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Excellent customer service and communication. No... - Caroline
Excellent customer service and communication. No pressure to buy. Updated quality inventory and conveniently located. I feel very comfortable buying a certified vehicle from here
Top Reviewed Specialists At This Dealership
Financial Services Manager
Great experience! No BS just got the deal done. Good... - dnolder1
Great experience! No BS just got the deal done. Good price, fair deal on my trade in. It was a 4 hour drive for me but well worth it. I will be buying my next car from them when I'm in the market again.
First impressions are lasting, I was impressed from the... - Robert_Sang
First impressions are lasting, I was impressed from the first phone conversation with my sales rep. Danny Gomez, he has a deep knowledge of BMWs. He went above and beyond to find me the right X5 50i within 24hrs. Constant contact thru text, ph calls, emails. This is my 4th BMW, and by far the best experience I’ve had at a BMW dealer. Hassan Haraj-Sai & Helga Carroll help complete my purchase within 24hrs, very efficient and effective teamwork.
A fine pleasant experience. Just missing the 20 percent... - Jojore
A fine pleasant experience. Just missing the 20 percent discount on additional purchase of rubber mats as last time. I don’t have anything else to say
5 stars for a 5 star overall experience. Alex is... - Gia
5 stars for a 5 star overall experience. Alex is incredible to work with. He is kind, attentive and knowledgeable. This was my first time at this dealership and the transaction could not have been smoother. It was truly a pleasure. I am so grateful I got to work with Alex and I am loving my new car. Bravo Alex!
Sold me a faulty car - susannewilson14
Bought a used Audi A4 with 80k miles only hours after to break down in the middle of the road. Later on to find out that the fuel injectors needed to be replaced. You would think the dealership would look into this stuff before selling the car.
Nick - sales guy - knows his cars and really went above... - SFB21
Nick - sales guy - knows his cars and really went above and beyond during the entire process of buying my CPO BMW. He was thoughtful and worked to get the right car in the price range that I wanted.
I went for schedule service. As you know when you come at... - EBJ
I went for schedule service. As you know when you come at the dealership they look to see what else you need. However it is disgusting when you see they just want to add things for you to do. Not the first time this happens but this is the first time I dealt with the service advisor. I notice this dealership aims to make each service appointment from 1K-2k per visit and remember that the industry average they pay on service advisor is roughly 20%. My visit this week was no different. Not only I didn’t need extra parts added to the brake job but I may have some type of “leakage”. I had my vehicle inspected before the visit because I notice this dealership tactics . I also seen advisors running back and forth telling their customers “ we found something”. Now some may be legit but others I highly doubt it because BMW and dealerships got in some scandals which is no surprise. There is a difference between this part is totally gone and need a replacement Vs it’s good but it’s up to you. Now I notice I was in my gym attire and not a suit so maybe they think they can pull a fast ones also because my zip code? Again this is not the first time and couple of years ago I sent the GM an email but of course never got to me because I got charged for an oil leakage but I was able to drive normal and to the dealership. No sign of it and of course the bill came up to 2K. I bet if you look at your service payment bills it wouldn’t be a coincidence they aim to get everyone at this dollar amount. It’s really disgusting but the car industry will get disrupted soon so we hope that companies like Tesla will change the biz model and the buying experience. Always have a second opinion because this dealership does great when they service the car because it’s trained technician but with my last experience in here I wanted to give them another shot but it just low from my expectations. When I lease there was always a loaner available. Now it’s like the service suck and on top that I told the service advisor Jorge I got the discount emailed and sent to me by mail he had the audacity to tel me find it. Why? Maybe because I reduce the actual job I needed and didn’t go with what he plan. On top of that he went to the manger office for “approval”. If this dealership is worried about us using the discount and giving us a hard time when we tell advisors we have it then why send it? Is this the service that we expect with BMW of Westchester? For the meantime I will get my car inspected and see if everything is where it supposed to be. That’s why I tell everyone to verify that you actually need it and not just let these advisors add a la carte to make the ticket bigger than what it should be. Also for a Valve cover gasket job they quoted me $800 for labor when the industry average is different. There are more complicated jobs and is not at this price. Things could happen to any vehicle but when they continuously throw “jobs you may need” it’s kind of hard to not doubt they are intentionally trying to add more cost to visit I took my car for service and you could see my review on how that went but the real intention is to get my car appraised so I can entertain the idea of getting a new vehicle. I have asked for quotes via email but like all car sales people don’t want to give you quotes because they want “ control” of the process with other old school sales tactics. I’ve caught how they change their prices in the past but I said maybe things can be different. However they are the same. It’s always expected they will lowball and give 100 reasons why your car is not so perfect but when they do receive the car and you on the other side they will tell you it’s better than slice bread. I dealt with Earl and he is a nice guy but not nice enough to give you a decent deal. Of course he has to listen to his manager and I don’t know who the manager that appraise my vehicle but again they give you the impression that they stereotype. They think you don’t know how things work so they try their tactics on you. Things could change the end of the month, I need to see what vehicle you want so I can give you actual numbers , etc. people they only tell you that so they ca. Gauge how much profit they will make and of course what they can get away from. I only became a customer in that dealership because of a salesperson no longer with the company. Otherwise other salesperson just treat you like nothing unless you tell them it’s ok to give them your wallet and let them choose how much you should pay. If they lowball a car when they know it’s going to be a used car market but don’t want you to know or think you don’t know how dealerships profit then you will overpay. Always know what you want and if they are hesitant to give you what your asking for them maybe it’s time to visit another dealership. You think in these times they would want to earn your business but like I mention this industry will get disrupted. I am pretty sure other customers get treated different which is why I am writing this review. Again don’t entertain these games the dealership play and if they don’t want your business then some other dealership will want to hit the manufacturer bonus/incentive. It’s just incredible to see how this dealership is run maybe if they become proactive and nicer people will do business but they want to act like things are “biz as usual”.
I normally do not write reviews but I must say, this... - Spooky7640
I normally do not write reviews but I must say, this dealership is hands down the best one I have ever dealt with. Michael Bianco went out of his way to make my wife’s deal. He even delivered the car on his day off. You do not see service like this anymore. After dealing with Michael we dealt with the finance guy. Unfortunately I forgot his name but he also made the deal so easy for us. (Cory?) No pressure at all. Finally we dealt with JoeFalcaro another home run! This dealership just didn’t sell a car today they made a huge impression on me. I will be back for many years. Thank you guys so much for making this deal for my wife so simple. Also Michael thank you for taking the time on your day off. True gentleman at this dealership. 10/10!
Picked up my 5th BMW - for all five, Audra was was sales... - KT
Picked up my 5th BMW - for all five, Audra was was sales advisor. Audra is true professional and a pleasure to work with. I will keep getting BMW’s from Habberstad as long as Audra is there!
Before leaving I wanted to talk to their finance manager... - Juniiorr914
Before leaving I wanted to talk to their finance manager or even just a manager that could answer my questions but I was never given the chance. I told the sales rep to call me back once he had talked with the manager about what I wanted to discuss on military incentives and price matching. I was ready to buy the vehicle and told him I will put a deposit that same day once all my questions are answered. 2 days later the car is sold and I was never given a call back the same day I made a trip down to the dealer. Completely unprofessional, I took his word that he would call me that same day to iron out the deal over the phone since I do not live nearby. Then they have the audacity to try to sell me a xxxxx vehicle that will pop up a check engine light not even a mile down the highway home. Never deal with these people, they may smile and act nice but they do not care about your business and for that reason alone I cannot recommend this dealership to anyone with half a brain.
BMW of Darien
Assistant Business Manager