Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Total SCAM and Waste of time. My dad went there this... - Mack
Total SCAM and Waste of time. My dad went there this morning (Saturday April 3rd) to buy a 2017 Chevy Suburban posted on their Website for $40,555 before taxes. They agreed for $44,000 out the door (All taxes included). From the very beginning my dad told them, his credit is not that great, and he's willing to put $20500 down. Two hours later, finance department told him, he's approved, but still refused to tell him the payment amount and the terms of the loan. They forced him to put insurance in the car (Still refused to disclose the terms of the loans). After wasting nearly 6 hours going back in forth, they called my Dad at the financing office, they told him after putting the $20500 down, the remaining balance to be financed will be $31000. The total would now be over $51500, and extra $6000 more than was agreed on. My dad put me on the phone, when I asked them why so much extra? They said that's what was told. The guy at the financing department, really has no integrity, no respect and no sense of honesty smh, we had to leave and cancel the deal. (See the attached screenshot from their website)
Best dealership I have ever been to ! Very caring and... - RR
Best dealership I have ever been to ! Very caring and great communication ! Thanks pepe Cadillac for taking great care of my truck ! Couldn’t imagine service would be as good as sales and they were !!
I am shockingly displeased with the level of service from... - GLAW
I am shockingly displeased with the level of service from the general manager Ronald. He greeted me with a smile and lied to my face regarding a lease purchase that he saw no profit in. This was the second car I leased from them and will be the last. Ronald lends credence to the pre conceived notion about the ethics of cars salesman being sleazy, as well as demonstrates the bureaucracy of Cadillac of Greenwich that ensues when any leg work has to be done for existing customer. He does injustice to the Cadillac name, and the clientele who have been loyal to the brand for generations.
The dealership refused to honor the GM Educator's... - JCCFP
The dealership refused to honor the GM Educator's Discount when contacted about purchasing a 2021 GMC Canyon. The reason they gave for doing so was Covid changed a lot about the industry. That's total nonsense. Four other dealers on Long Island all honored the discount. They just won't honor it so they can squeeze every last nickel out of a customer. Well, they won't get a penny from me now.
Terrific customer service. Held our hand through the... - dmj1978
Terrific customer service. Held our hand through the entire process. Very detailed through the entire process. Worked with Dan to start and then Greg helped us close the deal. Never felt pressured
Stay Away, try to rip you off with unnecessary repairs.... - bob c
Stay Away, try to rip you off with unnecessary repairs. Told me I needed $1500 new front shocks on my 2 1/2 year old Yukon Denali. Scam artists.
If I could put 0 stars I would. Dennis he’s a liar and... - KJ
If I could put 0 stars I would. Dennis he’s a liar and racist. We took our 2013 Cadillac Escalade to get serviced,also they changed a recalled airbag and they fix a rough engine idle which it still shakes a little after the service being done to it and we told Dennis about it and he said just drive it because you brought us an Escalade with almost a 100,000 miles on it and it should stop once it’s driven. We had over $1600 worth of work done to came back to our display screen not working properly the backlight was messed up and Dennis blamed the dealership we purchased the Escalade from for the display problem. which we never had a problem with the the display screen until after the Dennis and the others at Mount Kisco Cadillac serviced it. Dennis had us wait serval hours to see if they could fix something they broke (display screen) and after serval hours of waiting he called to tell us we have to pay to get if fix. Horrible service I wouldn’t recommend them to anybody because that may mess your once working vehicle up.
DON"T USE THIS DEALERSHIP HORRIBLE CUSTOMER SERVICE - Sue L
DO NOT USE THIS DEALERSHIP, HORRIBLE CUSTOMER SERVICE.
If I could give them less than a zero stars I would.
I own an Cadillac XT4 fully loaded. This past February, on the way home my check engine light came on. I called my local dealership King ORourke in Smithtown. They got me in the next day and kept the car all day and told me it was a glitch and reset the warning light, First failure. Two weeks later the same light went on. Again, I called them and they had us bring it in. They provided a loaner. After keeping it for several days they tell us it needed a new part and they ordered it. Several more days and then a week plus went by with no word from them.
