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Jesse from East Hills is one in a million. He was a big... - omarsosa1293
Jesse from East Hills is one in a million. He was a big help in finding the perfect truck and helped us every step through the process. The customer service at east hills is one of a kind.
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Sales & Leasing Consultant
This is my 3rd Jeep, working with Christina on all three... - email@example.com
This is my 3rd Jeep, working with Christina on all three transactions was a pleasure. She is responsive and very professional. Christina makes the whole car buying experience extremely simple.
Internet Sales Manager
Helpful, always was in touch making sure we were in the... - Massamichael637
Helpful, always was in touch making sure we were in the same page. friendly and Got things done quickly. Was in touch as well the next day to make sure I was pleased with my new jeep!
New Vehicle Sales & Leasing Consultant
Herson was amazing and kind and is such a hard worker. i... - Grimamichele777
Herson was amazing and kind and is such a hard worker. i really appreciated all the time he took to put me in a vehicle I really like
Sales Client Advisor
Sales and Leasing Consultant
Client Care Representative
I had the most incredible experience buying my Jeep Grand... - Phyllis854
I had the most incredible experience buying my Jeep Grand Cherokee at Garden City Jeep with Mr. Eric Ramos. From the moment I called the dealership he was so knowledgeable, pleasant and patient. He answered every question I asked him and there were many. He was meticulous on every detail and I knew in a short time he was the sales person I wanted to make the deal with. When I picked up my jeep I was even more impressed with Eric. He had everything Completely ready and it was a dream. He spent as much time as I needed going through every option in the car until I felt completely confident. Total pleasure from start to finish. Great job! Thank you Eric Ramos. I am telling all my friends and family they must buy their next vehicle from you!
New Car Client Advisor
Family owned, very professional and genuinely concerned... - GIOJOE329
Family owned, very professional and genuinely concerned with every concern that we had. Let us know all of our options. Showed us a few different vehicles until we found one we liked.
Best service providers in Long Island always... - ADAMSPACE666
Best service providers in Long Island always generous👍🏼The service desk they have so much experience and always willing to help for any needs on my trucks
Very helpful with starting a new lease. I’m glad I... - Magui624
Very helpful with starting a new lease. I’m glad I returned to this dealer. Helped me even with my sad credit. Would definitely recommend.
I began my search from home. Brittany Walker was the only... - mstaneck
I began my search from home. Brittany Walker was the only sales rep from a number of different car dealerships who took my request for information and negotiating for the best car and deal I could find seriously and didn’t just default to basic selling techniques. I actually wound up spending more than what I originally planned but saw the value in what I was receiving. Excellent job!
Senior Sales Representative
George was excellent. He Helped me with everything and... - nmichilena
George was excellent. He Helped me with everything and made getting service very quick and easy. Extremely friendly and followed up with my after my car returned. Thank you George !
Senior Product Specialist
Excellent services , professional people ,quick and clear... - frankdjsus
Excellent services , professional people ,quick and clear communication they listened to me quick and painless the dealership made the process easy and professional saleman so happy
My salesperson Ed Hyne was professional, courteous and... - Michelle Mclawrence
My salesperson Ed Hyne was professional, courteous and very friendly too! The process to buy my new Jeep took WAY longer than expected. So I appreciate his dedication into helping us solve the issue. He definitely deserves a raise for his hard work. Amy Galarza was also very professional and explained things well enough for us to understand.
Excellent customer service! I traveled to this dealership... - Teri McM
Excellent customer service! I traveled to this dealership when there is a closer one to my home , 5 minutes away actually, because Garfield got me the jeep I wanted at a reasonable price without any double talk. Full transparency, I will definitely be back to this dealership and would recommend to anyone who wants a good deal.
John Rosabella was great to work with. Made the whole... - Rose
John Rosabella was great to work with. Made the whole process stress free.
I don't see John listed below but I give 5 stars to John.
Proceed with caution. In November 2020, I brought my Jeep... - brijabf
Proceed with caution. In November 2020, I brought my Jeep Cherokee 2012 Overland with 100,000 miles in for a transmission oil change on a Thursday. I was also having them check my air vent system in the cabin and the front end suspension for squeaking noises as well. I received an estimate for all repairs that same day.
By Friday morning, I advised the service department just to do the transmission oil change. By Friday evening I was told the transmission oil change wouldn't not be finished that day because too many bolts were rusted.
By Saturday, I had to call several times to reach someone to find out that still too many bolts were rusted and a peice broke requiring a replacement part to be ordered. (the story changes here) The service liason I was on the phone with that Saturday said it is common to have troube with rusted bolts when working on front end suspension. I was confused. I had to clarify the suspension was not being worked on and that i was only receiving a transmission oil change. He said i was right. Still, to this day, I was never told what part was ordered and replaced.
