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It was exceptional service... and delivered with a warm... - rubberband624
It was exceptional service... and delivered with a warm smile and incredible efficiency. The level of professionalism is what makes BMW my car of choice!
Once again....had a wonderful service experience at JLR... - BrettHolbrook
Once again....had a wonderful service experience at JLR of Freeport and I was thrilled to work with Jim Tudor and I was introduced to the Tech. Mgr. MIke Warman, which i thought was a nice touch and very professional.
Joe and his service team were incredibly professional and... - gdwn14
Joe and his service team were incredibly professional and the most reasonable dealership in the New England region. Would definitely recommend them to anyone who owns a LR.
Excellent, professional service. Able to schedule... - Smccoy
Excellent, professional service. Able to schedule Saturday service on one day’s notice. No delays dropping off or picking up and car had been washed!
Selling my car - Bruce
I sold my car to Jaguar Land Rover/AutoNation and did not purchase anything at this time. From the beginning of my visit to the end there was clear communication, honest evaluation and helpful service. And there was no pressure to do anything other than the reason I came. When the time does come to purchase a new vehicle I would consider this dealership. Thank you
Julian is one of the best and responsible advisors I have... - F Type Owner
Julian is one of the best and responsible advisors I have worked with at dealership service departments, from Merc to BMW to Jag and other luxury and sports car brands I have owned.
The F type coupe is a very rare car to come by, especially in the Northern NJ / NYC area, so service techs don't have much if any experience with them. When I first brought my coupe into Englewood Jag (i didn't buy my car there and was my first visit there) to repair interior and exterior trims that have loosened due to factory defects, the tech did not complete the replacements properly and a number of interior and exterior parts that had to be removed were not reinstalled correctly. Upon showing Julian, he was not only very apologetic but took it upon himself to ensure all would be remediated.
For Julian, remediation is not about saving time and money to merely getting the issues back to 'passable' state, like many dealerships would do. He advocated for me and ensured all new parts were ordered again (under warranty) - and the repairs completed again - so I would receive back as good as factory quality.
Jaguar itself made Julian's job difficult, with multiple parts on backorder and also having sent him parts that were scuffed in transit (here also, instead of just installing it, Julian sent it back and requested a perfect, undamaged replacement) Because of Jaguar's own delays, the repair had to be done piecemeal over a couple of months. Throughout this time, Julian in addition to providing a Jag or Range rover loaner every time also had my car picked up / delivered to my residence. Truly appreciated.
I write this after all the work is completed and defects all fixed. Also, not once was I upsold any service.
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
horrible. - unsatisfied customer
Horrible place to buy a car.
I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years.
First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.
STAY AWAY AT ALL COSTS!! This is by far the worst... - craigg32
STAY AWAY AT ALL COSTS!! This is by far the worst dealership I have ever encountered the service department is beyond pathetic and even when you ask to speak to a manager you are told they will have to call you back but you guessed it nobody calls you. We purchased our 2020 Jaguar in October and by the time we got it home day 1 we had an issue it went back and forth twice to correct the issue on a brand new car and now it needs to go back in because the screen for the radio just shuts off randomly and twice the car actually shut off completely and yet I can’t get a call back from the service manager. Now I set up an appointment 3 weeks ago to drop off the car and pick up a loaner and they inform today they can’t uphold the appointment and give me a loaner but I can hang out all day at the dealership while they try to figure out what’s going on, so what’s the point of an appointment? And they love using the COVID excuse for why they are so backed up but maybe it’s because they are selling lemons and they can’t figure out how to fix them. The moral of this story is the Jaguar name isn’t what it used to be and if you are insistent on buying one go to ANY OTHER DEALERSHIP to save yourself a nightmare.
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
My vehicle showed a warning of "A/C off due to... - Martin Soloway
My vehicle showed a warning of "A/C off due to temperature of engine"
I brought it in to be checked out (Under Warranty). The technician after teleconferences with GM
was unable to correct the problem.
I was asked to leave the vehicle over night, but GM was still not able to come up with a solution to the problem.
After a few days, Rick called me and told me to bring in the vehicle, at which time the computer was replaced.
I thought the staff at Grand Prize tried very hard to solve the problem and worked very well with me.
I therefore think a "Good" rating is proper under the circumstances described.