Ford F150 - Coach
Simply the best place to buy or lease a vehicle. The customer service is impeccable, the staff is friendly and we would go nowhere else to lease or buy a vehicle.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant/Assistant Finance Mgr
Internet Sales Manager
Sales & Leasing Consultant
Wonderful - mgc
I owned a Ford Focus and asked what I would get for as a trade in. Cathy Reed was very helpful and honest. She made me feel comfortable. I asked to test drive a Ford Escape which I ended up buying and love it. When picking up the vehicle she made sure everything was ready for me. I would recommend to people to come to Shaker Family Ford Lincoln.
My Dealer! - Pamela
I never feel like I'm being taken advantage of at Columbia Ford, they are honest and friendly people to work with. Always putting the customer first and getting the job done, right! Everyone treats you like family.
Bilingual Sales & Leasing Consultant
Very comfortable place to buy a car! - Happy camper
For me, buying a car is always stressful. But not this time. Steve Weir our salesman was very down to earth and easy to talk to. There was not any pressure to buy. All in all it was a pleasant experience.
Great experience! - OJudd
This was our third time purchasing a used car from Litchfield Ford. We continue to come back to Litchfield because they are easy to work with and always offer a fair deal. Mark was pleasant to work with and got our paperwork processed very quickly. He took the time to walk me through all the technology in the car and answer any last minute questions before I went on my way. Thank you!
Jen is a Star - KatyPBlack
Jen Robey was everything I could ask for! She was patient and understanding with all my questions and requests. She knows her cars and takes the time to know what car fits you best. The rest of the staff was very accommodating and entertaining to my toddler running around! Thank you for an awesome experience and an awesome Explorer!! Which is beautiful btw!
Great service experience - Steve
I had to bring my 2017 Mustang GT Convertible in for a check engine light code P0308 cylinder 8 misfire although the car seemed to be running fine. The staff and technicians at Family Ford performed exactly as I would expect from such a fine dealership.
Colonial Ford - Most Awesone Dealership Ever - Chrisbar315
Kay was an awesome Sales associate - very thorough and friendly! Bill in finance was amazing and took the work out of buying a car. Best dealership ever!
My experience - Lynne l
My experience with Daniel Janus has been great, he’s very interested in what the customer has to say and listens!!! I would highly recommend him and dowling to my friends and family. Thank you. Lynne
Used Car Specialist
One of the smoothest car purchase I have ever experienced! - DC4
As an out of state customer I contacted Bob Thomas Ford and was contacted by their Internet Sales Manager Jay Proto. Jay was extremely attentive and very professional. He informed me of all the cars equipment and we were able to come to what I feel was- good price for the car. I was so impressed that even after we had agreed on a price Jay offered to deliver my car to my home which is ~300 miles away! The deal went extremely well and the car was just as described by Jay. I would recommend Jay to anyone local to the dealership as well as anyone from out of state! Thank you Jay for a stress free professional transaction.
Daniel J. Conlan
Baldwinsville, New York
Sales and Service - Towguy06
My wife and I decided to purchase a 2016 Ford Explorer from Marcotte Ford, and the experience couldn't have been better. Nicole was fantastic throughout the entire buying process, keeping us informed of what was going on, making sure everything met our expectations. A few months later our other vehicle was needing to be replaced, so we returned to Nicole and ended up buying a 2013 Ford F-150. Well with a used vehicle, theres always the chance of it having issues... The issues were addressed to Rob in the service department and within a few days, all the issues were taken care of. While the truck was being fixed, they accommodated me with a loaner that was equivalent to what I owned. We couldn't be any happier with the experiences at Marcotte.
All of the staff go above and beyond to help you - fire45
They treat you like family, when you go back for whatever they remember you, and take the time to chat, answer questions, even get you a cup of coffee. During the sale, they helped me get addition incentives because I am a fire fighter in my town
Very Happy - DDen
Rob Willard went above and beyond for us. He worked with us until we had the perfect fit. We have gotten several vehicles from Ford of Branford and will go back when we need a new one.
New 2017 ford edge - John tag
Had a great experience in purchasing this vehicle. The team took care of all my needs, they went beyond and above expectation. I would recommend this dealership, and Mike Timmons was great salesman to work with as well as all the rest of the crew.
Smooth & Easy - JeffVT
I hate the whole process of buying a new car but for the first time I left Mitchell-Selig with a good feeling. My salesman Breen was a pleasure-very insightful, helpful, knowledgeable and not the typical car salesman that makes one cringe. The dealership also was not heavy handed with the up-sales and gave me a very quick tun-around on my added dealer accessories. Thanks guys, I love my new F150!
Polite, no-nonsense easy buying experience. - StevefromBurgy
Ford of Greenfield, and Sales Consultant Carl Swanson made it very easy to buy a new F-150. Carl and manager John listened to what I wanted, provided the info I needed, and negotiated in good faith to make a deal. Everything they promised was in order when I picked up the truck.
Awesome Night at Brewster Ford!!!!!!!!!! - DeeAnn1
Last Thursday night I spent the best 45 minutes I've ever had in a car dealership: Picked up an AWESOME truck, Brad and Neil took care of EVERYTHING, got us out of there QUICKLY, answered all of our questions and sent us on our way. I guess its no coincidence that we have purchased 15 vehicles from this organization.
