE SALESMAN WHO SOLD ME THIS PIECE OF JUNK, I HAVE ALL RECEIPTS YOU GUYS ARE ABSOLUTE LIARS , I RECIEVED NO NEW TIRES, NO NEW PADS ALL AROUND , I HAD TO FIGHT AND FIGHT AND CALL AND CALL FOR YOU TO PUT ON REAR ROTORS!!! YOU GAVE ME ONE REMOTE WHICH TOOK 2 WEEKS TO COME IN!! COURTESY VEHCILE? IT WAS OUR ONLY VEHCILE AT THE TIME AND WE HAD GOOD FAITH YOU WERE SELLING US SOMETHING RELIABLE AND SAFE , and a service 9/21/17???!!!! LOL , THAT WAS THE LAST TIME I BROUGHT IT IN AND YOU GUYS TOLD ME “THERES NOTHING WE CAN DO ABOUT FRONT PADS AND ROTORS AND THE TIRES “ , you guys are con artists , PLAIN AND SIMPLE!!!!!