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Flemington Chevrolet consistently performs quality work... - JeffB
Flemington Chevrolet consistently performs quality work that is finished on time and is reasonably priced. They do not suggest additional services that aren’t necessary and communicate well throughout the process
Top Reviewed Specialists At This Dealership
Easy and painless car shopping experience. Jeannette was... - Joec
Easy and painless car shopping experience. Jeannette was awesome and was able to answer all our questions. The process was quick and easy and we got the vehicle we wanted.
Malouf GMC had been recommended to me by a colleague and... - JoshuaEric
Malouf GMC had been recommended to me by a colleague and I was not at all disappointed. Dwvaughn was incredibly knowledgeable and helpful. There was absolutely no pressure and they did everything they could to make sure my payment was where I needed it to be. They really went above and beyond to find the exact vehicle I wanted.
Sales & Leasing Consultant
Outstanding service! Courteous, educated, well spoken and... - Babydoc7
Outstanding service! Courteous, educated, well spoken and prompt service. Clean and comfortable waiting room. I would like to personally thank Daniel for his amazing assistance, and the team that handled my vehicle.
If you’re at Greenbrook GMC..Find MIKE SANTUCCI - what... - enzolarocca29
If you’re at Greenbrook GMC..
Find MIKE SANTUCCI - what can I say? A humble salesman of patience, speed, reliability, and true knowledge! Thank You for all your help! Love my vehicle, and feel great about it!
- Enzo L
I have been coming to dealer for a couple years now to... - vinnyc1
I have been coming to dealer for a couple years now to get my car serviced but now I dont think I will anymore.. I got turned away for service by JOE BASILICI he was mean and rude. said that he will not accept my tire and wheel warranty because he don't want to go thru the process if dealing with them.. WOW that's good to know that ur business is going great that u can pick and choose ur customer that u want to do business with.. so I went to a different dealer and got my tire replaced.. sad times cause this service dept was so nice and caring..
The process of buying my car back in May 2020 was great... - Desposito72
The process of buying my car back in May 2020 was great until I realized weeks later that I had put in to transfer my plates and they mistakenly put in to register my vehicle for new plates. A couple of weeks later they mailed me more “temporary” Plates with a note that I was still waiting for my custom plates which was extremely confusing. I only realized the mistake after the DMV contacted me saying they were going to suspend my license. After multiple attempts of trying to figure out what was wrong (calling the dmv, my insurance company and the dealership multiple times) the dealership informed me of the mistake and told me I was going to be refunded the difference. That was in August 2020. It is now November and I have called multiple times informing them that I never received the difference only to be put on hold and put to a voicemail. I am very disappointed with how they handled this mishap.
NJ History "Since 1927" the PERRINE Family has been in... - SAS
NJ History "Since 1927" the PERRINE Family has been in Business!
“We Are Your Hometown Dealer Turning Customers into Friends Since 1927"
WHAT A JOKE!!!!!! Yesterday morning, a little after 9:30am, I arrived at Cranbury Buick GMC on the instruction of GM Financial. I was visiting the dealership under very unfortunate circumstances. I was there to return my RECENTLY (unexpected) deceased FATHER’S leased 2018 GMC Terrain. GMF informed me that I could take the vehicle and the death certificate to formally turn in the vehicle.
When I arrived, I entered the empty showroom and waited in the entrance to be greeted. A salesperson named Flo (which I only know her name because I took her business card off her desk a little further into my visit) I informed Flo of the nature of my visit and she offered her condolences. Flo said that she would have to get her manager to assist me. A moment later I watched Flo walk from the back of the showroom back to her desk. From her desk, Flo called out to me (not by name, because there were never any introduction) She waved at me to come over to her desk.
