dealership experience - toyota2018
Our Salesperson :Steve Hernandez and Manager :Dan Roberts
were exceptional. made us feel very comfortable and confident about purchasing our new vehicle.,
left the dealership very satisfied.
Top Reviewed Specialists At This Dealership
Sales and Leasing Professional
Accessory Sales Manager
2018 Rav4 - 2018 Rav4
I consider myself very fortunate to have had Dakota introduce me to Muhamed, He is truly a very compassionate person and took whatever time was necessary to ensure I would be happy and pleased with my new vehicle. He not only drove to another dealership to get the color Rav4 I wanted; he also came in early the next day so that all the paperwork would be completed before I came in to pick the vehicle up. This was the most pleasant, non-stressful experience I have ever had in purchasing a vehicle. I absolutely love my Rav4 and wish Muhamed many years of continued success. I would highly recommend asking for Muhamed if you are in the market for purchasing a Toyota!!!
Sales and Leasing Consultant / Master Certified Preowned Toyota (Gold Level) Specialist
Sales and Leasing Consultant
Satisfying - ShanMarie
From the second I walked into the building, service was astounding!! This was my 1st time ever buying from a dealership, and I am extremely happy I choose Herb Chambers Toyota of Auburn. I will never buy another vehicle from anywhere else!
Sales and Leasing Consultant
Tacoma purchase - Tretomp
In my purchase process Chris and Mustafa were awesome! Treated me great through the entire purchase process. Highly recommend both men. I had time criteria and they met it!
Sales & Leasing Consultant
Quality service - THEFAN1986
Middletown Toyota offers quality service at a fair price. This is the only place I'll take my 2007 Toyota Sienna to get service done. Frank is honest and personable and will advise when something is important to get done right away and when something can wait.
Excellent!!! - Bpaul
Excellent dealership i gave it 5 stars because the whole process was easy and had the BEST Sales and finance guys! They really helped work with me to get my car even with my credit situation.
Thanks Mcghee I'm very happy!
Excellent - Carguyhere 2018
Made an appointment. Got there 1hr early, salesperson said no problem and was very knowledgeable on vehicles. She was not pushing a more expensive vehicle on me(happen at prior dealership) once I express my want and preference.
Fantastic Experience - Tdeegan
The Automall Team made it soo easy! Fantastic Customer Service, Extremely Helpful Staff and they Treat you like Family!! Jason walked me through the car buying process and was Great! Very Happy with the Car and the Price!
New Millennium Sales
Very nice sales man - MARLENE LAMB
I want to give my sales man a big thank you from the time I walked till we drove away with our gmc truck he was the sweetest guy his name was Bob kittle helped my husband and I
Thank so much ...
Used Car Sales Manager
Preparing car to pass emissions - kraemer
My 2006 Toyota came for service to pass emissions. I asked many questions about service and they were answered. I even brought a friend and all his questions were answered. The service was excellent! The vehicle passed emission testing after the repairs were made.
Impeccable service - Just a consumer
Torrington Toyota has the best service department. Friendly, courteous, speedy, efficient, knowledgeable, fair. I would highly recommend going there for all automotive issues or general maintenance.
Scott and Paul - Unparalleled Dedication to customers - Annoyed123.
The team of staff at Haddad Toyota are remarkable. They offer you their complete attention to you to ensure they fully understand your needs, expectations, and questions; This level of dedicated attention makes you feel like you are being genuinely cared for. Whether it is getting my car serviced or buying a new/used car, I have never once in my ten years of coming here felt unsatisfied, dismissed, or manipulated. This type of customer service is unique!
Fee wasn’t paid - Squish8480
We were told by the sales guy that the lease termination fee would be covered if we bought another car from hoffman Toyota. It clearly wasn’t and haven’t heard anything back from Hoffman ownership. We just got the fee in the mail from Toyota for $350. We just want it taken care of. We were also told that the remaining lease payments would be taken care of but they didn’t cover them all. I had to call in and get that fixed a few months back which hurt my wife’s credit as they didn’t make the last payment. My family buys a ton of cars from hoffman but I think that’s going to change.
Update:Taken care of and clear miscommunication
New F250 - lkopec
Thank you to Carl Swanson and everyone at Ford of Greenfield for finding my truck, giving me a great deal on it, and making the whole process painless. We've worked with Carl before and will be back again for another. Thank you for the long-term relationship.
