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Great car shopping experience with the Schaller Acura... - JD
Great car shopping experience with the Schaller Acura team, especially Mike Bansak in finance! No pressure and very fair and signed all of the paperwork in an hour!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
General Sales Manager
Larisa helped me get the Acura TLX that I was looking... - Jareeeekc5
Larisa helped me get the Acura TLX that I was looking for. Thanks to her my car buying experience was quick, easy and stress free. She took care of the whole process from setting up a test drive to guiding me through the financing and securing a price I was comfortable with.
I've been a customer at Executive for over 10 years now.... - jtangari
I've been a customer at Executive for over 10 years now. Always a great hassle-free experience. John makes it easy to come back.
Terrible customer service! Just went in to get a code for... - tajeneral
Terrible customer service! Just went in to get a code for the radio because the battery (number 4 btw) they just replaced failed completely knocking out all the presets and requiring a code to access. They treated me as if I was an idiot and a nuisance, telling me that I should know that. After I complained they finally gave me the code, with not one word of apology for the failed battery or how I was treated.
I was enticed into the Acura dealership by an... - Sherry Gaby
I was enticed into the Acura dealership by an advertisement on TV. Although it was a little misleading, a super salesperson, Sarah Glas explained the difference between what was advertised and what I was really looking for, ie more expensive. She was incredibly knowledgeable about the car, I had a lot of questions! If you want a direct but not too pushy (as that is very annoying!), honest, pleasant salesperson, go to Sarah. I will get an Acura Tech model next year because it’s a great car, and I will look forward to buying it from Sarah. Overall I was impressed with this dealership.
Although my first experience with Acura of Avon was not a... - adela527
Although my first experience with Acura of Avon was not a great one back in 2019 I decided to give them another try. This time around I was dealing with different staff which by the way they were excellent I must say, Mr. Joe Kanaan the sales manager definitely won back my trust, he was very upfront, polite and very professional. Daniel DeSalvo the sales consultant was very friendly and attentive and last but not least Vanessa Seliokas the finance manager was excellent!! I would definitely would recommend this dealership. I very happy with my 2021 Acura RDX. Thank you Acura of Avon for the excellent service!!!
I am still in the process of buying a vehicle from this... - Tatyana
I am still in the process of buying a vehicle from this dealership and although I am hoping that the vehicle is better than the customer service, I will be consulting with my lawyer on their practices of discrimination against first-time buyers from a different cultural and language background.
Omar Hamed, Craig Rich, and John Elmazi use every dirty trick an incompetent salesperson/team could use:
I saw a car I liked on the web, called them and asked to see this specific vehicle. Craig stated that the vehicle was available and promised to show it to us when we would get there in a half an hour. We were the only customers when we arrived. He greeted us nicely and offered to get into a vehicle that we thought we discussed on the phone. After a test drive and discussing some technical points that obviously needed to be fixed, we were shown the paperwork for the car. It turned out to be a different car with a higher price tag! Craig conveniently failed to mention it until we were processing the paperwork!!!! When questioned about it, he claimed that the car we originally came to see was in a much poorer condition. As we insisted to see it anyway, his story changed to it already being sold. He then worked with John to convince us to get this vehicle. They promised a discount of about $800 and fixing every obvious and not so obvious technical issue with the car. We have asked for a print-out of it’s specifications and service report several times and watched Craig act like a kindergartner, turning to the printer, returning with empty hands and “forgetting” the sheets or beginning to talk about something completely different. Blatant disregard for the customer request or genuine incompetence in a simple clerical task!? He then promised to e-Mail everything to us - not a word for 4 days and counting!
Omar then spent almost an hour trying to sell us an extended warranty we kept refusing and just kept giving us paperwork to sign so quickly without a pause for us to have a clear understanding.
This is how the “discount” was scammed back into the price of the car: we were sold a “surface glass” coverage by promises that the $795 they took for it would cover the repairs before the vehicle left the dealership. It turns out that this coverage was only for future “coffee” stains and minor scratches on the surface! When we came to pick up the car, Craig was nowhere to be found and the car interior wasn’t even cleaned!!! John took a position of solving the “issues” and his approach included denying that any of the promises were made and now the car was “being sold as is”. The worst part was being treated as if we did something wrong. When we demanded the paperwork and some verification of proper functioning of technical and safety features, we were either dismissed, being told we had already signed some kind of a sheet acknowledging it (which we had not!), and then threatened to cancel the whole deal and not wanting to sell the car to us! We ended up driving away with dealership plates and no explanation of any further steps. None of them took responsibility for their words, actions or promises. Instead of honesty and transparency we were promised, we got openly humiliated just because we asked for proper paperwork, proof and explanation and our English was not perfect. Scammers, cheaters, and liers way beyond your “typical” used-car salesmen! Is this what you call a reputable dealership?