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This was changing Of a damaged tire. I was given a loaner... - audreymw1
This was changing Of a damaged tire. I was given a loaner car and the process was efficient and to satisfaction.
The staff had the car ready in the time promised.
Top Reviewed Service Specialists At This Dealership
Everyone was very courteous, helpful, informative, and... - DC
Everyone was very courteous, helpful, informative, and punctual. Highly recommend. Thank you so much. I came in for a recall as well as for servicing/oil checked, and everyone was extremely helpful.
Great service as salesperson with Michael bolden. I was... - DJUAN.BRIGGS
Great service as salesperson with Michael bolden.
I was happy to see I spent limited time in dealership during actual delivery of vehicle. Great work!
We love Matt! We came in to service our 2014 A4, but she... - Jerzygirl555
We love Matt! We came in to service our 2014 A4, but she needed a bit more work than anticipated. Before you know it, we were driving away in her younger sister.
Once again I couldn’t be happier about my recent... - JoeR
Once again I couldn’t be happier about my recent service at Audi of Brooklyn . My service advisor Mr. John Everest very friendly and knowledgeable about my car . The service manager Mr. Steven Bylis also checking in with me to make sure everything was OK
Jeff Romano Service Writer at Jack Daniels Audi is the... - Scott D.
Jeff Romano Service Writer at Jack Daniels Audi is the BEST. Am with Jack Daniels Audi over 12 years, Mr Romano is one of the reasons. Never a Problem scheduling, keeps you updated on the progress of your car. A good service writer knows what mechanic to give your car to depending on its issues. That's what makes Mr Romano very good. Plus they have very good Audi mechanics.
Service is a big issue with customers having a friendly service team and honest service team is very bigger customer issue. Than you put in a Very Good Service Writer Mr Romano.
Keeps me coming back to Jack Daniels Audi
Have been going to this particular dealership for three... - noble.joanna
Have been going to this particular dealership for three years now. They are courteous, efficient, and thorough. I look forward to my next lease from them.
Pleasant, competent, VERY customer focussed ta da ta da... - Maverbuch
Pleasant, competent, VERY customer focussed ta da ta da ta da ta da - stupid to make me post a minimum number of words - thought 5 were sufficient
We always get our oil changes, recalls and misc repairs... - ACarFamily
We always get our oil changes, recalls and misc repairs done at Town Audi. They are professional and always helpful. We live in Englewood and it was conveniently located a few minutes away.
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
horrible. - unsatisfied customer
Horrible place to buy a car.
I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years.
First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.
My experience with sue was super great nice friendly and... - Kevdijoe08
My experience with sue was super great nice friendly and she was very nice to me to get my car service and am very satisfied with her service I already and would recommend anyone to her in the future thank you sue Audi of lynbrook!
Johnny Rosalino was great. Jessica and finance it was... - read8834
Johnny Rosalino was great. Jessica and finance it was great too. They were no nonsense and they gave me a great deal. I would definitely go back there and buy another car from John. And he help me with the technology and Mascera
This dealer has a split personality.The sales side is... - enb2
This dealer has a split personality.
The sales side is awesome and painless.
The service dept flat out sucks. Had to take my car to get a few aftermarket items installed.
Vehicle was absolutely filthy when I picked it up. Asked the valet why it wasn’t clean so I can inspect the PPF and ceramic. His response? “It was snowing yesterday” Well it wasn’t snowing when I picked it up. In fact, it was sunny.
Car was not charged after I asked the girl on the phone to make sure it was as I was going straight to the airport.
Because the car was not charged, and the SA had no idea where a rapid charger was located, I had to stop off at a charging station to get the range needed to get to the airport and home.
Needless to say, I had to rebook the flight as it was just too close to risk trying to make it.
These guys are terrible and incompetent with the attitudes to match.
Worst service center, after i went in for an oil change... - Eastave
Worst service center, after i went in for an oil change my car never been good since, my car started lighting up like a Christmas tree
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
I originally walked out of Audi Hawthorne as a relatively... - liamjoy11
I originally walked out of Audi Hawthorne as a relatively content new car buyer. However, since my purchase this Fall my experience with this Audi location has been anything but enjoyable.
There has been a list off issues with my vehicle within the first month of ownership that I trusted Audi Hawthorne would remedy. Especially considering I paid for the car in full and purchased the pre-owned certified warranty (THINK TWICE ABOUT THIS OPTION AS EVIDENTLY, AUDI ATTEMPTS TO SUBTLY WEAVE IN PLENTY OF NON-COVERED ITEMS). Needless to say, I feel as though the 300+ point inspection Audi claims to conduct as part of this offering is likely a farce. It has been about 2 months since I purchased my car and I have not been able to drive it without issue to this day.
I have made multiple trips back to this dealership and had many calls back and forth about an ever growing list of vehicle concerns culminating with safety features being disabled on the car. Audi's proprietary 'Audi Pre-Sense' software de-calibration is supposedly the main cause of why my dashboard lights are malfunctioning, the traffic warning mechanisms are broke and why my airbags will not deploy. Audi Hawthorne claims the cost of repair is hundreds of dollars but they cannot identify what caused the issue and even assuming I continue to drive responsibly, they still cannot guarantee this won't happen perpetually.
As I've owned the car for 2 months, I'm not only concerned for myself and passengers safety in the car but also for why Audi can't see the harm in seeking funds from someone who just bought a vehicle (in full) when they can't explain the reason for why the car requires extensive vehicle service so close in proximity to the purchase date. I would've thought this Hawthorne location would prioritize customer safety over minor corporate profits but it appears I was unfortunately incorrect.
Multiple family members have been Audi drivers for a decade or more but have used the Mohegan Lake Audi location. They were appalled to learn of Audi Hawthorne's decision making up to this point as their experience has been a delight elsewhere over the years. I truly hope things turn a corner when it comes to my first Audi buyer experience.
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.