Not good, especially compared with other Mercedes service... - Very Disappointed Mercedes Owner
Not good, especially compared with other Mercedes service departments. We brought in our car for repair and a week later, we had the same problem. We had AAA tow it to the service center because they couldn't arrange for it. We also only have one driver in the family right now and they would not drop off the car (that they didn't properly repair in the first instance). My husband had to walk 5 miles on the highway to pick up his MERCEDES! We're in the market for a new Mercedes GL450. I'm pretty much dissuaded from buying from this dealership. I'm also waiting to see if the supposed repair they made this time (which they charged us extra for) actually corrects the problem. I don't feel at all confident in their work, at all respected, or feel like they are treating us fairly. Usually, when I go into Mercedes for a repair, it's a pleasant experience with knowledgeable considerate people. I don't feel at all the same about this dealership. Shame on them! I'm not even sure why I gave them two stars for anything. Maybe because I hope someone there actually has proper training on how to repair a Mercedes and that they did it right this time.
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