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My family and I have been purchasing vehicles thru Paul... - Jim P
My family and I have been purchasing vehicles thru Paul Bacon and Gates for many years and will continue in the future. Service and Warranty work has never been a problem.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
The absolute best customer service I have ever... - David & Deloris Terry
The absolute best customer service I have ever experienced in the automotive industry. Straight forward, competitive pricing, and an excellent trade in program. If you need any vehicle I highly recommend the team at Tasca GMC. I would like to thank my salesman Dale Gaulin for an exceptional truck buying experience, as well as all the friendly members of that team that made this such a wonderful experience. Thank you all!
Fabulous! Professional! Very Clean! Top Notch Service!... - Sunny174
Fabulous! Professional! Very Clean! Top Notch Service! Knowledgeable! Courteous!
It it very obvious the Paul Masse team are very happy working there because everyone we have seen is always very happy and courteous and always willing to help. Tom Fratantuono has been our salesman for years and we keep returning, he gets the job done and always with a smile!
Sales & Leasing
Wasn’t the first time I’ve been and they were as nice as... - Jtdbgreen
Wasn’t the first time I’ve been and they were as nice as the first time. Really listened to what I need and put me in a car I wanted
My salesman, Juan at Tremonte Auto Group was great! He’s... - mikolikemm
My salesman, Juan at Tremonte Auto Group was great! He’s very kind, and accommodating and I never felt pressured by him. He was precise and kept in close contact with me throughout the process.
Horrible dealership. Trashed my credit and scammed us out... - gk
Horrible dealership. Trashed my credit and scammed us out of over $1000. General manager accused us of doctoring documents. Never buy anything from them.
Spoke with both Stanley and Stephen, the general manager. Horrible customer service and the manager had the audacity to defend the poor service of his staff. No one at this dealer will do anything to attempt to solve the issue. Avoid this dealer at all costs.
The dealership has given me awful service In fact I think... - Bostonshell
The dealership has given me awful service In fact I think I was deliberately deceived. I paid for my vehicle 9 days ago and left my trade there. I still don’t have my new vehicle nor any sense that they’re even trying. The dealership made clear and definitive promises to me about getting my vehicle registered in Massachusetts in “one day no problem. That they do it all the time. In fact they said they did a car the day I bought mine”. Money changed hands and now I get a totally different story. it’s out of our control because of Covid things are all backed up. We can’t do anything. One day Mass is no problem and we have it under control? The next it’s a crisis. Very unprofessional. Expectations were clearly set and promises made. I still haven’t heard from anyone at dealership other than salesman who gives half answers. I have a borrowed car and they act like they’ve done nothing wrong. No help, no info, no concessions. Just “hey it’s not our fault.” They’re supposedly professionals claimed to know the system and have it all under for control. Now act like they’re victims.
Horrible customer and service - Lucy
I bought my car in for a recall, asked if they could check why my car was hesitating. As I thought he asks the mechanic, mike did not. I got my car back from recall he never asked a mechanic to look and than told me i would have to leave my car for two days and pay for a diagnostic’s. No thank you. I took my car to another Hyundai dealership fixed it with the hour free of charge at Old Saybrook Hyundai.
Broken Promises - drewmccrayon
Broken promises. I bought my truck from this dealer about a year ago and it has been the worst decision I have ever made. The truck is fine, now, but the service I received has cost me lots of time. When I originally bought the truck i was told that the vin etching was not optional because they "vin etch all of their vehicles". This may be true, however, I later learned that it is an optional warranty that they are charging for and not the actual etching of the vin. Not fully disclosing it as being optional is illegal. Moving on, i bought the truck and after getting it home i found out there was a laundry list of things wrong with it that should have been caught in the CPO inspection. Although they were all covered under warranty after fighting over it my truck still had to spend a week in the shop only a month after i bought it. I had so many problems I had to go to GM corporate because of how dissatisfied I was that a truck I spent more than $30 k on had to already go into the shop. Soon after my complaint was filed I received a call from Jamie the Used car sales manager who offered me two free oil changes to make up for the hassle. Although almost too little too late I accepted and even told the GM rep that they attempted to make it up to me. Now I tried to use these free oil changes and Jamie himself told me that he doesn't remember our conversation and would not honor both free oil changes. Instead he offered me one free oil change out of the goodness of his heart. This is just another way that Gallagher BUick GMC has over promised and under delivered. The team at Gallagher clearly doesn't know the meaning of being a company of their word. I don't feel like I bought a vehicle from a reputable GM dealer, instead it feels like i bought a truck from a buy here pay here business. I hope my bad experience encourages others to take more time and consider whether they really want to do business with a dealership who only cares that you take the vehicle off of the lot.
***Buyer Beware, They Lie****Make sure you read every... - emontella_25
***Buyer Beware, They Lie****
Make sure you read every line on the contract and don't rely on the sales staff to explain anything. They lie right to your face. I made the mistake, please learn from it. I leased and was lied to about the termination of the contract. I am not bitter, I just want others to be aware of the kind of people they are dealing with. It is my fault, I should have read every line. I will never do business with Hurd or GM for that matter ever again. Please be careful. If I could have given negative stars I would have.
Definetly dobt care - Liquorpus
To make a long story short, I sent multiple emails about a specific vehicle with guy named Zac, so I planned my visit for a Saturday morning being informed that he would have the car waiting and ready for me to take a look. Saturday morning I emailed him letting him know I'm on my way, was given the response great, thanks for the heads up. Needless to say when I arrived there was no car waiting for me, apparently it's common practice for the lot guys to use the vehicles to run errands and I would have to wait around for at least 45 minutes for them to get back. Why did I bother notifying them? Thanked Zac for, giving me the business, and left. Obviously they don't care or need my money. Still looking for a vehicle, but even if they had the best deal I'll never stop there again.
Gates GMC Buick Nissan