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Willing to go the extra mile - loribaby
I was being extremely picky about the features on my new vehicle. My salesman was extremely patient with me and got me exactly what I wanted.
Top Reviewed Specialists At This Dealership
Delivery Specialist / Tech Specialist
Internet Sales Manager /Sales Consultant
Great Experience - dm06796
The leasing of a new Cadillac with Vin was an easy and smooth process. Luckily they had the exact model car with options that we wanted. Vin was very thorough in explaining the leasing deal and helped us end our current lease.
Business Development Manager
Awesome Customer Service - Sarah
My visit was fast and super successful. Stanley was very knowledgeable and helpful. He set me up with the perfect car, and was very informative and honest. I definitely recommend this dealership!
General Sales Manager
Captain Jack, aka John carpenter has sold me and my... - Exodus434
Captain Jack, aka John carpenter has sold me and my family over 6 trucks great straight forward sales rep couldn’t be happier with him!
Sales & Leasing Consultant
best car buying experience i have ever had - Camaroz28
couldn't be more satisfied with the entire process. My salesman got me the best price (with deep discounts). Upon seeing my salesman (randy) he immediately told me about all the discounts they could offer, which is unheard of, rather than haggling over the msrp. The finance department got me the best loan with the lowest interest rate possible. But, I was most impressed by the service department. The service manager gave me a tour and introduced me to the mechanics. I had parts ordered ( truck side steps and tonneau cover) and he made sure I was completely satisfied with my purchase, and that my parts were put on quickly. The staff at Valenti Chevrolet knows how to take care of their customers, which is why they get so much repeat business. This is the only dealership I will be doing business with in the future!!!
The shop can’t keep up with the sales. One thing I asked... - Tosterman
The shop can’t keep up with the sales. One thing I asked to fix a back latch on the new box truck I was buying. Did not get looked at. My salesman Frank Prusinowski took it upon him self to try a fix the latch and do what he was able to do at the time for pick up. I feel he went above and beyond.
Worst customer service I’ve ever seen at a dealership,... - Codymit
Worst customer service I’ve ever seen at a dealership, hung up on me when I was asking about my warrantee and charged for my free oil change. Had my car for like 3 months now, it was not checked before leaving the lot, had to get new breaks for it, the check engine light keeps going on and off, but got turned away when I drove all the way there for my service appointment. Disgusting people and how they treat you. Only time they will show any kind of care is when you HAVNT bought the car yet...
Excellent Customer Service - robertgoldenberg
I emailed Chevrolet of Milford requesting a quote for a new vehicle. Gabriela Gonzalez immediately sent me a quote. We emailed few times until I bought my new car. Because of the professionalism of Gabriela Gonzalez, I decided to buy at Chevrolet of Milford and not another dealership. Hands up to the customer service of the internet process.
Class act service - DavidMBrown
I first went to a Chevy dealer several miles down the road and left that place disappointed with the whole experience. I then went to Richard Chevy and meet with John Chillemi and got the experience I was hoping buying my first new car would be. He was professional, courteous, knowledgeable and transparent. He gave me a tour of the car I was interested in and made the buying experience comfortable and enjoyable. I would recommend them to anyone; take the drive from Fairfield County to experience the difference at Richard and ask for John he will treat you right.
Went to lee partka mazda today to look at a cx 5. After... - TT
Went to lee partka mazda today to look at a cx 5. After test driving the car was told that unless we were buying today they were to busy to give us a price. The young man we were dealing with Trevauhn West-Moody was outstanding young man but his manager lost a sale. We went directly to Milford Mazda a bought a cx5 GT today and BTW I bought my current mazda 6 from partka. Will NEVER go there again. They we were treated by manager was insulting.
Smooth and easy purchase. Shaun and Gary guided... - Digdaman59
Smooth and easy purchase. Shaun and Gary guided menthrough the entire process. Truck was just as I promised. I would recommend shopping at Balise to my friends.
Wifes experience - htgrfast
Things went very smooth,Jimmy dealt with my wife very professionally .I was unable to go because of health issues and my wife was comfortable on how she was treated.
Both Jordan and Norris were very pleasant and extremely... - Lilydog250
Both Jordan and Norris were very pleasant and extremely helpful!! Made my first time dealership experience wonderful!!! I would go back again and I am definitely telling everyone!!!
Great people, great place. - JaredT12234234
I knew what i wanted, knew they had it. Ryan, the sales guy recognized I wanted to leave with the truck that day. He, and everyone at the dealership went above and beyond to make this happen. They even picked up the truck from my home to install a bed liner. My family has been Ingersoll customers and they just added another one for life.
Fast service as always. Definitely recommend. Prices are... - Michelo5514
Fast service as always. Definitely recommend. Prices are not too bad. Employees are really nice and helpful. They don't push any services your car doesn't need like other dealerships.
great salesman - gene
easy handling of all paperwork thru transaction of buying a car with salesman Joe Wolfer!!
