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Our salesperson Karen Hesdra was a pleasure to work with.... - A1j2l3k4
Our salesperson Karen Hesdra was a pleasure to work with. She was very knowledgeable and made the car shopping experience enjoyable. We left the dealership very satisfied.
Great dealership great to deal with when getting your car... - Sapo31
Great dealership great to deal with when getting your car serviced. They always do a good job. I also bought all my cars from Hassett
Top Reviewed Specialists At This Dealership
Sales Consultant - Ford/Lincoln
Larry is a class act. The easiest car buying experience... - NICKG95
Larry is a class act. The easiest car buying experience I’ve ever had. No pressure from start to finish. Handed me the keys and let me drive the car on my own. No games, no nonsense, just a straightforward excellent experience.
Absolutely the worst dealership !!!! My new car was towed... - 6632pond
Absolutely the worst dealership !!!! My new car was towed there dead they would not service it because it was not purchased there. This was after I discussed this with them and they told me to have it towed there
The WORST service in the world. Do not go to this... - Jawish72
The WORST service in the world. Do not go to this dealership. Many other dealers to go to that actually care. Service Dept just looking to make money. STAY AWAY.
very unprofessional staff. They are crooks. avoid John... - mrm22
very unprofessional staff. They are crooks. avoid John and D Gonzalez. I have called million times to speak with the guys above, they always said they will call back but never ever did or never answer their phone. I felt really bad for calling and speaking to the receptionist. They never notified us the status on our application. once we found out they application was declined. we needed to know why but they would say they will find out and will contact us and never did. My husband I got got so tired of contacting them and needed the deposit money back and John was not willing to even speak to us. There was a guy I believe the manger I spoke with he said he refunded the money in the morning today marked one week since he deposited the money and I never got any back. I spoke with Tom today and he said no one ever refunded the money and he doesn't know who I spoke with and he needs the card info. We are going somewhere else to lease our car not dealing with these slow head unprofessional crooks.
Also we made an appointment before we went in and John was, receptionist tried to call him many times but he never answered his call wither.
Let me start this review with my wife and I have... - Kyle
Let me start this review with my wife and I have purchased and leased roughly 15 Lincoln and Ford vehicles for personal and business use . Recently we decided to lease 2 vehicles from Empire Ford/Lincoln the dealership is close to our home and years ago we purchased from Huntington Lincoln/Ford so we figured we would give them a shot . First car a Lincoln went smooth . When it came time for the second car a Ford it was the complete opposite. After negotiating back and forth and a few phone calls and emails we agreed upon a price . I was told I would get a email the following day with whatever was needed to seal the deal . All items were sent to dealership within 30 mins of email request . Next email was me asking please let me know exact amount needed and whom to have bank check made out to . Email from dealership was what time do you want to come tomorrow to pick up car no mention of who to have check made out to . Either way we settle on 5 pm the following day for pick up . Around 2 pm I get a email telling me who to have bank check written to . No problem I stop my day and run to bank . 445 I leave my business to be at dealership at 5 I arrive ON TIME receptionist says finance person will be right with you 40 mins later finance person tells me to “hang out a few more minutes” when I tell him I have to leave he’s very short with me . Also says I’m lucky they are 2.5 hours behind .
Had they called me and said they were running behind I could have move my schedule around but I would never keep a client waiting 40 mins . Finally finance takes me in his smoke smelling office and proceeds to try and add various fees on to sale mind you they were small $4 a month here or 200 there I felt like he was trying to take advantage. When I called him out on it he got nasty . I picked up my certified check and left .Finance guy I wish I knew his name has no business working with people let alone in the finance department unless he’s related to the owners I ha e no idea how he keeps a job . I will say on a positive note Josh who I believe is a manager there called me and dealt with the situation. Long and short of story Lou (salesman ) Josh manager were fair . Had I not got a car in the last month from Lou the salesman I would not have gone back felt bad about him loosing a commission and I liked the car . Bottom line finance guy needs a new line of work doesn’t represent his employer very well .
Quite simply, they lie. I leased a car from them, leased... - disgustedcustomer
Quite simply, they lie. I leased a car from them, leased another car and just bought it out. I was told that I could purchase a powertrain warranty for $295 at the time of my buyout. I wanted to discuss with someone else and asked if I could get back to him (Tony). I decided to purchase the warranty approximately 10 days later. I called Tony to see if it was still available and he checked with his boss Tommy and I was told yes they would do it. I was told to come in the next day and meet with Marie. I arrived at the dealership and sat down with Maria who proceeded to tell me that because I didn't purchase it at the time of buyout that they would have to do a 125 point inspection at my additional cost of $385. I was NEVER told that. I was told that I could make a decision after buyout date but don't wait to long. I called to check if the purchase opportunity was still available and was told it was. Then like the sneaky sly group they are, they tried to force me into an additional $385 cost. I WILL NEVER DO BUSINESS WITH THEM AGAIN. I ADVISE ANYONE LOOKING FOR A LINCOLN OR A NEW CAR, GO ELSEWHERE!!
Hassett Ford Lincoln Subaru of Wantagh
General Sales Manager
Hempstead Ford Lincoln