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Excellent service and salesmanship, worked out a fair... - Rain-man
Excellent service and salesmanship, worked out a fair deal on trade in and monthly’s out to 84 months. Everyone is walking away satisfied. Thanks
Top Reviewed Specialists At This Dealership
been going to lester glenn to buy cars for over 20 years.... - bill
been going to lester glenn to buy cars for over 20 years. this is my 10th vehicle.
thank you for making it a pleasure to buy a car.
Salesman was great. Gather information and then came... - Kbongi
Salesman was great. Gather information and then came back accurate and fair prices. Paperwork was done quickly and i was in and out in less then 45 minutes. Manager stop by to ask if we was completely happy. Made me feel like i was a valuable customer
Rough Experience purchasing a Chevy Bolt - PJLhatchbackguy
After a nice welcome from the receptionist and greeting by a cuople of salespeople, I asked about the leftover Chevy Bolt, which I was interested in. I probably should have politely moved on when some of the sales team corrected me and told me i must be looking for a Volt instead. So that was a rough start. And admittedly this is a low volume vehicle, which hasn't done well to date, whether due to poor marketing by GM, the low price of gasoline, or ongoing anxiety about the range of these EV's, as well as how to recharge them. So in any case I pushed onward and was offered a test drive, which was very positive. The car basically sold itself. Unfortunately there was considerable misinformation at the time of the sale - mainly the fact that I was informed by at least two salesmen that the car would be fully charged after a night on the provided charger. As it turned out, I learned otherwise the first night of ownership. It actually requires 50 HOURS to fully charge the battery, using a regular 110 volt outlet. So this adds roughly another 1000 bucks to the purchase price of a car, which starts at 34 K with no options. Needless to say, I was pretty angry about this. Plus the fact that the seats turned out to be devoid of padding and dig into your back was not sitting well with me. the dealer informed me that I would have to work with GM on this problem, since they are not authorized to modify the seats due to regulations and other legalities. So after getting the cold shoulder from GM, I am on my own with this issue as well. The other issues include delivery - tires were not inflated properly, vehicle was not fully charged, and they had the wrong address which was going to be forwarded to motor vehicles until I corrected it the next day. I was not oriented about any features of the car, and had to set up bluetooth etc. using the manual. In spite of several efforts to get some feedback or possible solutions to the above concerns from the dealership, I am still waiting for a callback, letter or email after about two full weeks. So the bottom line is that this dealership just doesn't care, at least to my eye. I noted other more positive reviews so I guess it just wasn't my (or their) day when I decided to walk in. I would have thought they'd be more solicitous given the fact that I purchased a pre-owned Caddy from them in the past, and have serviced a whole fleet of vehicles there over the years. Very disappointing. Ultimately I know that this is not a high-volume vehicle, but ideally the dealership would have at least one employee who has done their homework and can answer most reasonable questions about this expensive and complex vehicle.
Dishonestly wasted my time... - APGIARRATANO
I inquired about a pre owned Suburban through All American's website. I was forthright in my inquiry as I have a 2019 RAM that I am only 13 months into the lease. After adding one more family member, I was in need of a third row, and a possible lesser payment. I was not confident, as I know it is very challenging to get out of a lease. I inquired anyway, noting this on my initial inquiry. I was contacted by Sharon and I explained my circumstances again. I also explained that I would like to work mostly over the phone as my wife is 9 months pregnant, and I wouldn't want to waste her time driving up to Middletown from Brick. Sharon contacted me throughout the week, asking for my payoff, loan company, and the VIN. I provided this information. After following up with Sharon, I was contacted by Jason Woods, another Internet Sales associate. In our conversation, Jason noted that he was working with Sharon, that the price per month I was willing to pay to get out of my lease and into the preowned truck was reasonable and that I should come in as the manager found my truck desirable. I made an appointment and drove to All American after work. The lot and showroom are full of cars, but few people. I sat down with a salesmen, Jason, different from the internet sales associate. His immediate reaction was "this is simple math" it is not going to work. I explained that I was asked to come down. My issue is not at all that a deal could not be made; I understand "simple math." But after giving information about the truck, then being told the monthly payments are reasonable and that the manager felt my truck was sell-able and being asked to come down only to be referred to "simple math," I find this a gross, dishonest waste of my time. All American Chevy wasted my time. My wife as 2018 Equinox that when ready to be turned in, will not be going to that dealership. My father is also picking up his new Blazer tomorrow, and it is not from All American Chevy. Not because you could not make a deal- that is understandable. You lost three potential customers because you wasted my time, instead of being honest on the initial contact.
