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Fordham Toyota was the most reliable car dealer!!! And... - Tastyprincess1@gmail.com
Fordham Toyota was the most reliable car dealer!!! And staff are the best ..help you till the end !!! Great Staff !!!! Thanks 😊🙏🏽!!! For Everything Everyone at Fordham Toyota!!! Thanks 😊
Top Reviewed Specialists At This Dealership
Great Customer Service Fast and Easy No BS Recommend... - JOSE12AYALA
Great Customer Service Fast and Easy No BS Recommend Miriam S Best Deal Around Toyota Of Mt Laurel NJ Should Take Notes Worth The Drive
Sales & Leasing Consultant
Sales and Leasing Consultant
Service was prompt, friendly and excellent work When I... - taxman15
Service was prompt, friendly and excellent work
When I asked for a service appointment I was given the date and time that I wanted and the work was done in a reasonable time span. All people that I dealt with were friendly and courteous
Sales and Leasing Consultant
I enjoy dealing with Priamo. He's always up front about... - jomc82
I enjoy dealing with Priamo. He's always up front about what the issues are, explains everything and the costs .... overall just provides great customer service!
Deal was easy and all people were nice to deal with. My... - Lisa
Deal was easy and all people were nice to deal with. My only complaint would involve the deal I received for my trade in. According to Kelly blue book I should have received a lot more for my trade.
Used Car Manager
Sales Desk Manager
Automotive Sales Consultant
if you ever need a car (used or new). just ask for... - alexander
if you ever need a car (used or new). just ask for Sherif. He will work with you to give best customer service. He made the whole process of buying a car super easy and i drove home with a brand new Venza. highly recommend Sherif if you ever stop by City World Toyota.
Certified Sales Professional
Certified Sales Professional
Rana Khan and Zahid Majeed made possible, I am owner of... - LOVEPREET SINGH
Rana Khan and Zahid Majeed made possible, I am owner of new Camry Hybrid, very happy with deal and customer service, convenient location for service of my car.
Staff was attentive, knowledgable and helpful. The... - Ccaputo504
Staff was attentive, knowledgable and helpful. The process of buying was completed quickly and efficiently. Sales rep John was friendly and professional. An overall positive experience
The service, the quality of work, the concern for... - Aunt Lobe
The service, the quality of work, the concern for ensuring the customer is satisfied, the attitudes of the employees especially Chris (Svc Mgr) Jason (Svc Cnstl) Alan (Sls) and Frank (Credit) is outstanding.
If the service advisor named Nicksen had worried as much... - Customer sally
If the service advisor named Nicksen had worried as much about my broken car as he did trying to pick me up, it would have been fixed. I’ll go to Mahwah next time
I have now owned four cars that we purchased at... - M. C.
I have now owned four cars that we purchased at Crestmont, and I have been working with Roger and sometimes Craig on most visits. This time, I worked with Roger, and as usual, he treated me like an old friend. I know I can trust the service department at Crestmont to be honest and fair every time.
I had the same experience as many people. Bait and... - mrkdlstn
I had the same experience as many people. Bait and switch with the internet pricing. It's easy for me to get lured into the sales guy's story and believe he's just a guy trying to make a living and so I let my guard down and go with the flow. Never forget, these people are there to take as much money from you and make as much money for the dealership as possible. So I could swear the price of the car online was a couple thousand dollars less than what they showed on their computer. But it was still a decent price and I needed a car. The thing is, for just like two grand more I could've gotten a much better, brand new car. Did the sales guy mention this? Of course not. Should I have known that? Yes. But the point is I was thinking that the sales guy was looking out for me, the customer, not himself and the dealership. I realize that sounds naïve but isn't that the way it should be? So they sell me a used car and yes I opted for over 4 grand of extended warranties and prepaid maintenance. Again, not necessary since the car still has a long way to go under the factory warranty.