I sat down at Flo’s desk and offered her my father’s death certificate. She informed me that she has never done this before (taken possession of a deceased persons lease) I told her that she needed to fax GMF a copy of the death certificate and give me a copy of the fax confirmation, as to provide me with documentation that the car was in fact turned in. Flo then aske ME for the fax number?????? I replied, “your dealership leases vehicles through GM FINANCIAL, I am sure you must have their fax number!” For the next minute, or so, Flo was very insistent that she did not have a fax number and that “they” do not perform this function. At this point I requested to speak with a manager. Flo then excused herself to go speak with her manager (at this point I was expecting the manager to accompany Flo back to her desk) on her way back to her desk, I watched Flo stop briefly at the fax machine. Flo arrived back, alone, and stated, “I faxed it” and then advised me that “they” do not provide fax confirmations, as they are trying to save paper???????? WHAT?????? I again requested to speak with a manager. Flo was clearly annoyed and left her desk to request the managers assistance. Once again, Flo arrived back to her desk, WITHOUT a manager. Flo pointed to the back of the showroom and said I could walk back to speak with the manager (she did not provide his name) I walked to the back of the showroom where 3 men were sitting behind an overly raised counter, obstructed by computer screens and clutter which was blocking the view of the men sitting behind it.
As I approached the uninviting area, I asked which “gentleman” was the manager. One of the men bellowed “What do you need?” This man did not rise from the oversized countertop, rather sat there as I seemed to be inconveniencing him. The man did not offer is name, nor did he ask mine. He again bellowed, “what do you need” I informed him that GMF let me know that Cranbury Buick could assist me with returning my deceased father’s vehicle. Straight out of the gate he stated that “they” do not do that, it is not “their” responsibility. I told him that this was already a difficult morning for me and questioned him as to the contradiction between GMF and Cranbury Buick. The words that fell from his mouth next were not only, shocking, and disrespectful but most pointedly UNPROFESIONAL!!!!!!!!!! The manager, DAVE DUNN, uttered the words “this is not my problem. Everyone loses family members; I just lost a family member!” WAIT, WHAT????????????????????? At that moment I was enraged, the words “you are an xxxxxxx” came from my mouth. DAVE DUNN then summoned me to leave the dealership and to leave the key to the vehicle. He said He was not going to let anyone curse at him. I asked him for his name, and he refused to provide it. I asked him for his business card, and he said “you are getting nothing from me” I snatched his business card from the oversized counter and walked back to Flo’s desk. MAGICALLY, there was a copy of the fax confirmation waiting for me. At this point my Uber had arrived. I grabbed the fax confirmation, the death certificate and walked out. As I was getting into the Uber, Flo came running out of the showroom with a screwdriver in hand. Flo yelled out “wait, I need to take the plates off, you need to return them to the DMV. WHAT??????????????????? I NEED to take these plates back!??? OK, I took the plates and left.
I am baffled at the fact that NOBODY looked at the vehicle before I left. (mileage, vin number, any damages ETC.)
There are a few ironies within this situation:
#1 Cranbury Buick CLAIMS to FAMILY FRIENDLY.
#2 My father leased this vehicle from CRANBURY BUICK.
#3 I have other family members that are currently leasing vehicles “purchased” from CRANBURY BUICK. (No need to mention that they will NOT be returning to do additional business)
#4 I would not have called an Uber during this nightmare, as I needed to purchase a vehicle for myself.
# 5 I guess it is true “It’s not what you know, IT IS WHO YOU KNOW” I know A LOT OF PEOPLE!
I could have been anyone off the street returning this vehicle, you did not even have the decency to ask me my name. Cranbury Buick made an already DIFFICULT morning into a Heinous experience! Aside from this post, I will be sure to inform the necessary parties of your dealerships lack of EMPATHY, COMPETENCE and PROFESSIONALISM!!!!!!!!!!!!!!!!!!!!!
Awesome experience! - Jonathan Spare
Professional and courteous! Steve Timanaro, our service advisory, goes the extra mile to ensure we are satisfied. This dealership has the best customer service that we've ever experienced by far.
Out of Touch - dc0059
This dealership performs excellent service on GMC's, and has always impressed me with their service department. The sales team on the other hand misses the mark by a long shot. I made two attempts to give them a chance, and within 5 minutes each time they could not have been more condescending and simply rude. I was looking at a new Yukon Denali, which I ultimately purchased at another dealer without any issues at all.
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