Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Professionalism at it’s BEST, been treated with outmost... - AbarthLino
Professionalism at it’s BEST, been treated with outmost respect.. all service on my 2013 Fiat 500 Abarth was explained in the simplest possible way that I can understand.. Parts Department personnel’s technicians are very knowledgeable of parts need it to exact fit..
Top Reviewed Service Specialists At This Dealership
Professional - pouyan
I made appointment for first year Service. They gave me appointment for 2 weeks later time and when I took the car there the service center told me that the free service I had is expired and I should pay 150$. I was very angry and Called Brad who was the sale person who started our lease. Brad acted very professionally and took care of the issue so that we had the service for free. I was really impressed by Brad to go out of his way and make sure we get the service we were promised one year ago. I highly recommend him.
The service is much better than previous times. I think... - STACEY.SMITHBROWN
The service is much better than previous times. I think the service should have improved and it did. I hope the continue. The area needs good services.
Have been going to this particular dealership for three... - noble.joanna
Have been going to this particular dealership for three years now. They are courteous, efficient, and thorough. I look forward to my next lease from them.
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
Simple brake maintenance turned into several service visits - brautigam24
Service brakes pads at 40k. The new pads replaced weeks later. Back six times for noises. Wound replacing suspension bars, joints, steering on consecutive visits.
horrible. - unsatisfied customer
Horrible place to buy a car.
I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years.
First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.
Go somewhere else they are the worst and unprofessional... - DELGRECO
Go somewhere else they are the worst and unprofessional personnel to deal with. They lied about their findings but didn’t hesitate to take my money 😡
worse customer service - Caroline
I went to FIAT of Larchmont to get a quote on a few things to fix on my Fiat 500 that I bought there a few years ago. Then I went to see my local garage for another quote. The result was that Fiat was trying to make me replace whole parts that didn't have to be changed and the bill ended up being 4 times cheaper with my local repair guy. Also Fiat of Larchmont installed a rear view camera for me back when I first bought my car. The mirror was very poorly installed and never stayed steady. It kept moving while I was driving and after many attempts to have it fixed by Fiat, I kind of gave up as I was busy and it was never done properly anyway. Today it finally fell off and I brought it back for a last attempt to have it fixed. Steve Manessis from FIAT was telling me there was nothing he could do because he had no record of my past visits on his computer, that my car was no longer under warranty and the people who installed the mirror were no longer in business. But he advised me that I should go see a glass repair shop myself and have them glue it for me as there was nothing he could do! I am appalled by customer service in that shop, don't go there or you will be scammed!
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
Two Weeks Later ... - ginko
I dropped off my Fiat 500x at the Fiat Bay Ridge service department for an oil change and the nightmare began. After 2 1/2 hours of waiting, I get my vehicle back. While driving back home I hear a rattling sound (clearly not there when I dropped off the car). I decide to bring the car back to have them check it out the mechanic scratched his head trying to understand where this noise was coming from. After a test drive he put the car on the lift and inspected it underneath, he decided I had bad motor mounts (now I'm scratching my head). I'm not a mechanic but common sense told me this was total BS. This car has only 16,000 miles, it's practically new and the motor mounts are already bad? The noise is metallic and only occurs when the car is up in temperature (I suspect that it may be the exhaust system). He never even bothered checking that and insisted the motor mounts needed to be replaced. OK, I say, after all, he is the mechanic. He then informs me the parts needed to be ordered and that they would call me when they arrived to schedule an appointment for the replacement.
I waited for two weeks with no word and called them up. After being on hold for awhile they go ahead and tell me to bring in the car. I ask them "The parts arrived?" The rep told me "yes they did". I reply "You were supposed to call me when you had them and schedule an appointment, No?" The rep replies "Oh well we were going to...but you beat us to it”. My appointment day I brought the car in and my first question was how long is this going to take. The manager responds, "three to four days" That is OK I think to myself, but I really need a car so I politely ask for a loaner vehicle. That was not possible he replied but you can call FIAT customer service and they might be able to reimburse you for a rental. I finally rent a car and 5 days into it, still no word from the service department. I called them up and my rep Freddy tells me that the mechanic assigned to my car is working on an engine swap for a different car and has to finish that before taking mine on (that was the first warning sign). Why should I have to wait for that? Give me my car back and call me when the guy is available to do the job. This should have been my natural response. But I said OK, so when is he going to be done? Any day he replies. Three days later to my surprise Freddy calls me and informs me that one of the engine mounts they had received was the wrong kind and needed to re-order it. Yesterday Thursday, November 10th 2016 marked two weeks since I dropped off the car. I called Freddy and he nonchalantly tells me the part is still not in stock. This is when my patience dwindled. I told him I refuse to wait anymore time unless you give me a loaner vehicle. His response was sorry can't help you there. I told him, I’m done with you guys! I went and picked up my car, that is still NOT FIXED. The disheartening part here is that people like this are still in business and are not held accountable for treating customers like xxxx. Perhaps if enough of us (the customers) boycott them, they will eventually fail and justice will finally be served.
Keith & Peter were excellent dealing with my FIAT... - karrfiat
Keith & Peter were excellent dealing with my FIAT ABARTH. I had complained of a noise coming from the car and indicated that I was concerned about driving it to the dealership. They came out and drove the car. Having them come out really reconfirmed my appreciation for purchasing a FIAT from Fiat of Fairfield. Thank you again!
My vehicle showed a warning of "A/C off due to... - Martin Soloway
My vehicle showed a warning of "A/C off due to temperature of engine"
I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM
was unable to correct the problem.
I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem.
After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced.
I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me.
I therefore think a "Good" rating is proper under the circumstances described.