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Kelly never disappoints, quality service at a great... - Gabe
Kelly never disappoints, quality service at a great price. I drive 30 miles just to get service done here, It's the only dealer I trust with my nissans.
Top Reviewed Specialists At This Dealership
I had a very positive experience with Kelly Nissan. Alex... - patsfan
I had a very positive experience with Kelly Nissan. Alex Menendez was very friendly and was never pushy when it came to purchasing my vehicle. Kyle Lopez found me a great deal. Because I bought the vehicle at night I did not notice that paint was peeling from the car. I immediately contacted Kelly Nissan and they said to bring the vehicle down and they would take a look at it and see what can be done. I am bringing my car down tomorrow so I can't say if they were able to fix it but the process of buying a car was very positive.
Michael is the consummate professional. He knows his job... - Bronco
Michael is the consummate professional. He knows his job and does it well. He is patient and extremely polite. He always takes the time to answer questions and alleviate concerns. He is an absolute pleasure to deal.
Sales Leasing Consultant "mwen pale kreyòl"
Sales & Leasing Consultant " Eu Falo Portugues se"
Client Care Specialist "Hablo Espanol"
Best car dealer I have ever worked with - Sue
We just leased our fourth car from Marlborough Nissan. Always a friendly, honest, low-pressure environment. They were able to obtain a specific car I wanted that they didn't have in stock by the next day from another dealer. The numbers all worked. I came in, drove it, signed papers, and drove away with the beautiful new car in about 45 minutes total. I have recommended this dealership to others, and will continue to do so.
Asked several times for a lease quote with nothing but... - Colemarie
Asked several times for a lease quote with nothing but games from Michaela. When I expressed my disappointment in a lack of a direct answer... she turned on the sarcasm, gave me an attitude, and argued with with me. Rather than just answering my question... Absolute waste of time. No other dealers gave me such a hard time over a simple quote. Extremely rude and unprofessional.
very unprofessional - jay
We have been a Commonwealth Customer for last 5year and we bought 3 Cars from there.. We haven't had any issue till the last time when I was in Catch 22 situation and Commonwealth Particularly Shuan Berryman was very rude, unprofessional, and unemphatic. I will never buy any car from them and I would not recommend anyone to go there. They took my car (supposedly they grounded it because on of my co-signer return it) and even though Nissan had assured me that I can get the car back, Shuan would not even make a phone call to get the required documents in order release the car. Now, I am in the debt of 10k for the remaining Contract and I don't even have the car. Commonwelath and Shuan profited around 10k from my unfortunate situation and this is simply wrong. I am sure they don't care because they lose one customer but I need to share this so people would know how unethical, illegal, and wrong their business practice is.
Went in to boch dealer to see a rogue I saw online told... - debef245
Went in to boch dealer to see a rogue I saw online told me they still had it I get there and it’s sold so I look at another rogue the salesman was no help just wanted my down payment I was in because of a panel that was cracked . Manager said they would get back to me never heard nothing called numerous times then e-mailed no response
Almost a cartoon-ish sales experience and little if any... - mikes130
Almost a cartoon-ish sales experience and little if any customer service as a follow-up. I called about a Pathfinder listed on their website and when I arrived the salesperson Rotimi had a Frontier waiting for me. When we did get to the Pathfinder he was disinterested in showing me the features of the car and was not very knowledgeable about it. As an example, he did not know that both rows of rear seats could be folded flat or how to do that. (As a result the second row of seats slid and slammed around during our test drive.) After the test drive Rotimi pulled out paperwork to begin the sales process informing me that the internet pricing was "pandemic pricing" and non-negotiable and asking me how I would like to pay for the car. I balked at that and of course, it was not true. I told him I needed to shop around a bit then. Of course this was followed by the most typical of car sales responses, "What can we do then to make this happen today". We bargained a little ("give me something I can submit to my boss type of stuff) but still I agreed on a price. I decided to finance (and again was lied to that the dealer doesn't profit from that - by buying at one rate and selling at another - compared to a cash sale.) This became obvious when the minimum down payment and rate they offered me changed twice after I agreed to what was being offered to me by Rotimi. Then there was the matter of my trade-in. The sum of the deal resulted in Quirk having to cut me a check for 5k. Off course that could not be done that day for whatever reason and they said they would call me when they had my check the following Monday. No call. Nothing. I waited. Waited. finally called on the day before my temporary allowance for driving without a registration was set to expire and of course they had the check but had not called me to pick it up. The last straw involved my Title for the trade-in. They alleged it might be unacceptable for reasons I won't get into and required a $175 deposit that would be refunded to me if my Title cleared (despite the registry only charging $75 to apply for a new Title). Again, I was promised a call the next day to confirm whether my Title was accepted by the RMV or not. No call of course. I asked about it when I came to pick up the registration for my vehicle and the check they had been holding and Rotimi told me that he would check on that and call me the next day. No call. I am left to believe they simply took my $175 and never even submitted my Title but simply used the money to obtain a new one and pocket the $100 difference. I would not do business with these people again. Although congenial (Rotimi was at least that, and Yaw their finance guy is very nice) their truthfulness and customer service following up a completed sale are poor.
Awesome - Jibio
Juan was great. He made sure i got everything i wanted. Took great care of me and my family. When i come backni want to work with juan
Low Price Guarantee - CBWEBDESIGN
Salem Nissan advertised a “Low Price Guarantee” on new Nissan vehicles. They claim if you find a lower price at a competing dealer, on the same vehicle, they will pay you $1,000.00. We did this and also, gave Salem Nissan a “written and signed order of competitor’s offer” showing a lower price from Commonwealth Nissan thus, giving Salem Nissan a chance to beat the lower price, which they chose not to.
Since we met the conditions of their “Low Price Guarantee” I made them aware of this and requested they honor their $1,000.00 Low Price Guarantee. Instead, Salem Nissan decided not to honor their offer and also, did not respond to me with any reason.
This review is my opinion based on our experience with Salem Nissan.