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Never disappoints. Handles the issue in a timely manner... - kbenz
Never disappoints. Handles the issue in a timely manner
Never disappoints. Handles the issues in a timely manner
Never disappoints Handles the issues in a timely manner
Top Reviewed Specialists At This Dealership
Vehicle Exchange Manager
Made sure I got the vehicle I wanted. It was great doing... - dawn.bradley1203
Made sure I got the vehicle I wanted. It was great doing business with mercedes benz of Rockville Center. Thanks again I really appreciate it
Star Certified, Sales Representative
I purchased a 2108 GLS450 from the dealership on March 18... - njdkhsu
I purchased a 2108 GLS450 from the dealership on March 18 2021. I called Lidia Pereyra, the sale consultant, to arrange a test drive for me around noon time and she rushed back to the dealership from her car delivery to accommodate my request, . She made a copy of my driver license and gave me the key and 45 minutes of test drive period. Lidia has never pressure me in order to sale the car. She helped me negotiate the price with her management, making sure the SUV is cleaned, and delivered the car to my house as planned. The dealership processed my out of state registration and title quickly. I received my license plate, car registration and title within three weeks. This morning I received a refund of the estimated DMV processing. I would be buying from Mercedes-Benz Manhattan and asked for Lidia again.
New Car Sales Consultant
Great service and Dave Jennings is a wonderful sales... - CSMITH6998
Great service and Dave Jennings is a wonderful sales person and will alway's buy my cars from Helms beat dealership and very Honest managers
Thank you Mathew for your immediate respond to my... - Itzmemeli
Thank you Mathew for your immediate respond to my situation. Since I could not bring my new car to have logo light install you expedited a service man to come to my home. You went above and beyond good service. Thank you again. I’m a loyal customer of Mercedes.
I had a good experience with service advisor Rob. I... - STIK123
I had a good experience with service advisor Rob. I brought my van for service recall and 15,000 maintenance, and I was in and out the door rather quickly. I felt I was treated with respect and care. I definitely recommend this dealership.
I absolutely loved working with Fritz from Mercedes Benz... - Lekeishahall
I absolutely loved working with Fritz from Mercedes Benz of Smithtown! He was very knowledgeable about and pleasant to work with. Extremely satisfied with dealership.
Amazing Experience!! Rey Shah and Wahid Amani were... - Blondienyc
Amazing Experience!! Rey Shah and Wahid Amani were excellent through my purchase process. Hands down best car-buying experience! Highly recommend them and would be my ‘go to’ for future purchases or leases.
Update ro review written in October 2020:Our car turned... - anuraagsahai
Update ro review written in October 2020:
Our car turned out to be a lemon. Multiple issues that simply could not be resolved.
Lou Liodori went out of his way to resolve our issues. He worked with MB corporate to buy back the vehicle and facilitated the process. After speaking with Lou, I do now firmly believe that he tried to make things right.
Based on his hard work, I would be wiling to give this dealership another chance.
Initially I had such a great experience purchasing my... - AJ
Initially I had such a great experience purchasing my vehicle but in just 10 days it has turned sour. I purchased a cute little CPO, red GLA 250 from MB of New Rochelle and I noticed on the test drive that there was a pulsing sensation when I applied the brakes. Upon returning to the dealership, I was told that the service team would finish the inspection of the vehicle, send the vehicle through the auto spa and I would be on my way. My sales person even shared with me that this dealership prides itself on operating with integrity and puts a lot of money into their vehicles to ensure they are in excellent condition. Over the next couple of days of driving the vehicle, I noticed the pulsing sensation again. I made an appt with the MB of Annapolis dealership for my State Inspection and since a CPO inspection was completed on this vehicle I never imagined that I would be told that my vehicle needed an alignment, wiper blades and front rotors all to the tune of over $1,200!!! My car failed the Maryland State Inspection just 10 days after purchasing from MB of New Rochelle! I fully expected for the dealership to let me know that something was missed in their CPO inspection and that the additional repairs would be taken care of. After speaking with the service manager at MB New Rochelle, I was told that every state inspection is different and as long as there is a certain "thickness" on the rotors and/or brakes, that there was nothing they could do. One of the other advisors offered to mail me a pair of wiper blades. To say that I am disappointed, is an understatement. Unfortunately, it leaves me wondering, what else did they not tell me? For a dealership who prides itself on integrity, replacing rotors 10 days after purchase doesn't seem integral.
Helms Bros., Inc.
Mercedes-Benz of Massapequa
Mercedes-Benz of Rockville Centre