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The service is expedited well & the staff is very... - JERWAL
The service is expedited well & the staff is very courteous. You feel confident about the quality of service & comfortable waiting area even with observing the rules for COVID-19
Top Reviewed Service Specialists At This Dealership
Customer Service Representative
The service was completed promptly. All questions were... - Acura Service
The service was completed promptly. All questions were answered. Everything was explained carefully and I was kept informed from when I arrived until all was completed.
Joseph Robinson is an exceptional service provider - KPmallige
Very recently, we bought a CPO vehicle 2017 RDX, via Rocky (he has been reviewed previously). The vehicle showed a message indicating a problem (now I know it is a sensor problem) while driving on a highway on route to PA. Pulled over stopped the car, and restarted, and the messages reappeared. Then called Island Acura service, and I was told (now I know it was Mr. Robinson) that as long as I didn't notice erratic driving condition, I can continue and see the service center the next day. This was also affirmed at a local Acura dealer at our destination.
Returned to the Island Acura service center the next day, and I was told by the attendant that I had to leave the car. While I was trying to convince him that I had called the day before, he went inside, came out and said they will handle it. I went inside and immediately Joseph Robinson (Asst. Service Manager) remembered our conversation and said it will be taken care of, and the sensor was replaced. His assistance in this regard was a memorable experience. He also helped me with some other minor issues a few days later without any hesitation.
Robinson's work ethics are exemplary that others should try hard to emulate. I hold him in high esteem. Island Acura is very fortunate to have him at their service department.
I have been buying cars from Acura of Westchester for... - firstname.lastname@example.org
I have been buying cars from Acura of Westchester for over 20 years and will continue coming back.
I have always received excellent and friendly advice from service advisor Tom Maxfield. He always puts his customers first and I wouldn’t trust my car with anyone else. Always a great experience..Thanks Tom and the entire Acura of Westchester team !!
Senior Service Adviser
Jennifer is so nice, friendly and helpful. I came on a... - Dougiegoldstein
Jennifer is so nice, friendly and helpful. I came on a Saturday to service my vehicle and she got me out in a timely manner. Thank you
Assistant Service Manager
My friend Stephon Solomon help with all the multipoint... - Nestor Munoz
My friend Stephon Solomon help with all the multipoint inspection.”he is the best” I’m glad to had service with him ..I totally recommend
You‘ve been on top of things during “the normal days”and... - Mikevlad
You‘ve been on top of things during “the normal days”and you guys came thru for me during these challenging times.
Michael Bleyzer (on my 5th Acura from your dealership)
Have been going to this particular dealership for three... - noble.joanna
Have been going to this particular dealership for three years now. They are courteous, efficient, and thorough. I look forward to my next lease from them.
Acura dealer in Valley Steam. NY is the most reliable... - C.Villano
Acura dealer in Valley Steam. NY is the most reliable service provider. You can count on the expertise of the staff service department, especially Courtney, she is so efficient and dedicated t o her clients that she will reach out to you after normal business hours to meet all your service needs. We are truly impressed with the dedication of this dealership for 20 years! Can anyone say that type of work performance and service !! We are not just patting them on the back for the sake of this review. This is a true testimony! We don't just fluff . In today's world a good review should be meaningful. So thank you Valley Steam Acura!
Great service and Sales - ACURA S-TYPE COMING SOON
Fast service in the best facility on Long Island. Friendly and professional employees .
You will be very happy if you buy an service your car at Huntington Acura.
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
I had my appointment at 12 pm for a simple diagnostics of... - Bossmovez
I had my appointment at 12 pm for a simple diagnostics of my vehicle. They had me waiting from 12 pm to 4:30 pm. I drove 90 mins one way; I basically used 7 hours and 30 mins of my time getting a simple diagnostic. Admittedly, they explained the issue and the amount needed for the repair. However, they did not provide the page that showed the exact costs for service and part. I called back for a copy, they proceeded to state that they do not provide that page unless I pay for the services needed first. In a bout of greed, they refused to provide the information that I paid for, to the make the most calculated decision regarding my vehicle. I will never return to that dealership for my car servicing needs. Subpar professionalism. Extremely disappointed.
horrible. - unsatisfied customer
Horrible place to buy a car.
I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years.
First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.
I went in the dealership with the intention of purchasing... - Lizs0110
I went in the dealership with the intention of purchasing or leasing an SUV but fell in love with an acura TLX instead, so I leased a 2021 acura TLX on 3/1 with the help of Jose Diaz, he was definitely very helpful, knowledgeable, one of the best experience ever. Thank you again Jose.
I had to severe a 8 year relationship with this Dealer. I... - notahappycustomer
I had to severe a 8 year relationship with this Dealer. I went in with a check emission system and check AWD indicator on my dashboard. Alex (Service Advisor) was making up diagnoses without a mechanic checking out my vehicle or without me fully explaining how my vehicle was driving once the indicators came on. They had my vehicle in their possession from September2020 until January 2021 and first told me it was the spark plugs. Then Alex said its definitely a sensor within the Braking system. Then Alex said it was the fuel injector. Then the finale was it was a misfire in cylinder #2 and the cost will be $ 2,500.
Trying to speak with Carlos Duarte the service Manager was useless. Nobody knew what to say or knew what they were doing even after my vehicle have been at this same Dealership for the past 8 years getting every service recommended.
Worst place ever to get you vehicle Serviced.
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.