A word about the finance department, and this is where the buyer's remorse really kicks in for me: I didn't read over the contract before I signed. After haggling with the sales guy for some time they make you wait in this obnoxiously lit waiting area for the finance guy to "get the papers ready." What they're really doing is playing some kind of psychological game where you get so exhausted that you're more willing to just sign the papers and leave - which is what I did. Big mistake. Again, I'm of the mindset that these people are on my side, looking out for me - the customer. Again, they're not.
So I drive the car home and read over the contract and start to think over the price I expected to pay and the price I paid and the price for all the extras I agreed to and thought, I could've gotten a much better deal. So I called the place the next day and they slam the door shut on me. Transferred from person to person, "manager" to "manager" until one guy finally said, "you signed. That's it." Apparently auto contract law in New Jersey is very unforgiving. Once you sign, that's it. There is no cooling off period.
So now I'm stuck with this car with these terms that I'm not a hundred percent happy with. And that's the operative word: stuck. I went in there to get a great deal on a great car and I ended up stuck with not a great deal and a not-so-great car.
About the car. The year and model I bought, 2019 Rav4, has several known issues including: hesitation at low speeds caused by poorly designed transmission, leaky roof and a fuel pump recall. It's really not great to drive and every time I read about how great the hybrid model is, which I could've gotten, brand new, for just a few thousand dollars more, the knot in my stomach twists a little more.
So I guess I've written about enough. I think you get the point. Dealerships are inherently shady. It's really too bad customers have to try so hard to get a decent deal. What kind of business is designed to make its customers feel bad? I'm not one to advocate for technology replacing human labor but these online only buying models are looking better and better.
By the way, if they respond with the "I'm so sorry...contact Dez Cruz" response, that's just a copy and paste response. Dez Cruz doesn't even work there anymore.
Treat customer professionally,polite,no ridiculous... - pills13
Treat customer professionally,polite,no ridiculous haggling ,organized and covid safe.took time to show features and operation of them.will recommend to friends and relatives.
Jeremy was very thorough and easy to work with. The check... - John
Jeremy was very thorough and easy to work with. The check in process was very smooth as was the pickup of the car when service was completed.
Maurice was very professional. He was very respectful.... - o maisonet64
Maurice was very professional. He was very respectful. He had all the answers to my questions. Thank you very much. He was.very helpful and patience.
Khaled Elsisi was great a very nice and experienced... - Seriepie
Khaled Elsisi was great a very nice and experienced sales person. However I’m not too happy with the car that I purchased a 2021 RAV4. I did not have the car three months and already has a malfunction in the steering rack of which they don’t have the part it’s on back order for three weeks now. Have to order it International. I am driving a rental however I put a lot of money down on that brand new car and I’m not too happy I feel as though they should give me another new car
"Very Satisfied Repeat Customer"This is the 4th car I've... - cdh280
"Very Satisfied Repeat Customer"
This is the 4th car I've bought from Parkway Toyota from Kevin Lee. He is a great salesman--friendly, knowledgeable, never pushy and always recommends the right car for your needs. He doesn't push the most expensive car or trim style like typical sales people. Beyond his friendly attitude, he, along with Sales Manager Bob Winograd, Finance Manager Jenny Carillo make the whole process so easy and stress free. No high pressure sales tactics EVER and a worry free experience always. I highly recommend them and continue to recommend to all my friends and family.
Service dept says they can't fix a problem with a... - ATT
Service dept says they can't fix a problem with a transmission that they witnessed unless there is a code to go by! Must be a great technician that can only fix a problem when the car tells them what is wrong with it?
