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dropped off truck on a Saturday due to a dead battery,... - fowardflip
dropped off truck on a Saturday due to a dead battery, owner took the time to set up a loaner for me. This is my second car in 5 months from the dealer. Cant go wrong.
Top Reviewed Service Specialists At This Dealership
My issue was resolved by Ellen Karp. I reached out to her... - Disgusted
My issue was resolved by Ellen Karp. I reached out to her and she returned my call and WE reached a resolution. I would definitely recommend this dealership because of how expeditiously she responded to my concerns.
Excellent Service - delvallew
I want to take a moment and express my gratitude for the great care I received when I recently went to Bical auto Service. The whole experience was as pleasant as an experience like this could be thanks to "Alicia Carson" my service advisor and "Frank" the technician who is knowledgeable servicing my Buick Encore. . I often feel that your customer service is the best! I’ll be sure to think of you first for any future repair and service needs.
Prompt and professional service! - Rick1776
I highly recommend this dealer service and repairs services. They are courteous, knowledgeable and efficient! Worth the cost if you want to keep your GM vehicle in tip top shape!
Have been going to this particular dealership for three... - noble.joanna
Have been going to this particular dealership for three years now. They are courteous, efficient, and thorough. I look forward to my next lease from them.
Worst service center rep. We got Dwight and the service... - DHernandez95
Worst service center rep. We got Dwight and the service was laughable. Our brand new truck got stranded bc of engine issues (it wasn’t turning on) and bc we didn’t buy it from that dealership (but we are under warranty as the truck is 4 months in) they didn’t give us a loaner bc they “didn’t have any” they expected us to give in and say ok to their Pathetic excuses. We live 40 min away so we needed a car to get home! There were 3 other angry customers complaining about the service in the 1 hour we were there so it wasn’t only us. hope they get it together
I had a phenomenal experience @ City Cadillac Service - rodi2311
I had a wonderful experience today at City Cadillac service dept. Marlon was absolutely attentive and Professional as he made sure that all of my needs were addressed. The waiting room was very comfortable and all safety standards were maintained perfectly. I am a 3 time City customer and I will certainly continue to give my business to this company. Thanks to John R, General Sales Manager and Marlon and all of the ladies that work so hard to make my day less stressful. I highly recommend City for all of your vehicle needs.
Recently got my Buick Enclave serviced here and I am... - Tyler
Recently got my Buick Enclave serviced here and I am extremely satisfied with the speed and efficiency of this dealership. I was immediately able to schedule an appointment and there were no issues at all. I recommend this dealership to anyone that values time and efficiency.
I am overall completely satisfied with the amazing... - Sharonrodriguezsan
I am overall completely satisfied with the amazing quality service received while having my first leased car. I would totally recommend checking Mcguire Buick GMC, they will treat you as their #1 priority at all time and will wait till you are completely satisfied with their service
, and confident with your purchase !
Michael Jamal was great. Do you have the general manager... - EmmJayy
Michael Jamal was great. Do you have the general manager take care of me from getting to end was amazing. I can’t say enough about him and his staff at Potamkin
My normal dealer is Sarant. I got a flat Saturday night... - Mark1270
My normal dealer is Sarant. I got a flat Saturday night and had Roadside assistance take it there. They do not take cars after hours so they took it to North Bay. I called up Monday morning left a message and an advisor called me and said he did not see I had coverage. I called him back with the info and he said that this could take some time and would try to get out that day maybe tomorrow and no loaner available. I realize I bought the car elsewhere but I am a Cadillac Customer. I finally got an update at close to 3 and said the car was ready but I had to pay $10.50 even though I paid for a protection package. I do not care about the small amount. This is a matter of principle. I bet if I bought the car there they would have eaten it, I will make sure to get all service at Savant.
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
My daughters windshield cracked. I brought the car to the... - rockysinisi
My daughters windshield cracked. I brought the car to the dealer. The windshield wiper transmission cracked causing the windshield to wobble in turn chipping away at the bottom of windshield until it cracked.
Although I had a bumper to bumper warranty the service manager backed by the general manager claimed someone broke it and would not honor the warranty. It cost me 1,000 dollars to repair windshield and the windshield transmission.
I traded out of this Buick dealer to a Ford that paid my last four lease payments.
Brian Vaughn the general manager said there was no higher to go past him.
Brian should remember there is always someone higher.
In this case it was me.
No more of my business or family and friends at McGuire GMC. THEY CANNOT BE TRUSTED.
horrible. - unsatisfied customer
Horrible place to buy a car.
I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years.
First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.
Very poor and unprofessional staff. Is been almost a... - kelvin.reynoso
Very poor and unprofessional staff. Is been almost a month and they haven’t call me yet to tell me about the parts I was supposed to receive under warranty. I called the service center they didn’t know anything about the parts. The second time another person picked up the phone, transferred me to Mac line. It was waste of time. He never picked up the phone. . I left a voicemails and never got any calls back. So, I wonder if you want me to do business with you buying a newer car guess what, Ain’t doing any business with you. They only care about sales and making money to their sales person for a new car and used.
I am very disappointed and I don’t want any calls from this dealer or emails regarding this issue. I’m not wasting my time.
By the way I’m going to Millennium Chevrolet to get my new car and my services done. They always do great with their customers.
Thanks for nothing but headaches.
I called in first thing in the morning and explain that I... - StaceyCai
I called in first thing in the morning and explain that I had an issue with my car. The representative scheduled me within the hour to come in, and replaced the part within 30 minutes!!! I was carry grateful for their accommodating attitudes and quick response. Fantastic
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
Worst experience with a maintenance service. The owner... - cyn thia
Worst experience with a maintenance service. The owner Steve Cravotta lied to me and told me during 4 hours that my car would be ready in less than one hour. He became extremely rude when I asked him why my car was not ready after 5 hours waiting.
I will not recommend this place to anyone and will never give them anymore business.