A Pleasant Experience Buying a Used Car. - scottc
I purchased an excellent condition used Subaru Forrester at a fair price. Ryan Bahrle and the rest of the staff were professional and a pleasure to deal with. I'm very happy with car.
Top Reviewed Specialists At This Dealership
Smooth Process, easy sell. - Bam1988
I walked into the dealership with a good idea of what I was looking for. I needed a new vehicle with AWD capability for winter commuting. Bob helped he sort through my preferred options and set me up with a Chevy Equinox with AWD and plenty of other amenities. He went above and beyond to give me options that could potential lower my payments including having me test a model with the smaller 1.5l engine. Ultimately, I decided on the more expensive model but it was nice to have a salesman looking out for my interest rather then making the more lucrative sale.
No Hassle!!! - Lisko77
No Hassle negotiating from the beginning and everyone was polite and respectful. Look forward to doing business the next time I need a vehicle. Thanks!!
Purchase of New Camaro - Camaro18
Salesperson (Andrew Feldman) was great to work with. He was knowledgeable, helpful and pleasant. Finance Manager was helpful and answered any questions we had regarding the financing portion of our purchase. All other employees we ran across were very nice and helpful at all times.
HORRIBLE - TBE
I would never recommend anyone to buy a car from them, I traveled 2hrs to come buy a car from them, the sales man didn't have any knowledge on the car the car he was selling me, swore to me that running my credit would be an soft inquiry and wouldn't effect my fico score, get approved from the bank for the car loan so I leave them with an deposit on the car so no one else would buy the car, the next day I ask the finance manager to fight for an better interest loan because I wasn't happy with the one they offered me which was very high 10.25% and I have good credit so the finance manager tells me she's busy with another customer she will contact the bank and call me back, I never hear back from her so the next day I call them to let them know my bank approved me for 3.99% and I'm coming there to buy the car, my sales guy says the finance manager mailed you back your deposit and we sold the car this morning. I asked to speak with the general manager and they hung up the phone on me. Called back got the general manager on line and he told me we sold the car because you didn't like the rate we offered to you, no call back from the finance manager saying the bank declined a better interest rate but we will shop with another lender which all dealerships do to make there customers happy then the general manager hangs up on me too. Sorry but I wouldn't recommend anyone to ALL AMERICAN CHEVY.
We purchased a brand new chevy van in 2008 and this... - desire07727
We purchased a brand new chevy van in 2008 and this dealership sold us this van with a slow leak. In a week we were back with a tire light on. They claim it was a sensor and changed it. They never looked at the tire. This went on for months--then we went to another dealership and they found a small metal stud in the tire. Kelle service department does not know what they are doing. Then we were planning a trip to Georgia and had the oil changed at Kelle and they did not replace the rubber ring after they changed the oil and we leaked oil all the way to Georgia and another chevy dealership had to replace the rubber ring. Kelle svc dept cant even change oil, now the abs light is on and the brakes are acking up--chevy's main customer svc said we have to bring it to the dealership to find out what is wrong and we are scared shitless what Kelle svc dept. is going to do. Please God Help Us.
Horrid Customer Service - Chevy Chris
In short our expertise at SeaCoast Chevrolet a DiFeo family owned dealership was horrible. General Sales Manager Drew Anzalone was firm in being discourteous, unyielding, rude and unapologetic toward us regarding our issues; going as far as to tell us “we just want to be done” and that “it would have been better to sell the car to someone else.” All the while accusing us of not being able to be happy, he never once thought to ask us what would make us happy. The rest of the staff there have been nothing but curious and some even seem to share our issue with Mr. Anzalone. As of this review and several e-mails to management we are still waiting for someone to ask us how we can feel happy.
A couple of months ago my girlfriend and I went about looking to replace my 2010 Camaro with a newer version that was convertible. We did our research and looked at several different Certified Pre-Owned Camaros in the area and ultimately made our final choice at SeaCoast Chevrolet. The car had some minor body issues with childish pin stripping and amateur applied alterations. They agreed to remove them and we were issued a “we owe” slip for the missing key and key fob. Two days after picking up our CPO Camaro we took a road trip to Daytona Beach, FL. We noticed things like the floor mats were missing, a small interior door trim piece was missing and the body was all scuffed up everywhere the pins tipping was. We notified the dealer and they agreed to replace the missing floor mats and resolve the other issues. We waited approximately two weeks for the keys to show up and another week or so for the mats to show up; at that time we went to the dealer in order to pick it all up and show the scratches. We were handed two actual keys without fob and floor mats from an Amazon box. We were told that they were only required to give us two keys and one fob and that was final. We complained to GM and have gone back and forth with issues. The “we owe” paperwork that would clear up the key fob issue has gone missing; which is in line with the CPO worksheet not being completely filled out, although they have an RO that shows some of the issues repaired other issues still remain. There are many more conversations and emails and problems but in the interest of keeping this short; I’ll say that beware of CPO vehicles they are not all the same and some dealers seem to spend more time on them in our experience than this one.
On a side note I've been a Chevrolet and General Motors customer for most of my driving life. I've owned several Camaros, a Cobalt, Caddilacs, a Saturn and more. I've personally flown the GM banner and supported the brand in good times and bad. This experience has obviously impacted my allegiance to the brand. While the dealership may not be GM they are an arm of the company and represent it to the people. While Drew several times told us he would rather not have sold us this car -or taken ours in trade even though it is currently for sale at the dealership- he did; and all we want is to be happy with our CPO Chevrolet.
Lester Glenn Chevrolet
Pine Belt Chevrolet