I’ve been doing business with Crystal Toyota for years.... - VinnyC
I’ve been doing business with Crystal Toyota for years. The staff is experienced, knowledgeable, accommodating, and professional. Superb customer service. Big thanks to Ron and Allan. Thank you! 2020 Magnetic Gray 4Runner
I spoke with ivette over the phone and she scheduled an... - samool91
I spoke with ivette over the phone and she scheduled an appointment for me, but in reality it was more of a walk-in. Ivette was very nice, but it goes downhill quickly the moment I pull into this dealership. I visited this dealership at 4:30pm and waited over an hour for a quote on a trade-in. A salesman by the name of Segundo approached me and took me through the process. After receiving a quote, which I believe to be severely low, the salesman went to another customer and left me hanging. He actually told me to go look at the cars myself after telling me he'd show me the cars. The cherry on top was the patronizing appraisal guy who refuses to let you talk - mansplaining at its finest. The appraisal guy was not professional and seemed like I was his first customer. I won't be doing business here.
Very disappointed with East Coast Toyota. I have been a... - Sarge
Very disappointed with East Coast Toyota. I have been a loyal customer of east coast Toyota.Over the last 7 years I have leased 6 new Toyota's 5 of which I got at East Cost Toyota and was about to get my 7th Toyota from them, beacase they always gave me an honest deal honored their promotions gave me a discount for my military service and customer loyalty. Something must have changed here this is my latest experience. Their internet salesperson Candy called me repeatedly and said since we had 6 months left on our Rav lease we qualified for an upgrade to a Highlander and that there was a promotion going on. With $2999 dn + tax title ect. We could get a Highlander LE for $279 per month for 36 months. We made the appointment and sat down with their salesman Fred and the games began. 1 Fred said the promotion was for the Highlander L (it was not) and he was out of stock but he had an LE which he could graciously let us have for over $10,000 dn and over $300 per month !!!! That this was the best he or his sales manager would do. They would not honor my customer loyalty (-$1500) could care less about my 36 years in the Army ($500 military discount) and acted as if taking back my 2018 Rav with 14,000 miles on it was a burden!!! We were forced to go over to the competition where we were treated respectfully. Our salesman James White got us a great deal on a higher trim XLE with a little more down and $330 per month for 36 months. I have a Tundra lease thats coming due soon so I will be talking soon with James over at Toyota Universe about my 8th Toyota where I was treated with respect you know the way it used to be at East Coast
Keith Gonsisko of Morristown lived up to his promise... - Jfett13
Keith Gonsisko of Morristown lived up to his promise scheduling and following up on my recall. Great service. Very professional. They picked up my car and returned it before time quoted.
TOTAL HARASSMENT! Nagging, harassing, and unceasing... - M F
Nagging, harassing, and unceasing solicitation phone calls. A long time ago, I once filled out a form online to view a price on a vehicle, which was SO OVERPRICED, I had no interest. I didn't even call them or go for a test drive and ever since they don't stop calling me. They call about once a week, and leave a voicemail. To date I have counted NEARLY 30 VOICEMAILS, that's way too much! It's always Cynthia or Sherley. And they want to know "if I still have interest in a new or used vehicle..." JEEZ! NO! I have no interest! Obviously I don't, cuz it's literally been many months and I have not expressed any interest at all, obviously I bought a car elsewhere. Or maybe I didn't. What's the difference?! There is none.
If a customer is not interested, obviously the customer is not interested, the reason does not matter. I'll never buy a car from them. Just wish they'd stop HARASSING me already. Bottom line, sales tactic or not, they're jerks for operating like this, and its an awful way to win a customer.
(Oh, p.s. they're also WAY OVERPRICED, the real reason I didn't go there in the first place. You'll find plenty of better deals elsewhere, so don't waste your time.)
My first time getting a car from toyota queens boro... - Alexibrahim
My first time getting a car from toyota queens boro dealership and it was a smooth experience. Hugo Ramirez was very nice professional and helpful .
Sales team is the worst. Traded in old lease for new... - bineny96
Sales team is the worst. Traded in old lease for new lease. I have been to the service dept. 4 times in 4 weeks for updates/repairs on 2021 vehicle. Still waiting for a return call regarding another item to be ordered and replaced. Never going back! Kudos to Bert and the service team for making up for the sales team!
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Sales and Leasing