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The price for a simple oil change seems to go up every... - Bob Hiller
The price for a simple oil change seems to go up every time I come in. Then try to sell me $1200.00 worth of extra services. They did do my recall quickly while I waited.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales and Leasing Consultant and Assistant F & I Manager
joe tedesco was the only salesperson i wanted to deal... - karrotop
joe tedesco was the only salesperson i wanted to deal with regarding my purchase of a new Equinox.....i have bought six cars from buzz chew and the last three i purchased through joe's help and expertise......because of joe and the fine service department(especially Dan) i will keep coming back to buzz chew for all my automotive needs....Great job!
Delivery Specialist / Tech Specialist
Great experience . Got more than expected with the... - dan
Great experience . Got more than expected with the vehicle and the service. Will recommend to friends and family. Vin is the real deal. Will be bringing business there.
Eric was amazing, made us feel very comfortable, answered... - RJT2019
Eric was amazing, made us feel very comfortable, answered all questions and concerns. Went above and beyond to help with what we were looking for. Secured the car we had requested, stayed within our budget. Everything was ready to go and we weren't there for hours on end.
Chris in finance - very accommodating, explained everything and made sure we were 100% comfortable before committing and leaving.
Cannot say enough good things about the staff and our experience. I would highly recommend Stephen's Auto and their amazing staff. Affordable, friendly, knowledgeable and easy.
Sales & Leasing Consultant
LJ was fabulous from the first day I walked into the... - l buckley
LJ was fabulous from the first day I walked into the dealership. He found me the car that I wanted and the deal I needed. After I brought the car home I had a few issues, and LJ happily took on the role as middleman for me. He went above and Beyond in his role when he didn’t have to. The service department was extremely difficult to deal with on my part in his part, but in his diligence he got me the help I needed. Even two months later I’m still able to be in contact with him for any issues I may have. In sales you also need great service and LJ is top notch. The actual service department at the Dealership definitely still needs correction in communication issues. The service department is why I’m rating 4 stars rather than 5.
John Monell was able too get me the best trade offer for... - Josh C
John Monell was able too get me the best trade offer for my vehicle out of many other dealerships. He worked hard to meet my high expectations that several other dealerships told me were unrealistic. Through the process he stayed in touch to give me all info promptly. I appreciate how hard he worked. I know he did everything he could to get me the best deal possible. I am extremely grateful and would highly recommend working with him to purchase a vehicle. Very pleased with my purchase.
Kevin Miller, I purchased two vehicles and I Kevin to be... - Ghubert876
Kevin Miller, I purchased two vehicles and I Kevin to be very professional and friendly. Made my vehicle purchase very comfortable .I buy all my vehicles from Empire Chevy
I am shockingly displeased with the level of service from... - GLAW
I am shockingly displeased with the level of service from the general manager Ronald. He greeted me with a smile and lied to my face regarding a lease purchase that he saw no profit in. This was the second car I leased from them and will be the last. Ronald lends credence to the pre conceived notion about the ethics of cars salesman being sleazy, as well as demonstrates the bureaucracy of Cadillac of Greenwich that ensues when any leg work has to be done for existing customer. He does injustice to the Cadillac name, and the clientele who have been loyal to the brand for generations.
Great people, great place. - JaredT12234234
I knew what i wanted, knew they had it. Ryan, the sales guy recognized I wanted to leave with the truck that day. He, and everyone at the dealership went above and beyond to make this happen. They even picked up the truck from my home to install a bed liner. My family has been Ingersoll customers and they just added another one for life.
The dealership refused to honor the GM Educator's... - JCCFP
The dealership refused to honor the GM Educator's Discount when contacted about purchasing a 2021 GMC Canyon. The reason they gave for doing so was Covid changed a lot about the industry. That's total nonsense. Four other dealers on Long Island all honored the discount. They just won't honor it so they can squeeze every last nickel out of a customer. Well, they won't get a penny from me now.
Terrific customer service. Held our hand through the... - dmj1978
Terrific customer service. Held our hand through the entire process. Very detailed through the entire process. Worked with Dan to start and then Greg helped us close the deal. Never felt pressured
My salesman, Juan at Tremonte Auto Group was great! He’s... - mikolikemm
My salesman, Juan at Tremonte Auto Group was great! He’s very kind, and accommodating and I never felt pressured by him. He was precise and kept in close contact with me throughout the process.