Sunday they're closed. By Monday morning I received a text message from my assigned service department employee that my left shock blew that morning coming off of the lift and the Jeep was not drivable. I was told I would have to pay for it and it would cost $1200 for the repair... $900 air suspension replacement and $300 labor. I asked to speak to a manager. My car came in drivable and I wanted to have my Jeep back drivable... u was not paying for something that broke in their possession. No manager was available that day on Monday.
A manager called me back the next day on Tuesday. I asked what happened to my shock. How could it blow out if only transmission fluid was being replaced? She said it randomly happened (this is where the story changes again). The manager claims the service shop heard a large bang on Friday and didn't realize the bang was from my shock blowing out until Monday, when coming off the lift. She was kind enough to offer to pay for half of the repair, $600. But, I was still paying $600 for a repair on something that was not broken when I dropped off my car and it wasn't even being serviced on, yet they did inspect it as part of my request to check my suspension. Now, suddenly the car is not drivable and I was forced to repair the car?
The transmission fluid change seems to be fine so far. I still spent $600 on the air shock,, something that the dealership claims broke while in their possession, but they weren't servicing. The story changed so many times that it's hard to have trust in this service department. Very big let down.
Just brought tenth Jeep and my fourth SRT from Manhattan... - PendarvisR
Just brought tenth Jeep and my fourth SRT from Manhattan Chrysler Jeep - I am a royal customer and dealing with Neil Iton was a true pleasure. Neil professional and courtesy is second only to his great Boston College football stories. If you want a Grand Cherokee SRT - go to Manhattan Jeep and ask for Neil! Trust me!
Bob Kravetz (mgr.) and Keith (salesman) shouldn’t be in... - Charlootz
Bob Kravetz (mgr.) and Keith (salesman) shouldn’t be in sales. First Keith lies about almost everything from lease disposition fee to how dealership would handle my remaining pymts. My fault was not getting it all in writing but was assured numerous times there wasn’t going to be any issues. Found out weeks via via letters in mail that nothing Keith said was true. Called Keith first about it, started stumbling his words, made excuses it had to be miscommunication and never called back. Then called Bob and he also stated would look into it and this clown 🤡 never called back either. Lesson here is get whatever these clowns tell u in writing otherwise it’s FALSE. Stay away from this dealership.
This is the worst experience I have ever had at a... - lisaavmn
This is the worst experience I have ever had at a dealership. Had an appointment to drop my car off for a recall. It was chaos when I arrived and I did not have a good feeling. They tell me they will call me when it's ready. No one calls me. I called late in the afternoon and am told that no one has worked on my car. I ask, why would give me an appointment if you're too busy to take the car. I could have brought it in the next day. I was then promised the car would be done the following day. The next day, after waiting all morning, I start calling to check on when my car will be ready. I'm told my advisor had a "family emergency" and was not it. They will reassign to another advisor and call me back. No one calls me back. After about 5 telephone calls and a call to Dodge Corporate office, finally I get a new advisor. He tells me they were unusually busy that day and will start work on the car but I can't pick it up that day because it won't be finished until after hours. He promises it will be ready the next day. Day 3 comes, no one calls me. I call and am told it is ready. When I go to pick it up, they can't find my paperwork. Unbelievable. I finally get the car and when I look at the paperwork, the time actually spent on the car by the mechanic was about 20 minutes total. They worked on it from 17:31 to 17:50 on day 2. This means it was finished at 4:50 on day 2, but I still was not allowed to pick it up.
I will never buy another vehicle from this dealership and certainly would never go there for service again. On top of it all, one of the "valets" was blatantly walking around completely maskless throughout the showroom, talking to people, and no one is saying anything. Everyone else did have their masks on.
They don’t notify the customers at the service department... - Katie818
They don’t notify the customers at the service department is open or closed I understand we have of the coronavirus I’ve been trying to get in touch with someone for months no one responds.
I would never recommend anyone to this location I was... - Camille unsatisfied customer
I would never recommend anyone to this location I was trick in to giving up my vehicle by these employees. They sold me a horrible car that is worst them my original vehicle but cost more.
When you can't get the service manager to call you back... - fall809
When you can't get the service manager to call you back after 6 calls over 2 weeks for a problem with a vehicle that was purchased just a few months ago from the dealership then how can you give a place a rating over one star. Such a shame. Other people have informed me of the service from this particular dealership but I always want to give a place a try on my own.
hope they go out of business - vivianddd
I got a car from them 3 years ago now my lease is up and they wont take my lease return back, hung up on me at least 10 times.. i hope they go out of business with this type of customer service!!!
Terrible service center- have a prepaid maintenance... - Joseph Castaldo
Terrible service center- have a prepaid maintenance contract from Jeep - made an appointment and when I get their they say they don’t except but will give me a discount on the service
Ridiculous and terrible service - skip this dealer
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