We call and find out parts are delayed due to some of the plants shutting down with the virus. Yes, we understood. At this point we were dealing with Aric as our service consultant. We tell him to please keep us informed. Another week goes by and again we call and finally called us back several hours later. He tells us yes the part came in but because it was a "new engine" they didn’t realize that a companion part was required and again was on order. Second failure.
Another 10 days pass. We call on Tuesday and are told the part is on its way and my car will be ready Friday or first thing Monday. At this point the car has been there over 3 weeks. This sets up failure three. They didn’t make installing that second part a priority putting it in their parking lot for the weekend.
No one called us on the Friday so Monday morning again we have to call. Aric calls us back hours later to tell us that my car was hit in their parking lot over the weekend and had sustained significant damage and had to order a new headlight and would require body work. Third failure. They looked at the video and figured out who did it and it would be taken care of. I was so upset as my beautiful car was now damaged and I cried all day.
At this point we starting dealing of Joe Lafrance the service manager since Aric never bothered to call us so we thought going to the service manager would get us better attention. Unfortunately this has not been the case. We told him every time we spoke to him to keep us informed. We had stressed with him multiple times we wanted to be kept informed even if it was to say there was no additional info. NOT ONCE during this whole debacle did anyone from the dealership have the decency to call and let us know what was going on, we had to call each and every time. Aric and said he would look into getting me a free oil change , nope when I got the car 38% oil life left. He also said he would look into fixing a small dimple in the finish, considering they had to basically fix that sides entire front end would have been a 10 minute job, but nope all false promises with no follow through.
On May 20. I finally got my car back. Yes, we realize that these are unprecedented times but if the car had been fixed correctly the first time. If the correct parts were ordered the second time, then my car would have not been in their parking lot to get hit and damaged. If they had made the car a priority when that second part had finally arrived after 3 weeks it wouldnt have been there for the weekend to get hit. They have acted like they were doing us a favor by fixing my car that was in their parking lot and should have been protected.
Several times we spoke to Joe about compensation for all the stress and inconvenience he said he would work out something. He has had 10+ weeks to work this out so imagine our surprise and upset today when he tells us he would talk to someone. This should have been worked out before we came in.
My beautiful car is no longer new since it has been damaged while under their watch. When we picked it up today he said he would reach out to corporate for compensation but frankly I have been very disappointed with the lack of follow through for ignoring us these past weeks.
The dealership said it was in corporate hands for any compensation but when we talked to corporate today, senior advisor Rafael (no last name given) said it is up to the dealership. We had told Joe Lafrance at time of pickup our request for compensation and he said to write corporate since they had limits on the dealer side. When I repeated it in an email to Joe Lafrance with the same amount we had not only spoke about in person when we picked up the car and email multiple times afterwards. his answer was “ we have cancelled that request from GM and will not be addressing this issue any further” We did not find their low ball paltry offer adequate compensation for all the stress and anguish they caused us by their incompetency which started back on Feb 21, 2020 by their original misdiagnosis of the issue and lasted 10 week.
But GM said it was up to the dealership so again they lied to us.
To add insult to injury we picked up the car in the middle of this pandemic and on all their ads they talk about the sanitizing and cleaning the cars which is complete BS, my car was filthy and had 10 and ½ weeks worth of dust.
STAY AWAY FROM THIS DEALERSHIP
Finding a salesman is extremly hard to do, finding a good... - tekexec
Finding a salesman is extremly hard to do, finding a good dealership who treats there customers well, ebhances the challenge by 50%. In country I have found both. Doug Hacker is a salesman that I have purchased two CTS's from. There pricing is excellent, service terrific and ease of process was unbelievably easy. I look forward to purchasing many a car from Doug at country and appreciate the time and ease all of the staff did to make my sales go smoothly.