We purchased a brand new chevy van in 2008 and this... - desire07727
We purchased a brand new chevy van in 2008 and this dealership sold us this van with a slow leak. In a week we were back with a tire light on. They claim it was a sensor and changed it. They never looked at the tire. This went on for months--then we went to another dealership and they found a small metal stud in the tire. Kelle service department does not know what they are doing. Then we were planning a trip to Georgia and had the oil changed at Kelle and they did not replace the rubber ring after they changed the oil and we leaked oil all the way to Georgia and another chevy dealership had to replace the rubber ring. Kelle svc dept cant even change oil, now the abs light is on and the brakes are acking up--chevy's main customer svc said we have to bring it to the dealership to find out what is wrong and we are scared shitless what Kelle svc dept. is going to do. Please God Help Us.
Horrid Customer Service - Chevy Chris
In short our expertise at SeaCoast Chevrolet a DiFeo family owned dealership was horrible. General Sales Manager Drew Anzalone was firm in being discourteous, unyielding, rude and unapologetic toward us regarding our issues; going as far as to tell us “we just want to be done” and that “it would have been better to sell the car to someone else.” All the while accusing us of not being able to be happy, he never once thought to ask us what would make us happy. The rest of the staff there have been nothing but curious and some even seem to share our issue with Mr. Anzalone. As of this review and several e-mails to management we are still waiting for someone to ask us how we can feel happy.
A couple of months ago my girlfriend and I went about looking to replace my 2010 Camaro with a newer version that was convertible. We did our research and looked at several different Certified Pre-Owned Camaros in the area and ultimately made our final choice at SeaCoast Chevrolet. The car had some minor body issues with childish pin stripping and amateur applied alterations. They agreed to remove them and we were issued a “we owe” slip for the missing key and key fob. Two days after picking up our CPO Camaro we took a road trip to Daytona Beach, FL. We noticed things like the floor mats were missing, a small interior door trim piece was missing and the body was all scuffed up everywhere the pins tipping was. We notified the dealer and they agreed to replace the missing floor mats and resolve the other issues. We waited approximately two weeks for the keys to show up and another week or so for the mats to show up; at that time we went to the dealer in order to pick it all up and show the scratches. We were handed two actual keys without fob and floor mats from an Amazon box. We were told that they were only required to give us two keys and one fob and that was final. We complained to GM and have gone back and forth with issues. The “we owe” paperwork that would clear up the key fob issue has gone missing; which is in line with the CPO worksheet not being completely filled out, although they have an RO that shows some of the issues repaired other issues still remain. There are many more conversations and emails and problems but in the interest of keeping this short; I’ll say that beware of CPO vehicles they are not all the same and some dealers seem to spend more time on them in our experience than this one.
On a side note I've been a Chevrolet and General Motors customer for most of my driving life. I've owned several Camaros, a Cobalt, Caddilacs, a Saturn and more. I've personally flown the GM banner and supported the brand in good times and bad. This experience has obviously impacted my allegiance to the brand. While the dealership may not be GM they are an arm of the company and represent it to the people. While Drew several times told us he would rather not have sold us this car -or taken ours in trade even though it is currently for sale at the dealership- he did; and all we want is to be happy with our CPO Chevrolet.
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