Stay Away, try to rip you off with unnecessary repairs.... - bob c
Stay Away, try to rip you off with unnecessary repairs. Told me I needed $1500 new front shocks on my 2 1/2 year old Yukon Denali. Scam artists.
If I could put 0 stars I would. Dennis he’s a liar and... - KJ
If I could put 0 stars I would. Dennis he’s a liar and racist. We took our 2013 Cadillac Escalade to get serviced,also they changed a recalled airbag and they fix a rough engine idle which it still shakes a little after the service being done to it and we told Dennis about it and he said just drive it because you brought us an Escalade with almost a 100,000 miles on it and it should stop once it’s driven. We had over $1600 worth of work done to came back to our display screen not working properly the backlight was messed up and Dennis blamed the dealership we purchased the Escalade from for the display problem. which we never had a problem with the the display screen until after the Dennis and the others at Mount Kisco Cadillac serviced it. Dennis had us wait serval hours to see if they could fix something they broke (display screen) and after serval hours of waiting he called to tell us we have to pay to get if fix. Horrible service I wouldn’t recommend them to anybody because that may mess your once working vehicle up.
AVOID THIS DEALERSHIP AT ALL COSTS - Alderman Death Trap
I purchased a used ATS from Alderman. 2 days later, while driving to airport at 5am, the low tire pressure warning light turns on (front driver-side). I pulled into nearest gas station, inspected, and put air into tire. Everything was fine... until 2 days later when low tire pressure warning light came on again. This time it was the front passenger side. I took the car back to Alderman (still under 30 day warranty) and they decide to rotate the tires after inspecting. Swapping the rears to the front, figuring the run flats were affected by the weight of the front end, even though the same tires were on all 4 wheels. Makes sense right??? NO. This corrected the problem for about 2 weeks, until I went out to start the car before work and notice all 4 tires were now completely flat and conveniently out of the 30 day used car warranty window. I put air in tires in driveway and they held...for another 2 weeks, until I went out to my leave work one day and noticed all 4 tires were complete flat again. I had AAA come and blow them up for me and drive home. Finally, I got sick of the useless "run-flat" tires, and went to Town Fair tire to have tires installed that actually stay inflated. While tires were being replaced the service manager of Town Fair Tire informed me that they cannot by law replace my tires because 3 out of the 4 wheels had cracks in them from prior welding jobs. I called up Alderman and they gave me the run around, because they already got their money from me, and wanted nothing to do with me. While my car was sitting at Town Fair Tire, because it was no longer deemed road worthy, I took a ride to a local GM dealer to show them the wheels. They informed me that the wheels on my car were not the correct wheels for my car, and they had in fact been welded to fix previous cracks and that's what they wouldn't seal to hold air in. Bottom line- Alderman Cadillac is a swindler and sold me a death trap. AVOID THIS DEALERSHIP
DON"T USE THIS DEALERSHIP HORRIBLE CUSTOMER SERVICE - Sue L
DO NOT USE THIS DEALERSHIP, HORRIBLE CUSTOMER SERVICE.
If I could give them less than a zero stars I would.
I own an Cadillac XT4 fully loaded. This past February, on the way home my check engine light came on. I called my local dealership King ORourke in Smithtown. They got me in the next day and kept the car all day and told me it was a glitch and reset the warning light, First failure. Two weeks later the same light went on. Again, I called them and they had us bring it in. They provided a loaner. After keeping it for several days they tell us it needed a new part and they ordered it. Several more days and then a week plus went by with no word from them.
We call and find out parts are delayed due to some of the plants shutting down with the virus. Yes, we understood. At this point we were dealing with Aric as our service consultant. We tell him to please keep us informed. Another week goes by and again we call and finally called us back several hours later. He tells us yes the part came in but because it was a "new engine" they didn’t realize that a companion part was required and again was on order. Second failure.
Another 10 days pass. We call on Tuesday and are told the part is on its way and my car will be ready Friday or first thing Monday. At this point the car has been there over 3 weeks. This sets up failure three. They didn’t make installing that second part a priority putting it in their parking lot for the weekend.
No one called us on the Friday so Monday morning again we have to call. Aric calls us back hours later to tell us that my car was hit in their parking lot over the weekend and had sustained significant damage and had to order a new headlight and would require body work. Third failure. They looked at the video and figured out who did it and it would be taken care of. I was so upset as my beautiful car was now damaged and I cried all day.