He made it easy and simple for us to purchase our Chevy Impala.
Always an Excellent Experience - robstrong
My wife and I have purchased close to a dozen cars at Ingersoll Auto of Danbury in the last fifteen years because we consistently receive the kind of respect and support we never thought we could receive in the car purchasing experience. Ingersoll Auto has earned our loyalty and that is why, after I picked up our newest car, yesterday, I had to write a review here. Over the years I've asked different staff members why they always seem to be kind and willing to help and they consistently tell me that it comes from the culture set by the ownership. A good salesman can be unique in a room full of salespeople. A kind service team member can exist on the team. But when all the sales team and all the service people we've encountered are kind and supportive, then I know that comes from the leadership. That is what we have come to expect at Ingersoll Auto of Danbury and it is why we will continue to buy our cars there in the future. Rob Strong
All around excellent. Everyone was polite and helpful... - justinandbrady5000
All around excellent. Everyone was polite and helpful from the front desk to the salesman and the financial Dept, Miguel went above and boyond, that guy knows what he's doing. I will be coming back next time around.
Helpful & Friendly Staff - Kate
When we bought a car at Grossman's, the dealership staff was very helpful, friendly, efficient & knowledgeable. After buying the car, there were several trips back, to ask questions & we were always welcomed very nicely & helped w/whatever concern we had. To give you an idea of the degree to which these guys help out: we stopped by once to ask a question when the NAPA wiper-blade replacements we bought for the car wouldn't readily attach to the car's wiper-assembly. Cody Baumgartner came straight outside & actually put the wipers on the car for us himself, with no charges & a great, pleasant attitude!! This seems to be the best staff-group they've assembled so far, in the time I've dealt w/this dealership. I'd recommend!!
I felt that the fix was very expensive when you consider... - Sgt161
I felt that the fix was very expensive when you consider the cost of the from. I was disappointed when I was told my Ally protection didn’t cover my service call. I won’t be wasting my money on that again.
Bad service experience - Rich W.
I have used Gengras to service my Buick for about 6 years. Usually OK, occasionally below average, occasionally above average. This was one of the worst experiences I've ever hard with service of any kind.
I had an 8:30 AM Monday service appointment and said I needed the car by the end of the day. I was told that was fine. On Monday afternoon at 3:50 PM I called to check on when my car would be ready and was told they hadn't started looking at it, but I was 2d in line and they hoped to look at it before the end of the day. Excuses offered were "backed up from last Friday," "short-handed," etc. No apology for my inconvenience or for what would obviously be more delay.
I called Tuesday at 1:20 PM and was told they had not even started looking at my car and probably wouldn't until Wednesday. Again, no apologies, but more of the same excuses. I asked to speak with the service manager and was told he was going into a meeting but would call me back in an hour or so. I told them not to bother, because I was going to come and pick up my car.
Less than 15 minutes later I got a call from the service manager apologizing, acknowledging that the service I had gotten was unacceptable and that an 8:30 AM Monday appointment should mean something more than "when we get to it at some point this week" and stating that they were looking at my car right then. To his credit, the manager fell on his sword and apologized for the poor service several times and asked me to let them at least finish looking at my car. 25 minutes he called me to tell me they had diagnosed the problem and to his credit he offered me a substantial discount on the cost of repair in compensation for the poor service and the inconvenience of being without a car for two days. Less than two hours later the problem was fixed. So it took about 3 hours to diagnose and fix the problem, but if I hadn't said I was taking my car, it would not have been ready until at least Wednesday after lunch. Totally unacceptable when I had an appointment for first thing Monday AM and made clear I needed the car by the end of the day and was told "OK."
Gengras was by far the closest Chevy service until I moved in March. Now there is another Chevy service that is about the same distance away from where I live and I am most likely going to use them. I don't see myself going back to Gengras Chevy and I can't recommend it to others.
Had an excellent experience working with Jeff Vailette to... - Ktchomicz
Had an excellent experience working with Jeff Vailette to purchase my vehicle. We worked through several challenges due to the current health crisis and I’m currently driving my truck. I would highly recommend Jeff and the dealership.
horrible new experince - Jonzkri
The sales person was ok. That’s about it. Bought a brand new truck. It got damaged on the lot. Body shop “fixed” it horribly. The detail job on delivery was horrible. It was still half dirty and full of swirl marks. After driving a hour one way for them to make it rite not at all happy
Car Biz Auto Body - LittleLeah16
I do NOT recommend this auto body. I have worked with them multiple times usually through insurance. The one time I decide to pay out of pocket they charge me over $3K and took over 2 months to fix my car. They ordered the wrong part multiple times and left me driving with no turn signals for over 2 months! They never once offered a loaner or even apologized for their mistake. Once the body work was done and the correct wire was replaced I then found my locks on my passenger door no longer worked. I have since found a new Chevrolet dealer that cares about its clients. They found my wiring was not done properly which costed me an additional few hundred dollars. Car Biz does not take pride in their work clearly. Very Unhappy and will NEVER return.
