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John Gerarci is the best! Two years into my lease, and I... - Danielle DG
John Gerarci is the best! Two years into my lease, and I still call him anytime I have a question about my truck! He always always explains to me what to do,, or goes above and beyond when I have had a flat tire. Everytime I go to service, he always comes and says hello. Everyone in the service department is so kind. Their customer service is impeccable.
Update ro review written in October 2020:Our car turned... - anuraagsahai
Update ro review written in October 2020:
Our car turned out to be a lemon. Multiple issues that simply could not be resolved.
Lou Liodori went out of his way to resolve our issues. He worked with MB corporate to buy back the vehicle and facilitated the process. After speaking with Lou, I do now firmly believe that he tried to make things right.
Based on his hard work, I would be wiling to give this dealership another chance.
Just bought a repeat MB from Paul T.He is a pleasure to... - Arthurgcohen6
Just bought a repeat MB from Paul T.
He is a pleasure to deal with, works hard to meet our needs in a tough supply chain market and never pressures the customer.
We will be getting a second vehicle from him shortly.
Arthur and Ellen C.
Victor and Matt were friendly and responsive to my... - Joseph
Victor and Matt were friendly and responsive to my concerns and desires. They were transparent and fair. They seemed to be genuinely concerned that my expectations were met and that I was satisfied and comfortable with my purchase. Even on the day of delivery, when some complications arose they were patient and understanding. They also sought out additional information on pricing of upgrades and changes to my vehicle just because I asked even though it did not have as much bearing on closing the deal. I appreciate their hard work getting me a car that I had been seeking out for some time. I have a particular taste and I my requests are very precise and targeted. I appreciate them prioritizing all of these things.
I have nothing but high praise for this place. They had... - Champs9900
I have nothing but high praise for this place. They had the vehicle and color combo that I wanted. I inquired via email and Ashley got back to me immediately. She answered all of my questions and concerns. She was honest. She got me a good price. When I showed up to sign the paperwork, she showed me the car and it was all set to go (clean and a big red bow). She helped me set up the app and explained the features about the car. I was out of the dealership in just over an hour.
A tremendous experience. I've bought many cars in the past and this might be the best and fastest. I live within 20 miles of 5 Mercedes dealerships. But I will always recommend Mercedes Wappinger to my friends and family even tho it's much farther. Thank you again!!!
Eric Brennan goes above and beyond. He is incredibly... - Alex
Eric Brennan goes above and beyond. He is incredibly bright, polite and fielded all of my questions regarding a gorgeous E400 CPO wagon. He and his staff (Matthew Ansong) are superb. Great service and professionalism.
Not good, especially compared with other Mercedes service... - Very Disappointed Mercedes Owner
Not good, especially compared with other Mercedes service departments. We brought in our car for repair and a week later, we had the same problem. We had AAA tow it to the service center because they couldn't arrange for it. We also only have one driver in the family right now and they would not drop off the car (that they didn't properly repair in the first instance). My husband had to walk 5 miles on the highway to pick up his MERCEDES! We're in the market for a new Mercedes GL450. I'm pretty much dissuaded from buying from this dealership. I'm also waiting to see if the supposed repair they made this time (which they charged us extra for) actually corrects the problem. I don't feel at all confident in their work, at all respected, or feel like they are treating us fairly. Usually, when I go into Mercedes for a repair, it's a pleasant experience with knowledgeable considerate people. I don't feel at all the same about this dealership. Shame on them! I'm not even sure why I gave them two stars for anything. Maybe because I hope someone there actually has proper training on how to repair a Mercedes and that they did it right this time.