Bad business practice - unhappy
Arranged to turn in my 2017 Acura several months prior to the expiration of its lease for a 2020 model. Came to a satisfactory financial arrangement with the sales associate,, Peyton Rowe, who was very helpful. We were told the car would be ready late in May. When it was ready, Peyton called and we arranged to pick it up on a Saturday morning. The day before, the dealership manager called to inform us that the incentive we'd been given applied to 2019 models, that it was a mistake to offer it to us that there were no 2019 models left, and that the 2020 model we wanted would cost an additional $4000! My wife, who took the call, blew her top at this news, which led to major friction in our household. When I spoke to the manager, a woman with what sounded like a Russian accent, she suggested we cancel the deal and wait for a similar incentive to be offered on a 2020 model. There was no guarantee that this would happen, no promise that our original deal would be honored. It was impossible not to be angry at such unprofessional business dealings, and we canceled the deal and swore never to shop for an Acura at this place again. There may even be legal recourse since the fault was theirs, not ours, and they should simply have swallowed the loss, no matter the cost. We are still reeling from the disappointment of not getting our new car as per the deal we made.
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