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Crystal and Tom where the best and extremely patient as I... - Fussy and cheap
Crystal and Tom where the best and extremely patient as I jumped from one car to another test drove 4 different vehicles and then tortured them with different warranty and payment plans for each vehicle and not once did they make me feel like I was being difficult.They made me feel like I had a shopping partner with my best interests in mind.Drove away with a 5year old subaru with only 7 thousand miles on it smiling from ear to ear like I had a brand new one.
Top Reviewed Specialists At This Dealership
Emad handled my purchase of a new 2021 Outback Onyx after... - kbklarry
Emad handled my purchase of a new 2021 Outback Onyx after the price was negotiated with the internet sales manager. He was excellent. Emad was very knowledgeable about the car, including its highly functional and technical infotainment system. He made sure that is was all explained to me and he answered all my questions. He was very patient and I never felt rushed. He has a very nice manner about him and communicates very clearly. It's very obvious that he takes his job very seriously and is highly motivated to excel. I wouldn't hesitate to buy another Subaru from him.
From first interaction online to pick up so easy to work... - ashallain
From first interaction online to pick up so easy to work with. Would recommend to anyone in need of a new (or used) Subaru! Will definitely be back.
Sales & Leasing Consultant
German was the best! We had a car in mind and he helped... - briannagaglione
German was the best! We had a car in mind and he helped us make our final decision. 10/10 the best person to work with here. Thanks for everything!
Just got my 2021 Subaru Crosstrek from here. My sales... - alisa31215
Just got my 2021 Subaru Crosstrek from here. My sales consultant was Gene D'Alessandro, and it was by far the best car-buying experience I ever had! It's a small place, super-nice group of people. Very laid-back vibe. Zero sales pressure. Awesome deal. Registry services. There is not one negative thing I can say. I'm so happy I found them. I really didn't want to deal with AutoFair in Haverhill. And I LOVE my Subaru. So, I'll be a lifelong customer.
I was looking for a 2nd Subaru after passing down my... - Patricia
I was looking for a 2nd Subaru after passing down my Forester to my son. I wanted something a little smaller so I was looked at the Impreza, although there is plenty of room in this car!
Jim was great to work with, really understanding my needs for safety especially with newly licensed teens driving. He was able to handle everything from start to finish with utmost professionalism and knowledge.
Everything was accomplished over the phone/email and and when I showed up to pick up my new car, we were able to handle the last of the paperwork outside quickly and efficiently.
I am honestly so disappointed with IRA Subaru. My... - Seriouslydisappointed
I am honestly so disappointed with IRA Subaru. My experience buying my used Subaru was as average as any other car purchase, but then after I left things fell apart. There was a form that they forgot to have me sign so they had to rush around to get my car registered, and then there were pieces missing from the car when I picked it up. I was promised two new head rests, a privacy shield, and the rubber cargo mat for the back of the trunk, and none of them were in the car. I was told they were on order and would be there in a few days, they'd call me. I let it slide because I needed my new car, and due to the pandemic shipping things can get delayed. A week later, and there was no phone call, so I called them. Got in touch with the parts department, and the parts were NEVER ordered. I spoke with the manager, confirmed the parts were actually ordered this time and then went to pick them up. Upon receiving the parts, you could clearly tell that they were just the pieces laying around the shop. The privacy shield looks like it's been through the ringer, and isn't even the one built for my car. You can CLEARLY tell that it an old garbage part, and yet they still PUT IT IN MY CAR. I'm so frustrated and angry about the treatment I've received from this Subaru dealership, and I sincerely hope that not all of them are as terrible as this one. If you have the option, go try your luck at ANY other Subaru dealership, but NOT THIS ONE. Ira Subaru may be nice to your face and willing to help, but the pleasant customer service clearly only applies when you still have money in your hands. Once they get it, you no longer matter.
the best-car-buying - experience ever the manger george... - kevin mahoney
the best-car-buying - experience ever the manger george valentgas treated me
wonderfully and the salesman and internet also great price for my trade and great price for new outback. kevin mahoney winthrop ma