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Kevin L went above and beyond helping me to find the... - Missourigal
Kevin L went above and beyond helping me to find the right Suv for me. He listened to all my wants and needs. First I was looking at the New escapes. Being disabled I needs a hoist lift in the back to help me with my scooter in and out of the suv. The newer escape would not fit the lift in the back. We than looked into Ford Edge and Kevin found me the perfect vehicle that would fit my needs. Please see Kevin L for your car shopping needs. You will not be disappointed with his sales experience.
Top Reviewed Specialists At This Dealership
Everyone was kind and not to pushy. Very willing to work... - BHB
Everyone was kind and not to pushy. Very willing to work with me the get a great price for a great car I walked in not even knowing I needed.
Great sales experience. Stephanie and Tyler were very... - Tom Cleary
Great sales experience. Stephanie and Tyler were very engaging with us on any questions we had. We felt the whole process went very smoothly and a positive overall experience...
Have purchased/leased severlal vehicles from this... - Skidog
Have purchased/leased severlal vehicles from this dealership. Most of the time had only a few issues. Sales person went thru all through my. At vehicle pickup time went thru all areas of new vehicle.
Will never come back here! My husband dropped off our... - Tuttle
Will never come back here! My husband dropped off our Ford Explorer because our windshield wiper would not turn off. My husband asked if they would also check out our sunroof because the shade would not shut. They told us it would be $3500 to fix the sun roof shade! Clearly we decided against this, but they still charged us $150 for "diagnostics." $150 for them to look up at the sunroof and see that the track is broken. A fair dealership would be a bit more generous and check out something so simple for free, otherwise we never would have even asked! Will never come back here to get our car serviced!
My experience was great! From the time I arrived,... - dgreene
My experience was great! From the time I arrived, everything was clear, neat and above-board. No shady deals here. Once Joe knew what we were looking for, without hesitation he searched it out and best of all, after a week of consideration, he honored the original price we saw. Outstanding, reputable company!
THEY FIT ME IN!!!!! - Kristen
So I was having problems with my battery on Saturday, my car was having trouble starting. I sent my usual advisor (Seth Chandler) a message asking if they would have time to fit me in, my battery wasn't holding a charge. They said they would fit me in, I was also having a bucking feeling so I thought it could have been my spark plugs since they haven't been changed since I bought the car. I asked them if they have time could they do that as well. The tech Geordan Rule was amazing and did everything I asked for!
Thank you so much Grappone Ford for helping me out!!!!
Horrible experience. Went in on Wednesday and spent 3.5... - Mtstinting
Horrible experience. Went in on Wednesday and spent 3.5 hours making a deal with them. Initially, they offered me $2300 for trade on a truck they instantly came up to $6000 on when I questioned. After that they took another $1500 off the truck i was looking at and we agreed on the deal. Fast forward to today, and when I was speaking with the finance lady I realized the amount financed didn't match up with what they had told me. They were off by $1000. I went down to iron it out and they called me a liar, even though the salesman Pedro remembered exactly what we spoke about but was afraid to speak up and lose his job. At that point they preferred to refund my $3k deposit rather than honor the deal they originally agreed to. Typical bait and switch, what a waste of my time.
My experience with Best Ford was without question the... - bk1632
My experience with Best Ford was without question the worst experience, with any vendor, for any product, that I have ever had in my life. Their service department turned a damaged AC into a completely destroyed Transmission.
They rehearsed lies so as to mitigate their financial responsibility in the matter and covered up the fact that Ford has a pending class action lawsuit alleging that the transmissions in the Fusion and Focus are faulty. At one point they accused me of crafting a false narrative because I couldn't pay for the car. This fell apart when they saw I never missed a payment, put down over 1/3 in cash upon purchase and had a credit score of 725.
Carol Gates, their Service Dept. Director was horrific to work with and Mike Frassica was equally smarmy. Had I not fought with them for over 3 days I would have been on the hook for over 7k.
Eventually they relented and offered to buy my car at 4k higher than its blue book when I pointed out that no rational jury would believe the story that they had concocted. They then placed all the blame at Ford corporates feet once the curtain had lifted and maintained that it was the transmission and not their service department that caused the car to be totaled.
In sum, an unscrupulous dealership that ultimately cost me thousands of dollars.
Great Customer Service and Selection of Vehicles! - Maggie
I worked with Harold JR and he couldn't have been more helpful through the car buying process. I bought a new Explorer and they didn't have the one I wanted on the lot, so they were able to get me the vehicle I wanted in just a few days. Harold was pleasant, patient and professional through the buying process. I have been back for regular service check ups and their team is efficient and does a nice job! I would highly recommend going to M&M Ford in Epsom, NH!