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Mark was great, efficient and kept me up to speed... - david.dunn
Mark was great, efficient and kept me up to speed throughout the process he explained what was wrong and hoe they would fix it
Top Reviewed Service Specialists At This Dealership
The service was very good and Craig Rotter went the extra... - youngmray
The service was very good and Craig Rotter went the extra yard to make sure my car is working properly. Craig is polite and professional.
Asst Service Mgr
Asst. Service Manager
They came highly recommended and it is well deserved.... - realmsway
They came highly recommended and it is well deserved. only the best from check in to check out true professionals never a blemish. I can now recommend.
I always receive reliable and quick service from Mazda... - J
I always receive reliable and quick service from Mazda New Rochelle. I bought my car here, and appreciate Eddie in service for helping this time!
Service - Sitesh dhar
Best service from my friend Saiful and carlos. They are very friendly. The waiting area I really liked. Several things are available for entertaining. Great!
Lorena helped me so much during my maintenance - ZDeng
Great efficient work! She is friendly and honest, with the help of Lorena I clearly found out what’s needed for my car. 5-star!
Have been going to this particular dealership for three... - noble.joanna
Have been going to this particular dealership for three years now. They are courteous, efficient, and thorough. I look forward to my next lease from them.
The dealership will be changing locations to a nearby... - 01sk8terboy
The dealership will be changing locations to a nearby facility. This should be a positive transition for the staff who have average customer service experience but can do so much better.
I brought our car in to deal with a balancing issue our... - evanmbrown84
I brought our car in to deal with a balancing issue our local garage couldn’t solve. Miguel was a super helpful service advisor, and they set me up with a loaner. They fixed the problem and kept me in the loop every step. Very professional operation.
Sales, hopeless. Service, even worse.. - MattyO
When I went to buy a new CX-5, the sales people at Riley Mazda never returned my calls so I ended up buying my car over the state line in New York at the Mazda dealership there where they were very responsive.
Because it was close to my home I did get services at Riley Mazda. I have had several problems from them putting water in my washer fluid in Winter, which caused major problems! Through to not diagnosing a simple seat issue without charging me a $75 diagnosis fee. And worst of all, while the car was under warranty, not diagnosing significant brake issues which after 60,000 miles I have had to replace all rotors plus all disks two times and am now on to the third time and all they can say is well this may be normal for an all wheel drive vehicle! I am now taking my service elsewhere.
Also, when I go in for service and wait for the vehicle, they have twice forgotten about me in the waiting room and because the agent had gone to lunch I ended up waiting two to three hours longer than I should have. I would not recommend this dealership from a sales nor service point of view.
Wow!!! Where to start first ,and foremost would like to... - Mazda richie
Wow!!! Where to start first ,and foremost would like to give a big shout out to Kareem.
He went above, and beyond to help me out with my leasing purchasing.
Very knowledgeable young man, professionalism five stars, down to earth,the list goes on, just see for you first hand,and guarantee you won't be disappointed, not to mention he has the patience of a Saint. 💪💪💪
Also a big guy shout out to Guy , if I'm spelling his name correctly, if not please forgive me .
When I first walked into the dealership, he made sure I was well taking care of ,showed me the car I was interested in ,and all.
made sure I was ok before I left the lot with the new car,because to be honest I was very nervous about driving,and was stagnant for about a good 10 minutes. 😂😂😂
A real stand up guy , with a great disposition.
Last ,but not least a big thank you to Tommy as well.
A very courteous, well maintained, will help you with whatever you need kind of guy,was very patient as well,and great sense of humor.
Even gave me the option for some great added insurance for the new car, which I think in my honest opinion is amazing!!!
If you're looking for a dealership with professionalism to the highest degree ,and with people who truly will assist you ,and help you every step of the way .... then look no further.
Mazda in Valley Stream is where you need to be .. just saying... MIC DROP... 😎😎😎👍👍💪💪💪
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
horrible. - unsatisfied customer
Horrible place to buy a car.
I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years.
First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.
Shady, service department doesn't want to fix issue... - Donquiote60
Shady, service department doesn't want to fix issue covered under warranty, trying to push for warranty to expire. Todd Finley service director is a lier and will never call you back.
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.