So glad I chose Balise Toyota ! - Kath
I’m so glad I visited Balise Toyota ! I visited several other Western Mass dealerships in search of a new vehicle. None of them even came close to the standard set by Balise Toyota! Excellent customer service. Sincere , honest , and extremely helpful sales representative. Thank you so much Donnell Hart ! You went above and beyond and made my car leasing experience a great one. I will definitely return to Balise and Donnell for all my future vehicles! Also thank you to business manager Chris Fredette for your thorough explanations of available options and honest advisements. Thank you Jared McPherson for all your help. You also went above and beyond and I appreciate it ! First class all the way Balise Toyota! I Highly recommend this dealership and fabulous staff !
Service - Djachimczyk
I brought my Camry in for 20,000 mile service. The service coordinator Jhonathan Rivera was very polite, respectful and professional . He walked me to my car, removed plastic protector, etc
excellent experience! - Dan
Jason has been excellent in helping us lease a Highlander and in continued support. He has gone out of his way to help and be or service to us. We highly recommend Westbrook Toyota!
Great assistance and positive experience - DanCal92
Everyone is very helping and willing to assist in any way possible. The team worked at their best with me in getting a new car and the outcome wasn’t very positive. Definitely an overall great experience
Waste of time - Mglaxx34
Ive been a customer for years and always been happy with service until I had to deal with Kevin Fitzgerald. I took my truck in to get frame replaced and it was one thing after another. First Kevin calls to reccomend a few repairs that should be done which I agreed to, he said no problem everything would be done by end o of day. I stop by the next day after dropping off rental and getting shuttle over just for a service employee to tell me my truck wont be ready for a few more days.
When I finally got my truck back I noticed that the shifter was very loose and slipping into neutral. I contacted Kevin and he said to bring it in. When I brought it to Lynch Kevin kept telling me they didnt have to touch this area of the truck and they were not responsible for anything that is occuring. After arguing with this guy he finally agreed to fix it but they would need to take apart the shifter and see what is going on.
After picking up my truck once again the shifter slipage was fixed by now none of yhe geara illuminate. I called kevin again but didnt hear back for over a week from anotherserviced coordinator he pawned the problem on. They said to bring in the truck and they would fix it no problem.
I go in ready to finally get this over with and they say once again that they are not reaponsible and never had to go into that area( which they needed to previously to diagnose problem) and that it isprobobly a light bulb that needs replaced . They could take a look but they would charge me 180 bucks.
It was at this point when I took my truck back and to a trusted mechanic to find out they have caused a lot more damage than just a light bulb.
I would advise anyone having any issues with this place especially with frame replacement to contact Toyota directly and make them aware as well as BBB and consumer reports.
We buy a new car. - Ptohs13
I and my hausbent it’s the second time we did bisnes with Toyota of Cholchester.
Eric Roberts was our seller.If you are looking to buy a new or trade you old car this is dhe dealership to work on..
Employees dealt with.:
P.s : Best wishes on your marriage.
Terrible Experience - Shady Sales & No Honesty - Ramrock212002
Would never go back. Spent three hours talking with Ray and when I started asking about price, he said, "I don't do that. You talk to the finance guy when you go in the room." Finally got into the room and that guy thought we'd already made a deal. More waiting while they go find the sales manager. We agree on a price, shake on it, start filling out paperwork and he comes back into the room and says, "I'm sorry, I just can't do that price." We'd already agreed and started the paperwork! He apologized and said he'd be happy to sell me one model lower for the price we agreed to. I agreed to a nicer car at this price, why on Earth would I accept a lower model for the same price?? He asked if he could call me later to talk about another car and I told him he could (why not, never hurts to hear what they have to say), but he never called. Total waste of my time and absolutely no credibility, accountability or morals. If you want the stereotypical "shady car salesman," this is the place for you. Otherwise, stay away!
They refused to listen to a noise my car was making - Ripped off by greentree
I went to this dealership because my car was making a gurgling noise and when I did they replaced the transmission computer but the car came back with two more prominent noises and when I went back They said they couldn't hear anything , so I said can I take ur guy for a ride like I did the first time I showed them them the noise.
(I had to show them the noise because they could hear the noise) so I made appt went back and they said we can't find a noise I said can I take ur guy again and show him? And she said.no he is busy..I couldn't believe my ears!!! I Am their customer standing there willingly wanting to show her the problem and she said no to me I totally couldn't believe it...The service lady Jessica then texted me and asked me to take my vehicle somewhere else for servicing!! I truly believe it did not need the transmission computer and they did it for the money from the warranty and caused two more noises but I don't know that for sure all I can say is who tells the customer know you can't show me what's wrong? And please don't come back not good business!!!
Stephen AutoMall Centre
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