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Connor Beverly is personable, professional and helped us... - qigong.betterbalance
Connor Beverly is personable, professional and helped us with all our questions. Timely responses to phone calls and final purchase. We are board examiners if the national Malcolm Balrige Recognition, awarding businesses and corporations with seven categories of performance excellence.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Take it from someone who absolutely HATES buying cars.... - Tmac
Take it from someone who absolutely HATES buying cars. This was the most pleasant car buying experience I've ever had. Jay and Rita were both so nice, upfront and honest from the get go. There are zero, count them ZERO hidden BS fees like at other dealerships. I had to do a double take on the purchase order when I looked it over because I'm so used to seeing all the extra crap. No upselling, no games, just solid and honest numbers on both my trade and my purchase. They were extremely respectful, listened to my concerns and honored my requests. I haven't even taken delivery yet, and I felt compelled to write this review. Do yourself a favor and go see them if you're in the market. You will not be disappointed in the least.
It was very good my experience was amazing, my wife and I... - GJohnson787
It was very good my experience was amazing, my wife and I left very satisfied with the company. We enjoyed it and the staff provided excellent customer service. They were very helpful with the whole process was very smooth. Thank you to the team at Mac Mitsubishi! This is my second car with them and they really strived for excellence!
DO NOT BOTHER - loudmouth98
I made the mistake of walking into this dealership unknowing of previous complaints and their facade. My friend had received a letter in the mail claiming he won a prize and to come redeem it, unfortunately it was a ploy to get people in to sell them a car. I met Walter Pettway and he seemed pleasant at first (Of course, he needs his commissions!) He became very pushy and persistent when I was on the fence. I should’ve walked away as soon as he displayed this aggressive trait, but I was easily persuadable and naive. He talked me into buying a 2018 Toyota Camry, previously owned. He told me a lot of sweet things to talk me into buying this car like free oil changes; but he didn’t tell me it was a one time deal. When I went to the dealership to get my oil change, they apparently inspected my whole car and marked that my brakes were “mid level”. Highly unlikely they even checked at all, if they neglected to notice how bad my rotor was! After 5 months of owning a 2018 vehicle I shouldn’t have to replace my left rear brake rotor after I only put 10,000 on. Walter Pettyway became defensive after I told him they sold the car me in that condition. He became defensive, screaming, and cursing at me on the phone and did not allow me to get a word in.. How professional! Once he got his commission, he was no longer the pleasant and helpful sales consultant he perceived to be. On top of that, the back of my car says “SE” but the VIN comes up as “LE”. Misinterpretation. can say I’ve learned some valuable life lessons this year being a young adult. Always research when making large purchases and NO is okay to say! I hope you can take from my experience and not step foot on this establishment. You’ll save yourself the money and time. Shut this place down.
These are a bunch of crooks. The only advice I would give... - Anup
These are a bunch of crooks. The only advice I would give is: stay away from them. I bought a car from them few months back. So, this is from my personal experience.
Very typical Car salesman like. First we went it to ask... - honeywolf73
Very typical Car salesman like. First we went it to ask about a used car and they automatically steered us to a New car. I understand that's what they do. We looked at 2019 outlander ES they have multiple 2019's on the lot at the time. This one was very nice had a lot of feature ect. when they were working the numbers they with all the "discount ect." they got the number down to "there bottom" . We left a deposit so we could go home and discuss. They didn't pressure us we went another dealer and found out that we could get a 2020 same SUV same features for same price. (with less discounts) because not all the discounts that are available for the 2019 aren't for a 2020. The market value price for the 2020 was less than the 2019. That makes no sense. They Also advertised a 2019 same suv for 19,999 the next day and when we went in to talk to the the second time and asked them about it they blew it off as no no that's what we got your price down to. I also didn't like that they lists cars at a price which is after you put $2000 down. That's not the price it's a seller's manipulation tool. This is what I feel like they are very manipulative and very typical salesman like. We went to another dealer who didn't play games didn't try to sell us on something we didn't want, and the price listed was the price no after 2000 down crap. In the end we went with this dealer and got what we went in for.
The Sales Manager yelled profanities at my wife! - Unhappy customer
This was the worst buying experience I've ever heard of. They tried to get finance info from my daughter before even showing her a single car. When my wife pointed out she should at least test drive a couple cars before filling out anything, the sales manager (who identified himself as Ron Souza) screamed at her, using profanities and told her to exit the dealership. He also used made a disparaging mark about my wife to our daughter. I hope this dealership loses it's franchise. The salesman was kind, but the manager spoiled the entire process.
Great Crew - Alveardiego
The guys were great getting us a brand new SUV for our family. I would recommend them and go back to them in the future.
Michael Mitsubishi only recommended repairs that were... - Customer Ed
Michael Mitsubishi only recommended repairs that were needed, and told me that several repair items I thought needed doing were unnecessary. They could have easily recommended those repairs and made easy extra sales on them, but they did not. I was very impressed. The work was performed quickly and was right the first time. The price for the service was very good, and was less than I was expecting at a dealer. I am very pleased with their service, and will definitely go back there, particularly to Shirly Green for the next service.
Don’t go there for service - Angryblue
The service center is overpriced and the employees are rude. I got tricked into going because a recall notice on my car was sent to my email. I brought it in to get the complimentary service done and then I got tricked into paying for an inspection that clearly wasn’t going to pass, I was quoted about a grand for other work that was needed. I said no and was told I had an hour to go pick up my car.
I ended up being stranded at the dealership for two hours because I had to get my car towed to a local mechanic. Since they took off my inspection sticker. The mechanic quoted me half the price for the work.
Secor Volvo Mitsubishi
Service & Parts Manager