I came in to the service department because there was a... - m
I came in to the service department because there was a recall on my 2016 Prius, which had 48,000 miles on it. I also had purchased a trailer hitch and wanted to have it installed. The service advisor, Beverly Smith, advised me that certain maintenance items, including coolant replacement, a tune-up with replacement of spark plugs, and an induction service, were due at 45,000 miles. Based on her representation, I agreed to have these service items performed. After paying my $845 bill, which included $178 for the trailer hitch installation, I checked the service manual and found that Ms. Smith had lied to me. Toyota recommends coolant replacement at 100,000 miles and spark plug replacement at 120,000 miles. I paid more than $650 for unnecessary work. I'm appalled at the dishonesty and will obviously never patronize this business again. I have made a complaint to the Better Business Bureau and will sue in small claims court if necessary.
Read More