Everything went smoothly using this dealership from... - staceyburns77
Everything went smoothly using this dealership from beginning the search to buying the car. Ryan was great, friendly and informative. Made the buying process very simple
Salesman Franco lied to me on numerous items, would not... - Roseann1234
Salesman Franco lied to me on numerous items, would not answer my questions. When I repeated my questions he got mad that I asked again he became aggressive & combative & still avoided answering. We wanted the car so I emailed management requesting he step in & the manager ghosted me then later said there was an issue with his email. We made an appointment with the finance guy (through Franco)to pick up the car & had to wait an hour before we could even go into the finance office because Franco double booked I emailed numerous people at Harte & in the end was offered about $125-$150 worth of free stuff (oil change & 1/2 off a replacement key) but I'd have at spend $$75-$100 to get it. When I shared my opinion that it wasn't enough, I was told via email that they, "have used it as a teachable training moment for all staff involved. I hope your daughter enjoys her new vehicle." That definitely left me unimpressed. Franco also told us he was out of state on a mini vacation the few days prior to our initial contact yet he didn't wear a mask & encouraged us to take ours off. Needless to say I was disrespected & would suggest people shop elsewhere where customers are respected. Salesman Franco lied to me on numerous items, would not answer my questions. When I repeated my questions he got mad that I asked again he became aggressive & combative & still avoided answering. We wanted the car so I emailed management requesting he step in & the manager ghosted me then later said there was an issue with his email. We made an appointment with the finance guy (through Franco)to pick up the car & had to wait an hour before we could even go into the finance office because Franco double booked I emailed numerous people at Harte & in the end was offered about $125-$150 worth of free stuff (oil change & 1/2 off a replacement key) but I'd have at spend $$75-$100 to get it. When I shared my opinion that it wasn't enough, I was told via email that they, "have used it as a teachable training moment for all staff involved. I hope your daughter enjoys her new vehicle." That definitely left me unimpressed. Franco also told us he was out of state on a mini vacation the few days prior to our initial contact yet he didn't wear a mask & encouraged us to take ours off. Needless to say I was disrespected & would suggest people shop elsewhere where customers are respected.
On a positive, Jose in finance was a pleasure to work with.
Horrible customer and service - Lucy
I bought my car in for a recall, asked if they could check why my car was hesitating. As I thought he asks the mechanic, mike did not. I got my car back from recall he never asked a mechanic to look and than told me i would have to leave my car for two days and pay for a diagnostic’s. No thank you. I took my car to another Hyundai dealership fixed it with the hour free of charge at Old Saybrook Hyundai.
AVOID THIS PLACE AT ALL COSTS - Donny1
The overall experience here is about as bad as it can get.The price they qouted us for a new Equinox was overly inflated.The dealership was really empty on a nice weekend afternoon and that really was a good indicator to us that this place had major problems.I then went online and saw all the xxxxty reviews they had.When you walk in the first impression you get is that the place is 30years out of date.Guess they don;t believe in remodeling.Another problem is that the service department has issues too and they offer no Saturday hours.There are so many better dealers to go to just DO NOT get roped into the scam they are offering here.
Keep I mind that this purchase was done during the... - J Parker
Keep I mind that this purchase was done during the Covid-19 pandemic. With that said, here is my review.
Hands down the utmost worst car buying experience I have ever encountered. SEVERE lack of communication, dismal to non-existent follow through on what was promised, poor workmanship from safety inspection to cleaning and detailing.
The vehicle was actually delivered with tire pressure sensors out (not low, inop), check engine codes present, 4 open recalls needed to be performed, the interior was horrible, the emergency brake locked in place when I accidentally pressed the pedal, brake lights were out, fog lights didn't work, and the exterior detailing could be done better by a 10 year old.
On top of that, the registration was weeks, not days, weeks past what was promised to be done.
Things I've performed with since I took ownership:
Replaced the following:
Blown out shocks all the way around
Bad headlamp switch
Third brake light bulbs
Cargo light bulbs
Reconnected the 2 unplugged sensors after repair
Cleaned the interior from previous owner
Repaired the Evap tube near the canister
Cleared the computer codes
Had a proper alignment performed (way off)
Things that still need to be performed:
Emergency brake service or repair (The factory clips were still on it when inspected)
Find out why the fog lights are not working.
After dealing with Andrey and getting fake promises and this bad of a delivery. I pestered him for weeks to get my registration just to END THE RELATIONSHIP.
BOTTOM LINE: STEER CLEAR.
purchased my first dream car - z06guy
I purchased a sight un seen Corvette from Ken. He told me it was spotless ,I told him I was very picky. Ken assured me when it arrived at my house( he had it flat bedded) that I wasn't obligated to purchase it. It was every thing he said it was. He is a no B.S. kinda of guy, I definitely would buy from him again.
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