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The BEST. Always very friendly. Address everything I... - MattnJan
The BEST. Always very friendly. Address everything I need and always smiling. Been going for years and always satisfied. Will not be changing dealers any time soon. Thank Toy
Top Reviewed Service Specialists At This Dealership
Very professional, and accommodating,very happy with the... - vdogamefan
Very professional, and accommodating,
very happy with the service! John the service advisor is the best to deal with! This is my second Cadillac and not my last!
Cadillac Service Advisor
Courtesy Vehicle Fleet Manager
Mr tiny idone is an outstanding service representative,... - Loui
Mr tiny idone is an outstanding service representative, brogan Cadillac is lucky to have him as an employee. Excellent. Keep it up, Txs so m
Excellent Service - delvallew
I want to take a moment and express my gratitude for the great care I received when I recently went to Bical auto Service. The whole experience was as pleasant as an experience like this could be thanks to "Alicia Carson" my service advisor and "Frank" the technician who is knowledgeable servicing my Buick Encore. . I often feel that your customer service is the best! I’ll be sure to think of you first for any future repair and service needs.
Have been going to this particular dealership for three... - noble.joanna
Have been going to this particular dealership for three years now. They are courteous, efficient, and thorough. I look forward to my next lease from them.
Worst service center rep. We got Dwight and the service... - DHernandez95
Worst service center rep. We got Dwight and the service was laughable. Our brand new truck got stranded bc of engine issues (it wasn’t turning on) and bc we didn’t buy it from that dealership (but we are under warranty as the truck is 4 months in) they didn’t give us a loaner bc they “didn’t have any” they expected us to give in and say ok to their Pathetic excuses. We live 40 min away so we needed a car to get home! There were 3 other angry customers complaining about the service in the 1 hour we were there so it wasn’t only us. hope they get it together
Cool Breeze - LeadersPlay2Win
Efficient. Thorough. Courteous. Authentic. Temps had been in the 80's and the air conditioner was blowing hot air. Other nearby dealerships told me the soonest appointment would be in two weeks. Pepe squeezed me in within two days. It was my first time there, and I was expecting a sprawling property because of its location. And while space seemed severely limited inside and out, the property is efficiently designed and seems to function well. But the people are what really set it apart. Their desire to help was as authentic as their smiles and words. From the man who first checked me to Sam, the Service Rep, to the staff walking back and forth between the showroom and the service area, everyone created a warm welcoming experience. The two and half hour wait seemed to fly by.
I’ve purchased 3 or 4 Escalades from Cadillac of... - Descalade
I’ve purchased 3 or 4 Escalades from Cadillac of Greenwich over the past 10+ years. The buying process has always been easy which is why I’m a return buyer. This review is for their service department. Nothing but good things to say about the service department. The staff here is Professional, courteous and a pleasure to deal with. From setting up loaner vehicles to picking up and dropping g off my Escalade and notifying me of anything out of the ordinary when it’s left there for service so I am aware of what is going on and making a decision of what to do.
Bottom line is I would and have recommended Cadillac of Greenwich to anyone who has asked based on my experience with the sales team and the service team.
I had a phenomenal experience @ City Cadillac Service - rodi2311
I had a wonderful experience today at City Cadillac service dept. Marlon was absolutely attentive and Professional as he made sure that all of my needs were addressed. The waiting room was very comfortable and all safety standards were maintained perfectly. I am a 3 time City customer and I will certainly continue to give my business to this company. Thanks to John R, General Sales Manager and Marlon and all of the ladies that work so hard to make my day less stressful. I highly recommend City for all of your vehicle needs.
Michael Jamal was great. Do you have the general manager... - EmmJayy
Michael Jamal was great. Do you have the general manager take care of me from getting to end was amazing. I can’t say enough about him and his staff at Potamkin
My normal dealer is Sarant. I got a flat Saturday night... - Mark1270
My normal dealer is Sarant. I got a flat Saturday night and had Roadside assistance take it there. They do not take cars after hours so they took it to North Bay. I called up Monday morning left a message and an advisor called me and said he did not see I had coverage. I called him back with the info and he said that this could take some time and would try to get out that day maybe tomorrow and no loaner available. I realize I bought the car elsewhere but I am a Cadillac Customer. I finally got an update at close to 3 and said the car was ready but I had to pay $10.50 even though I paid for a protection package. I do not care about the small amount. This is a matter of principle. I bet if I bought the car there they would have eaten it, I will make sure to get all service at Savant.
king of comedy - alvino.ciro
cadillac of mahwah were very rude & never fixed my problem or tried to explain the problem.after 5 visits gave up on there incompetence.they r truly the "king of comedies".they also voicemailed a very rude txt which i've kept just to show there ignorance & stupidity & kept for other reasons.u want to hav a good laugh ?go to cadillac of mahwah-once they sell u a car they dont want to know u especially if its serious!!!
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
horrible. - unsatisfied customer
Horrible place to buy a car.
I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years.
First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.
If I could put 0 stars I would. Dennis he’s a liar and... - KJ
If I could put 0 stars I would. Dennis he’s a liar and racist. We took our 2013 Cadillac Escalade to get serviced,also they changed a recalled airbag and they fix a rough engine idle which it still shakes a little after the service being done to it and we told Dennis about it and he said just drive it because you brought us an Escalade with almost a 100,000 miles on it and it should stop once it’s driven. We had over $1600 worth of work done to came back to our display screen not working properly the backlight was messed up and Dennis blamed the dealership we purchased the Escalade from for the display problem. which we never had a problem with the the display screen until after the Dennis and the others at Mount Kisco Cadillac serviced it. Dennis had us wait serval hours to see if they could fix something they broke (display screen) and after serval hours of waiting he called to tell us we have to pay to get if fix. Horrible service I wouldn’t recommend them to anybody because that may mess your once working vehicle up.
Best service ever, Tim was great as the service writer,... - vettedave99
Best service ever, Tim was great as the service writer, and Eric is the best Corvette mechanic on Long Island. I hope that they are both recognize by the dealership and rewarded for their excellent services .
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
The only lady advisor is super rude - Zmk
I'm there today for oil change . The only advisor is a lady and super rude.I never talk some car service advisor rude like her.already Complaint with cadillac.
Paul Conte Cadillac