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Today represents the third lease with karp Buick in the... - Mimi & poppy
Today represents the third lease with karp Buick in the past six years and on each occasion my wife and I could not have been more pleased! We have never had a problem with the previous cars and I would highly recommend karp
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I was initially greeted by a very polite and... - GolfTDI808
I was initially greeted by a very polite and knowledgeable gentleman regarding the purchase of a 2011 Golf TDI. He took the time to answer my questions and seemed to be well educated in VW product. I scheduled a test drive on a saturday but ended up cancelling. I came in for a test drive on Sunday. Orig salesman not available. A different salesman said no test drives on Sunday. He also said they didn't have any Golf TDI's on the lot. I had just walked the lot before entering the showroom and personally saw TWO Golf TDI's in the lot. Fed up with his lack of knowledge, I said thanks and proceeded to walk around to a TDI wagon in their showroom. I was looking under the hood when I noticed a family enter and approach the same salesman. They had apparently met before. They clearly said they wanted to test drive a vehicle. The salesman replied "Oh sure, right this way" and I watched them drive off 15mins later. Bottom line, educate yourself before you step foot in a showroom. DO NOT assume the salesman competent or not a crook. Finally, if you don't like the service you're getting, walk out and file a formal complaint!
Please note- I purchased from North Shore Saab 1 month... - 93combi
Please note- I purchased from North Shore Saab 1 month before Saab went bankrupt, your experience will NOT be the same buying post-bankruptcy.
I spoke with Stuart online to purchase a new Saab, he was very quick to respond and was no nonsense. He was able to take 20% off the MSRP of the 93 I was interested in, and Jess took me out on a test drive (was able to drive for about 20 minutes and get a good feel for the car).
There was no additional wiggle room for prices, as he didn't want to "fire sale" the cars and reduce the prestige of the brand. My trade was valued at below KBB, but I was not in the mood to sell it to a private party and took the reduced value since I was lazy. He was a straight shooter and passionate about the brand, I appreciated that very much. I was cross shopping other cars, but there is no way I'd get an Acura or Cadillac as loaded as this 93 for the same price.
I was a little let down when I took delivery- the car was washed but not detailed, upsetting since it was sitting on their lot for a very long time and there were contaminates in the paint. Stuart did a great job showing me all of the features the car had, but he did not give me the Tech II options that I have read about from people online (alarm chirp, trunk auto-lock, etc).
A couple of weeks later I took the car back to service a problem with the rear seat lock. Their service team fixed the issue in less than 30 minutes and I was on my way.
I no longer have a warranty, due to Saab's situation, but I called to schedule an oil change. Their service rep was friendly and told me to wait another couple of months since the car did not really need to be serviced so soon. This is a plus since usually dealerships are looking to milk you for all of your money, I like when they tell you it is not needed from time to time.
Overall I was happy with my purchase, but regret buying when I did- I am positive you can get a much better deal when buying now.
Being that this is a luxury car I expected to be treated... - saabowner888
Being that this is a luxury car I expected to be treated like "royalty"...not quite so but better than say at a Chevy one. It felt just the same. The initial friendliness is ok but when things get really testy their customer service skill goes away. Instead of trying to defuse a situation I got a response that pretty much said "go away." I was so angry that I wanted to punch a wall. Every time I go there they try and find things that need to be fixed (commission based sales). They're good for routine items like oil change which a) don't take too much time and b) don't run into trouble. Other kinds of service require lots of time (and money) since their core competency is not doing major repairs. I felt cheap and slimed all over after my visit today. Their treatment of me started with Paul and he did not take ownership of making me, the customer, feel valued. Sure he tried to pass off the complimentary car wash as a "favor" but I dismissed that small gesture to justify the gouging and poor treatment.
To start, I never had any intentions on buying a Saab,... - dealhunter15
To start, I never had any intentions on buying a Saab, but since it was in the area, I decided to check it out. My experience has been that when you walk into a dealership, there's usually a host/greeter. Well, when I walked in the guy at the front desk spun he chair around to give me his back. Sad part was, he's a salesperson. He finally breaks down to ask what I'm looking for. I tell him that I'd like to see convertible and here's where it goes south.
I went in there about 4:30 pm on Aug. 7, 2010, he brought me to the front of the lot to show me a silver 2010 conv near the sidewalk that looked fifteen years old. Live mildew on the back seat, leaves in the car, stain on the inside of the ragtop, trash in the door pocket and just all-around dirty. It seemed to me that someone had left the top down and either rain or a sprinkler had soaked the car. But at this dealership no one cares to clean it out. I told the lil salesman how disappointed I was with the vehicle's condition and his carefree attitude. He claimed that he told the mgr about the car but he hadn't done anything about it. The salesman claimed that the mgr doesn't care about Saab part of the business, only the VW side.
$44k is a lot of money to me. I don't need you to jump through hopes, but d@mn! At least fake it for me. And dear lazy salesman, Maybe it's worth you taking the initiative and cleaning it yourself. You haven't sold the car yet, now might be a good time to try a different approach.
Don't waste your time looking at the Saab conv near the street and forget about the lil man helping you.