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The Silver Star staff are always attentive and... - hicerh
The Silver Star staff are always attentive and professional. A special thank you to service advisor, Jeannette Lawton, for her detailed, informative and caring attitude.
Top Reviewed Service Specialists At This Dealership
All went well. They were on time and very professional.... - Fsullivan14
All went well. They were on time and very professional. They reaches out before doing any work. I was very happy and will recommend Benzel Bush to others.
Assistant Service Manager
It was great Katie was friendly she knowledgeable Katie... - MICHAELJROBERTS1962
It was great Katie was friendly she knowledgeable Katie explained everything to me and she told me how long it would take it took less time
Marco Correa is friendly and very attentive.. He kept me... - Berly F.
Marco Correa is friendly and very attentive.. He kept me in the loop for the whole process my vehicle was being serviced. He answered all my questions and had my vehicle ready the same day !!
I feel welcome the workers give me a worms will Come the... - FRANCISLEBERT2017
I feel welcome the workers give me a worms will Come the Service is really good I fell good sitting with the Saleman there are professionals. Work mans
He’s very respectful and professional. I’m happy that my... - Anthony Green
He’s very respectful and professional. I’m happy that my brother Allen brought me to this dealership, because he’s been very great and solid. I truly appreciate how he’s been handling my situation.,I’ve couldn’t have dealt with better person. He deserves a raise👍
I have owned 7 Mercedes eclass,lucky me from 4 different... - Richie828
I have owned 7 Mercedes eclass,lucky me from 4 different dealers.Caldwell Mercedes service is in an entirely different league of service.Corteous,professional,and knowledgeable,they are in a different league.pleasure to deal with George and his crew
Have been going to this particular dealership for three... - noble.joanna
Have been going to this particular dealership for three years now. They are courteous, efficient, and thorough. I look forward to my next lease from them.
Howard Hall was my advisor so I went to ask a question... - Aroxxb
Howard Hall was my advisor so I went to ask a question 45min later a new car no stress and my rate is so low
Do NOT use this dealership! Their service department is... - Gina
Do NOT use this dealership! Their service department is the worst I’ve even encountered. They do not pick up the phone. You get transferred to an reservation desk that takes your info and no one ever calls you back. I was told my Sprinter van needed $3500 in work by the info from the diagnostic tests. Contemporary in NJ told me it didn’t sound like they knew what they were talking about Sinai has the van towed from Brooklyn to NJ but not before in has to pay over $400 for the diagnostic. I asked several times for a copy of the diagnostic but still waiting for it. Lii ok w and behold the issue was a wire to that was loose and draining the battery. Fixing my van in NJ costed me just over $500. Can’t get the service manager to call me back . Left several messages for him but like In said they don’t answer the phone do you have to leave messages.
Beware these guys are scam artists!!
Excellent service. Maria Korentsides was outstanding and... - PatK
Excellent service. Maria Korentsides was outstanding and kept me updated
on progress. Ardit Shabi and sales manager Bob Binette are the best. The
work done was outstanding and completed in timely fashion. I'm very pleased.
John Gerarci is the best! Two years into my lease, and I... - Danielle DG
John Gerarci is the best! Two years into my lease, and I still call him anytime I have a question about my truck! He always always explains to me what to do,, or goes above and beyond when I have had a flat tire. Everytime I go to service, he always comes and says hello. Everyone in the service department is so kind. Their customer service is impeccable.
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
horrible. - unsatisfied customer
Horrible place to buy a car.
I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years.
First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.
"Service Advisor" - ana
This morning my husband took my Mercedes to Mercedes Benz of New Rochelle. He made appointment beforehand regarding 2 issues that we have. (music system and belt) He just called me about terrible experience with service advisor Maria Cianciulli. She acted very unprofessional and ignorant that is unacceptable for Mercedes Benz Employees and costumers. I just googled her name and there is lots of bad reviews on web from people who worked with her. Mercedes - Best or Nothing! Please be careful who works with you under this motto. Hopefully technicians at Mercedes Benz would be more professional and knowledgeable then your service advisors
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
Unfortunately this is my second time using their... - morethenwords88
Unfortunately this is my second time using their services. They are wonderful. They try and make a terrible situation into a better one as much as they can. They are helpful from the law aspect, to rental to loaner and of course their expertise - the car. Yes sometimes they are difficult to reach but it is worth the trade off in the end. I highly recommend them for their expertise as well as their personalities. A+ to Yossi and Zach and your staff.
Helms Bros., Inc.
Benzel-Busch Motor Car