At this point we starting dealing of Joe Lafrance the service manager since Aric never bothered to call us so we thought going to the service manager would get us better attention. Unfortunately this has not been the case. We told him every time we spoke to him to keep us informed. We had stressed with him multiple times we wanted to be kept informed even if it was to say there was no additional info. NOT ONCE during this whole debacle did anyone from the dealership have the decency to call and let us know what was going on, we had to call each and every time. Aric and said he would look into getting me a free oil change , nope when I got the car 38% oil life left. He also said he would look into fixing a small dimple in the finish, considering they had to basically fix that sides entire front end would have been a 10 minute job, but nope all false promises with no follow through.
On May 20. I finally got my car back. Yes, we realize that these are unprecedented times but if the car had been fixed correctly the first time. If the correct parts were ordered the second time, then my car would have not been in their parking lot to get hit and damaged. If they had made the car a priority when that second part had finally arrived after 3 weeks it wouldnt have been there for the weekend to get hit. They have acted like they were doing us a favor by fixing my car that was in their parking lot and should have been protected.
Several times we spoke to Joe about compensation for all the stress and inconvenience he said he would work out something. He has had 10+ weeks to work this out so imagine our surprise and upset today when he tells us he would talk to someone. This should have been worked out before we came in.
My beautiful car is no longer new since it has been damaged while under their watch. When we picked it up today he said he would reach out to corporate for compensation but frankly I have been very disappointed with the lack of follow through for ignoring us these past weeks.
The dealership said it was in corporate hands for any compensation but when we talked to corporate today, senior advisor Rafael (no last name given) said it is up to the dealership. We had told Joe Lafrance at time of pickup our request for compensation and he said to write corporate since they had limits on the dealer side. When I repeated it in an email to Joe Lafrance with the same amount we had not only spoke about in person when we picked up the car and email multiple times afterwards. his answer was “ we have cancelled that request from GM and will not be addressing this issue any further” We did not find their low ball paltry offer adequate compensation for all the stress and anguish they caused us by their incompetency which started back on Feb 21, 2020 by their original misdiagnosis of the issue and lasted 10 week.
But GM said it was up to the dealership so again they lied to us.
To add insult to injury we picked up the car in the middle of this pandemic and on all their ads they talk about the sanitizing and cleaning the cars which is complete BS, my car was filthy and had 10 and ½ weeks worth of dust.
STAY AWAY FROM THIS DEALERSHIP
Finding a salesman is extremly hard to do, finding a good... - tekexec
Finding a salesman is extremly hard to do, finding a good dealership who treats there customers well, ebhances the challenge by 50%. In country I have found both. Doug Hacker is a salesman that I have purchased two CTS's from. There pricing is excellent, service terrific and ease of process was unbelievably easy. I look forward to purchasing many a car from Doug at country and appreciate the time and ease all of the staff did to make my sales go smoothly.
Not a Reliable or Trustworthy Sales - KathyL.
When buying my car and trying to get a better price, I ended up with a lesser quality vehicle. When I took a test drive I was told the 2018 cars had a blind spot monitors in the side mirrors which I expressed that I wanted in my new vehicle. Also I wasn't told about the auto stop feature until 2 minutes before I left the lot. He said I don't know why people don't like it? I found out if you are in a traffic jam in the heat of the summer. When your car shuts down, so does your A/C?! When I sent a letter of complaint to the dealership explaining that I felt I was done wrong they re-directed me to the salesman that did me wrong and he just ran me in circles. He explained that while dickering a lesser price on my vehicle, I received a lesser value vehicle. He said it would have cost me $2000 more for the blind spot monitoring. I said I would gladly have paid that for that feature and if he had been on the up and up with me I would have told him that at the time. They also paid me less for my vehicle than the salesman said they would? I told them that the vehicle I was buying was supposed to be my forever car and now I call it my Never Car. I never should have bought it.
The Valenti stores that I do business with (Porsche and... - camthebull
The Valenti stores that I do business with (Porsche and Cadillac) treat my wife and I with such respect and courtesy that I cant imagine
buying a car somewhere else. I have purchased 7 new Porsche's since 2006 and have been extremely satisfied with every deal.
I believe it has to do with the general manager (Steve) and the way he treats his employees. His professionalism and kindness seems
to resonate through the showrooms and service areas....
Stephen AutoMall Centre
Scranton Cadillac Buick GMC of Vernon
Service Department Manager