Easiest car buying experience ever ! - Pat
The salewoman, Fran was great no pressure and easy going.
Victor in finance was on top of it and ready to go as soon as I sat down at the table.
Thanks for everything.
Great Service - Jeep Cherokee
Brian Beauregard was great. He knew what I wanted and kept me posted on the inventory.
I will definitely go back when we are looking for another vehicle.
Horrible Car Repair Experience... - H & S
I am surprised to see many 5 star reviews. I don’t mind to give 5 stars if they have done the work as expected. But unfortunately what they have done to me I am very disappointed. Jason Peltz was the service rep and Brian Pires was the tech assingned to my vehicle. They failed to diagnose the electrical issue that was causing the overcharge at first place My calls were being ignored and when I ask for the status update Jason Peltz was updating the status of the vehicles that was in his garage belongs to other people but don’t wanted to update about mine. If someone likes that kind of jokes just give them a try. After month and half wait I went to their office Jason told me that the mechanic is working on my car and it should be ready soon. I decided to wait there I knew he talks about the bush and whatever he say is not true. I decided to wait there for few hours. At the end of the day he came to me and told me that your car is ready but unfortunately it is still overcharging. I asked him why you want me to take the faulty vehicle which is not fixed, you make me wait and misled me. Service Manager Elizabeth Lofand got involved and assured me that my car will be fixed but didn’t tell me when? she gave me the loaner car which was helpful. I have waited for more than 3 months and finally my car is fixed I was charged $675 extra to correct the engine light. They held my vehicle longer to make the job bigger. Total bill was over $2500 with hefty labor charges. Instead of giving me reasonable discount they have over charged me. Absolutely poor customer service. Unprofessional ,incompetent and rude staff. Not recommended
Very unprofessional - Jb228
The staff is not professional and not very helpful they actually do a good job of wasting your time they do not return calls and when you speak to them they will say they will get back to you and never do
best dealership experience i have ever had - william butler
this has to be by far best experience dealing with a car dealership ever. I was treated with respect, kept in the loop through the hole process between sales and financing.My Salesman Nick Messina was awesome helping find the right car to lease which i ended up with a escape se and i love it. it has all the features i need. then working with Matt from the finance department was just as awesome. also i lived an hour and half in Putnam NY and Mike, another salesman picked me up and brought me to the dealership. who does that today? i would recomend this team for your next ford or lincoln purchase any day of the week and a month of sundays!
Terrible service technicians - Pissedoff
Do not take your car here to be serviced! It’s the worst place to have a problem diagnosed correctly! I have taken my car here 4 times for the same problem which is still under warranty. Last time it was there for 10 days and they didn’t fix it. The time before that they replaced the windshield and it still leaked. Today they said the seal on the new windshield was bad but they can’t get to it until Friday. The loaner car they gave me is a piece of crap with 107,000 miles on it.
Find another place to take your car for service! They don’t know what they’re doing!!
Third Ford Focus - LizE
Traded up again, and got a great deal! Love my car and Tony Blais was great. He got me the car I wanted, answered my questions and provided solid service.
Overcharged for repairs - Ford Customer
They charged over $350 dollars to replace a cam positioning sensor on my 2014 Fusion that I purchased from them. They charged 2.5 hours to labor to evaluate the problem when it the car was in their shop for 15 minutes before they came out and told me the part needed to be replaced. In researching what a fair price should have been, it was $110 to $170 range. They charged me three times what they should have.
Go to a different dealer, stay away! - PorcupinePie42
I wish I could give a NEGATIVE 5 star review but that's not possible. DO NOT BUY A USED CAR FROM HERE!!!! A family member purchased a car from here and the dealer kept it for 6 months telling my family member that it's being worked on and my family member received a $50 ticket from ezpass in the state of NY! Why is the vehicle on camera in a different state?! Not to mention the vehicle had 700+ miles on it WITHOUT my family members permission! They still have the vehicle! They've also lied about parts being on back order, I called another dealer for availability on the same parts and they said they were available the next day. Jeff wouldn't even look at or apologize to my family member or offer a loaner car. I keep urging my family member to get their lawyer & the local news involved. If my family member doesn't contact a news station, I will because this is absoululy absurd that my family member has to deal with this and be without a vehicle for this long. Have I mentioned the warranty ran out on the vehicle because the dealer has had it so long. BUYER BEWARE!!!
Bowen's Garage is the most honest dealership you will... - songbert
Bowen's Garage is the most honest dealership you will ever find. I know that my service will be done thoroughly, professionally and as quickly as possible. As a woman, it is comforting to know that I will never be "ripped off" and I can trust the entire staff to take good care of me and my vehicle.
I gave a five star rating because I just purchased a... - secondcavalier
I gave a five star rating because I just purchased a brand new, 2014 Ford Focus and I am extremely happy with my purchase. Because I was not only looking for a reasonable deal but also safety, Mr. Jeff Gladding was able to assist me with a kind and courteous disposition that made me feel comfortable during my car shopping experience. Most importantly, I was highly impressed with Jeff's honesty as well as his willingness to show me vehicles that were in my price range. In my opinion, all those who are thinking of going into sales should receive personal training from Mr. Jeffrey Gladding, a salesman who gives excellent customer service!
Lynn Marie DiCristofaro
Columbia Ford Kia
Tasca Ford of Berlin